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Much ink has been spilled about what, exactly, has been the secret of Barack Obama's overwhelming success. There is no denying his charisma or the appeal of his message, but a behind-the-scenes look at how his political machine operates -- namely, how it empowers its people on the ground to operate -- is worth a look as well Blogger Bill Ives has w...
IBM is unveiling upgrades to its WebSphere Premises Server at Impact, its SOA (service-oriented architecture) event taking place in Las Vegas this week The buffed-up SOA software -- Version 6.1 -- and IBM's RFID Information Center will be the two main product spotlights at the event, Scott Burroughs, director of sensors and actuators, told CRM Buye...
When the Census Bureau sends out its legions of employees to count American heads two years hence, the roughly 140,000 address canvassers and 580,000 enumerators won't be armed with custom-built handheld computers. Instead, Commerce Secretary Carlos Gutierrez told a House panel on Friday, the government agency will use a paper-based system The U.S....
IBM is putting its heft behind a project that could morph into new way of doing business in Second Life, Linden Lab's virtual 3-D community The two have partnered to build a protected enclave in Second Life where the company can conduct serious business without fear of marauders. While there are more than 100 corporate storefronts in the virtual co...
Oracle has gone to the debt markets to fund its US$8.5 billion purchase of BEA Systems. The company has priced an offering in three series of investment-grade notes for a total of $5 billion It is selling $1.25 billion of 4.95 percent notes due 2013; $2.5 billion of 5.75 percent notes due 2018; and $1.25 billion of 6.5 percent notes due 2038. The o...
SAP has signaled its intention to hand the leadership reins to board member and deputy chief executive Leo Apotheker, naming him as co-CEO to serve alongside current chief Henning Kagermann, whose contract expires in 13 months SAP has traditionally groomed its chief executives in this manner. Kagermann and his predecessor Hasso Plattner both served...
HP has released a number of new offerings targeting the mid-market, including new Linux management tools, remote security access products and -- for companies embarking on a customer relationship management implementation -- two new additions to the HP ProLiant server line that include configuration blueprints for two popular applications: Microsoft Dynamics CRM and Oracle's Siebel CRM...
A network intrusion atAdvance Auto Parts has put the credit card, debit card and checking account information of up to 56,000 customers in jeopardy Data security at 14 stores in Georgia, Ohio, Louisiana, Tennessee, Mississippi, Indiana, Virginia and New York, has been compromised, according to the auto parts retailer....
You would think, based on blogosphere chatter, that Starbucks invented Web 2.0. The company's introduction ofMy Starbucks Idea last month has inspired numerous bloggers -- some who make it their business to follow Web 2.0, some who could care less about the space -- to post about the new site Basically, My Starbucks Idea lets users post suggestions...
SynerG, formed in 2005 to develop interactive business mashups, has released its first product -- a contact center application -- from beta SynerG Contact Center targets a familiar pain point -- one that all agent desktop apps have tried in various ways to address: the difficulty of accessing and integrating data from a company's back end so that a...
Oracle's shares fell 7.2 percent Thursday on news that the company did not sell as many new licenses in its third quarter as expected. The stock closed at US$19.43 per share, down from $20.94 a day earlier Sales of new software in Q3 registered $1.6 billion, a 16 percent increase from the same quarter last year. Analysts had been expecting an incre...
As an executive at Callidus Software, Chris Cabrera was frustrated at the mid-market deals he often had to leave at the wayside. There were firms that basically could not afford Callidus' on-premise incentive compensation software, nor the integration and implementation costs that would accompany such an investment So like many executives have done...
Every year,Beagle Research Group scours the tech landscape in search of a few good companies that are developing technologies not only novel to the customer relationship management industry, but also likely to reinvent business processes in their particular niches Since launching the WizKids report four years ago, Denis Pombriant, principal at the ...
Having your customers comment on your policies, products or employment practices is one thing. Having them suggest ideas for improving said policies and products -- in a public forum where participants can vote on these ideas, no less -- is an entirely different matter How well a company can handle customer participation in its business -- beyond,...
A storm building around a 15-minute online Dutch film critical of the Quran is emblematic not only of the growing ability of cyber forces to banish divergent views -- but also, more specifically, the utter unwillingness of domain name registrars to stand firm against those viral tides of protest One of them,Network Solutions, has temporarily suspen...
Alec Saunders has 1,400 people he calls "friends," at least on Facebook. Some are truly friends from his real life -- many are business contacts, and some are people he met online Until today, Saunders -- who foundedIotum, developer of the popular Free Conference Calling application for Facebook -- had little way of segmenting his friends and regul...
Avaya has introduced Intelligence Presence, a new software application that gives users -- both in corporate environments and call centers -- the ability to view so-called presence information across multiple sources For example, it would allow a contact center rep engaged with a caller to see if a partner company had a rep available to provide ans...
Feeling nostalgic about the early Clinton years? The dawn of the dot-com heyday? The Seattle grunge music scene? If so, you're in luck. The U.S. Supreme Court is giving the go-ahead for two tech companies to finish a battle that began more than 10 years ago but became bogged down in the legal system Specifically, the Court has backed up a lower co...
Microsoft's annual lollapalooza of a conference, Convergence, has come and gone, but the blogs it triggered live on. The team behind Microsoft CRM Live -- the on-demand application scheduled to be released later this summer -- has been particularly prolific, with "how-to" posts such as"How to get better performance from the MetadataService,""Mail Merge and more..."; andAccessing CRM Live Web Services...
Microsoft is on schedule to release Dynamics CRM Live this summer, CEO Steve Ballmer assured the crowd at the Convergence 2008 keynote address. The application's features and functions are, for the most part, familiar to users and partners. They are largely the same as the Dynamics CRM 4.0 application released in January. The only difference is that Live is hosted and managed by third-party vendors...
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