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Online Trading Assets Roar Past $1 Trillion

Online brokerages saw record growth during the first quarter, as assets in accounts held by the firms topped $1 trillion (US$), according to a new report from U.S. Bancorp Piper Jaffray. New accounts rose by more than 2.5 million during the quarter, the report found E*Trade Group, Inc. (Nasdaq: EGRP) was the industry leader in terms of growth, addi...

'Love' Virus Damage Could Top $1B

According to one security expert, the damage wrought by the so-called "I Love You" virus has already totaled nearly $100 million (US$) worldwide, and clones could push the figure over $1 billion by Monday morning "We predict at least a dozen copycats within the next 24 hours," ICSA.net security expert Peter Tibbett said Friday morning. "There'll be...

CRM Report: BMG Music Service Chooses SmartTalk

Boulder, Colorado-based SmartTalk, Inc. said today that it has been chosen by music retailer BMG Music Service to host a direct marketing campaign The company said it would employ its mail, e-mail, telephony and Web channels to offer personalized special offers to potential BMG customers.

CRM Report: Sitel and Japanese Firm Ink CRM Alliance

Sitel Corporation (NYSE: SWW) said today that it has signed a broad-ranging exclusive partnership with a leading Japanese telemarketing services company to deliver CRM solutions to each other's clients in their home markets The Baltimore, Maryland-based company said the deal with Bellsystem 24 includes terms for revenue sharing and also encourages ...

CRM Report: Baan Hits New Low Despite CRM Strength

Dutch business software firm Baan Company saw its share price drop nearly 30 percent in European trading Wednesday, adding to renewed fears that the company is teetering on the brink of survival Once Europe's number two business software maker, Baan has reported seven straight quarters of losses. Many industry observers now say that a takeover is t...

Fee-Based Music Takes Hold on the Net

With legal action threatening to burst the bubble for digital download music fans, subscription-based services are springing up across the Internet On Tuesday, Sony Music Entertainment and Universal Music Group (UMG) announced plans to launch an online subscription-based service for selected titles, while Internet radio station Music Choice also an...

Visa Unveils Wireless Bill Payment Partnership

Visa International announced Wednesday that it will join with wireless data services provider Aether Systems, Inc. (Nasdaq: AETH) to create a new Wireless Application Protocol (WAP) standard and to develop new ways for customers to make purchases and receive bills over wireless devices The announcement comes one week after MasterCard disclosed plan...

FTC: No Loopholes for False Net Ads

With concern over deceptive online advertising threatening to erode consumer confidence in e-commerce, the U.S. Federal Trade Commission (FTC) issued a report Wednesday saying that existing trade regulations and laws apply to Internet advertising just as they apply to ads in traditional media The report, titled "Dot Com Disclosures: Information abo...

Peapod Adds New CEO as Losses Widen

Peapod, Inc. (Nasdaq: PPOD) reported higher sales but a wider loss for the first quarter Wednesday, as new investor Royal Ahold NV announced a new chief executive for the money-losing online grocer The Dutch supermarket chain said Marc van Gelder will serve as the online grocer's new president and chief executive officer. Van Gelder comes to Peapod...

Online Privacy Issues Not Created Equal

Predictably, a new tracking software program developed by Boston, Massachusetts-based Predictive Networks, Inc. has already been attacked by some privacy advocates However, the hue and cry seems premature, as it appears that many Web users are willing to let the company track their every move in return for a lower service rate from their Internet S...

Metallica Drummer Hand Delivers Evidence to Napster

The battle over music copyright infringement on the Internet took a dramatic turn Wednesday, when Metallica drummer Lars Ulrich personally presented Napster with the names of approximately 300,000 users who have allegedly been trading the band's songs online without permission Through its attorney, Metallica demanded that Napster refuse service to ...

CRM Report: NCR, Experian Sign CRM Marketing Agreement

Data warehousing company NCR Corporation and Experian announced today that they have signed a joint marketing agreement to offer integrated CRM solutions to the telecommunications industry The companies said NCR would leverage Experian's proprietary PIN technology in its data warehousing and CRM solutions.

CRM Report: CRM Powers Oracle Past Competitors

Dataquest, Inc., a unit of research firm GartnerGroup (NYSE: IT), said worldwide database software spending reached $8 billion in 1999, with Oracle leading the way The company said Oracle garnered the top spot -- some 31.1 percent of market share -- with a strong performance in its CRM and e-commerce enterprise applications. IBM trailed slightly be...

IBM Launches $1B Diversification Strategy

With an eye toward generating $1 billion (US$) in hardware, software and services revenue over the next three years, IBM announced Tuesday that it has formed new alliances in the Internet banking, retail and insurance sectors The pacts were formed as part of a diversification strategy that also brought deals in recent months with Siebel Systems, In...

Stop the Dot-Com Marketing Madness!

Just over a week ago, Utility.com landed $30 million (US$) in venture capital from Trident Capital and Idealab! The cash must have been burning a hole in Utility.com's pocket, because a few days later, the Albany, California-based company unloaded a chunk of it by paying the highway tolls for thousands of Boston-area drivers in the midst of a busy ...

CDNow Q1 Loss Narrows

CDNow, Inc. (Nasdaq: CDNW) reported Tuesday that its first quarter loss narrowed from a year earlier, as the company added 440,000 new customers and revenue nearly doubled Recognizing that its shares are trading 90 percent below their all-time high, the online music retailer also unveiled a new operating plan designed to cut expenses by more than $...

Penthouse.com and Feds Bust Copyright Pirate

Penthouse.com disclosed this week that U.S. government officials have confiscated materials from the residence of a Usenet user, known as "Muad'Dib," who copied images and text from Penthouse.com's members-only section and posted them on Usenet newsgroups After obtaining a temporary restraining order and a search and seizure order from a U.S. Distr...

U.S. Proposes Stiffer Cybercrime Penalties

In an effort to clamp down on illegal activity on the Web, the U.S. Sentencing Commission (USSC) has sent new guidelines to Congress that would more severely punish people who use the Internet to distribute pirated copies of copyrighted material, steal credit cards, or solicit sex with minors The USSC acted under a Congressional mandate to recommen...

CRM Report: WebTone, Unica Launch Joint CRM Solution

WebTone Technologies and Unica Corporation announced the launch of an integrated CRM solution Monday The two companies said they will combine their CRM and multi-channel marketing solutions into an integrated product and market it initially to retailers and financial institutions. The integrated product collects and analyzes customer data and deliv...

CRM Report: Juno Pegs IslandData for E-Mail Support

Juno Online Services (Nasdaq: JWEB), the world's second largest ISP, said Monday it has selected IslandData to be its primary e-mail support tool The Carlsbad, California-based IslandData provides its e-mail support tool to Adobe, AltaVista, Apple, Canon, Hewlett-Packard, Novell and a host of other companies.

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