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By now, I’ve had years of experience on different operating systems. It’s quite common for me to use multiple operating systems in one day. Of all of them, though, there’s only one that doesn’t feel like it’s holding my hand or keeping parts of the system locked behind the counter. That's a deliberate design choice that addresses certain use cases, which may feel reassuring to some. But that’s not my style...
Despite predictions that AI would be standard in CRM by 2025, new research from Workbooks suggests AI adoption is still lagging inside many CRM systems — especially in the mid-market. The company believes the AI adoption gap inside CRM systems is set to close rapidly in 2026.” However, the prediction wasn’t wrong — adoption has simply taken...
For years, the technology world has watched with a mix of curiosity and concern as Dell Technologies, once the undisputed titan of the PC market, seemed to drift further away from the hardware excellence that defined it The recent news that Jeff Clarke, Dell’s vice chairman and chief operating officer, is taking the reins of the PC business to en...
Two new product updates aim to help retailers use agentic AI more effectively by improving shopper trust and making product detail pages (PDPs) easier for machines to understand A new agentic commerce platform from Cimulate connects traditional site search with newer discovery channels, including answer engines and conversational commerce....
Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry — and too many companies are slapping AI onto broken systems instead of fixing customer relationships first A lack of proper integration between CRM and phone systems still forces customers to repeat account information...
E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth spurred by top-performing brands, according to research released today by Omnisend The research analyzed e-commerce performance across 150,000 brands based on 27 billion emails, 321 million SMS messages, and 458 million push notifications sent...
Walking into today’s B2B buying process feels less like a marathon and more like a sprint. According to new LinkedIn data, nearly half of B2B deals now close within just 14 days That acceleration is recent. The share of B2B buying decisions closing inside a two-week window has jumped to 45%, up from 38% last quarter....
Since their arrival in earnest in early 2024, AI PCs have yet to capture the imagination of consumers Even though PCs with AI embedded in their hardware components are expected to hit 77.8 million units in 2025, about 31% of the global market, and to garner 50% of the market in 2026, the computers have failed to drive end-user demand....
Walking out of the Las Vegas Sphere after Lenovo’s Tech World event last Tuesday at CES, the contrast was jarring. Inside, I witnessed a cohesive, immersive roadmap for the next five years of the AI era. Outside, on the CES show floor, the rest of the industry seems stuck in a loop of incrementalism — pitching slightly faster gadgets and "smart" toasters with little thought to the ecosystem they inhabit...
Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has expanded into a broader trust relationship, as consumers increasingly rely on digital wallets for loyalty programs, offers, and store credentials — and now, their most sensitive credential: their ID With a majority of U.S. adults already usin...
Open-source database software support firm Percona is refocusing its business on structured, services-led engagements aimed at solving performance and AI-readiness challenges for enterprise database teams Last month, the company announced the launch of Percona Packages, a suite of structured consulting and support offerings for enterprise IT and DB...
Alexa+, Amazon's AI-powered digital assistant, is coming to a browser near you The internet's largest retailer announced Monday that it has launched Alexa.com, a website that lets Alexa+ users access the AI assistant in a web browser, with some caveats....
Dell’s CES 2026 product announcements read like a company choosing clarity over experimentation. Jeff Clarke, Dell’s vice chairman and chief operating officer, set the tone early when he admitted the PC business had drifted, and then put a stake in the ground publicly: “We’ve got a bit off course in our PC business, and the accumulated impact is we’ve underperformed getting back to our roots, getting back to the basics.”...
April may be the cruelest month in the minds of poets, but January is the cruelest month for retailers January, also known as Returnuary in retail circles, can be a month when merchants see their margins melt due to product returns....
An invite-only AMD fireside chat for industry analysts last month had a refreshing vibe, signaling a company that no longer thinks in product silos. It framed AMD as a three-pillar business spanning data center, end-user products, and embedded That matters because AI is no longer a single market; it is a stack and a deployment pattern. The most int...
Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce technology The most significant and persistent challenge for e-commerce retailers in 2025 was ever-increasing customer expectations for hyper-personalizat...
Artificial intelligence was an inescapable technology in 2025 and will be even more so in 2026, particularly in cybersecurity While generative AI has posed significant challenges for infosec pros, the spread of agentic AI in the new year will further burden already-stressed security teams. On the flip side of that coin, though, is the promise of AI...
CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether 2026 can successfully fix these broken aspects may be too much of a reach to make CRM a more reliable business tool in the new year Those challenges f...
Open-source software and Linux are no longer fringe technologies in 2026. After decades of steady adoption, they now sit at the core of enterprise computing, cloud infrastructure, and the fast-emerging world of AI — while expanding their reach into professional desktop use. What was once optional infrastructure has become foundational Industry re...
Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding themselves exposed to threats once limited to the financial sector The online retail industry presents a perfect storm of cross-border transactions, with payment methods including credit/debit cards, digital wallets, and bank transfers....
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