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While online privacy is one of the thorniest issues in cyberspace today, inaction and rhetoric have promoted a groundswell of fear and distrust in the average consumer In many cases, Web shoppers believe that e-tailers take it upon themselves to collect and share personal information without being accountable for its use. If steps are not taken to ...
CRM provider Circle.com received recognition for its Web site design work today, as the company announced that it has received the U.S. Federal Design Achievement Award for its redesign of the U.S. Senate site The Baltimore, Maryland-based company, a division of Snyder Communications (NYSE: SNC), is primarily known for its CRM systems solutions for...
Hitachi Data Systems, a subsidiary of the $65 billion global electronics company Hitachi, Ltd., and Where2Net announced today that they have formed a strategic alliance to deliver CRM solutions to retailers Under the terms of the agreement, Hitachi will provide desktop PCs for Where2Net's ASP offerings, which is designed to integrate Web, store and...
CRM solutions provider Point Information Systems announced Monday that Allianz Life Insurance Company of North America -- one of the top 50 life insurers in the United States -- has implemented Point Information Systems' CRM system throughout its U.S. sales organization The Wellesley, Massachusetts-based company said Allianz will use the CRM soluti...
San Jose, California-based Aspect Communications (Nasdaq: ASPT) said Monday that upscale retailer Saks Fifth Avenue (NYSE: SKS) has selected its CRM portal for call centers in Mississippi, Maryland and Illinois Aspect said Saks utilized its system recently in a Jackson, Mississippi call center and reduced the average speed of answer from 45 seconds...
The Children's Online Privacy Protection Act (COPPA) took effect on Friday, requiring online businesses to secure parental consent before collecting personal information from pre-teen Web surfers Though COPPA was passed in 1998, the law prescribed April 21, 2000 as the deadline for enforcement to allow Internet companies sufficient time to comply.
Last Thursday, Indiana University joined Yale University in banning the popular Napster site because of concerns about possible copyright infringement This action comes on the heels of heavy metal rock band Metallica's accusation that the universities and the makers of popular music-sharing Internet software were guilty of copyright infringement an...
Continuing a strong first quarter showing by e-commerce companies in 2000, name-your-price pioneer Priceline.com (Nasdaq: PCLN) reported results Monday that topped both analysts' expectations and year-earlier figures. Revenue jumped 535 percent to $313.8 million (US$) The Stamford, Connecticut-based company sells airline tickets, hotel rooms, autom...
After weeks of behind-the-scenes wrangling over remedies in the Microsoft antitrust case, published reports Monday indicate that the U.S. government and 19 states are inclined to seek a breakup of the company Reportedly, the government will propose a radical alteration in the structure of Microsoft, splitting it into two or three individual compani...
Enterprise solutions provider Symix Systems, Inc. (Nasdaq: SYMX) reported Thursday that a delayed rebound of the traditional enterprise systems market following Y2K slowed its growth in the third quarter The Columbus, Ohio-based company said it booked revenues of $31.4 million for the quarter, up a tick from the $31.3 million it delivered in the th...
CRM solutions provider Quintus Corporation (Nasdaq: QNTS) reported this week that its fourth quarter and fiscal year revenues soared 90 percent and 70 percent respectively over the same period last year, as did its net loss for the quarter and year The company booked fourth quarter revenues of $16.1 million and year-end revenues of $51.7 million, a...
Customer loyalty solutions provider eLoyalty (Nasdaq: ELOY) announced this week that it has expanded its existing relationship with insurance giant Allstate (NYSE: ALT) to build a customer support infrastructure for Allstate's ambitious online initiative The Chicago, Illinois-based eLoyalty said it will help Allstate build a multi-channel, multi-br...
Having apparently not received its fill of litigation over the past several years, Microsoft Corp. filed eight federal lawsuits alleging copyright and trademark infringement against small companies in North Carolina and Tennessee Wednesday. The software giant alleges that the defendants distributed pirated copies of Microsoft Windows and Microsoft Office...
The Earth Day Network is celebrating the 30th anniversary of the Earth Day festival this year by presenting a live Webcast of this weekend's EarthFair 2000 festivities from the Capitol Mall in Washington, D.C Actor Leonardo DiCaprio, who is chairing the event, will be the featured speaker. Web surfers will also be treated to appearances by Bill Nye...
Data from two new studies shows that auto dealers and consumers alike are increasingly turning to the Web to purchase new cars According to venerable marketing information firm J.D. Power and Associates, twice as many car dealers are using online car buying services as last year.
According to published reports, state and federal officials are bickering over what remedies should be applied in the Microsoft antitrust case Sources close to the case say the only thing parties to the negotiations seem able to agree upon is that breaking up Microsoft is no longer a viable option.
As Microsoft (Nasdaq: MSFT) muddles forward in its Pyrrhic struggle against the U.S. government, Linux continues to encroach upon the company's sacred Windows NT market space. Given Microsoft's well-documented aggressive business style, many analysts are bracing for another colossal battle as the software titan hunkers down to undercut the open source movement...
According to published reports, primary Microsoft insurer Zurich American Insurance Co. has filed a lawsuit asking a federal court in the state of Washington to rule that the coverage it wrote for Microsoft does not apply to antitrust claims Zurich, a subsidiary of Switzerland's Zurich Allied AG, is also arguing that it should not have to pay Micro...
Earnings reports for the quarter ended March 31st are beginning to trickle in, and most e-commerce companies' results are beating analysts' expectations Of the 31 Internet companies that have reported so far, 29 came in ahead of estimates, one on target, and one below, according to First Call. Though the research firm does not break out e-commerce ...
E-business solutions provider Primix Solutions, Inc. (Nasdaq: PMIX) reported today that its revenues for the first quarter rose to over $5 million, while its net loss decreased for the third consecutive quarter The Watertown, Massachusetts-based company said that its gross margin improved significantly in the quarter. The company also said it has c...
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