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What a difference a year makes. Twelve months ago, cell phone satisfaction was riding high in the American Customer Satisfaction Index (ACSI), which surveys U.S. consumers. This year, it has hit an all-time low The ACSI, a national economic indicator for over 25 years, reported Tuesday that after reaching an all-time high in 2024, cell phone satisf...
Most consumers are satisfied with the recommendations they receive from AI shopping assistants, yet skepticism about the technology persists, according to a recent study by a product experience company The study of 1,000 consumers conducted by Dynata for Boston-based Akeneo found that 84% of shoppers who made purchases based on AI recommendations e...
Relying on a single, all-in-one CRM platform can cause more headaches than it solves, making it harder for brands to scale efficiently and react quickly to changing customer demands Composable commerce's modular approach allows companies to integrate various independent technologies best suited to their unique needs. Unlike headless architecture, i...
In my town of Bend, Oregon, where the spirit of independence and community thrives, the concept of "Democratic AI" resonates in a uniquely powerful way. In a world increasingly shaped by algorithms and artificial intelligence (AI), the notion of democratizing its creation, access, and governance offers a powerful counterpoint to the centralized control often associated with Big Tech...
Open-source software (OSS) may be in the crosshairs of military and government agencies as the U.S. Department of Defense (DOD) evaluates the risks of both free and proprietary software Katie Arrington, the DOD's CIO, issued a memo on May 2 announcing the Software Fast-Track (SWFT) initiative to reform how software is acquired, tested, and authoriz...
Among a raft of upcoming accessibility tools revealed Tuesday, Apple announced a new protocol for brain-to-computer interfaces (BCIs) within its Switch Control feature. The protocol allows iOS, iPadOS, and visionOS devices to support an emerging technology that enables users to control their digital hardware without physical movement One of the fir...
To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines insights from both unsolicited interactions, such as contact center conversations, and solicited feedback to provide a more comprehensive view of the customer experience (CX)...
Although building trust through a carefully crafted brand message is still important, artificial intelligence may be undermining its traditional influence "AI isn't just helping businesses create content or automate tasks; it's empowering individuals to become instant digital detectives," Mike Allton, chief storyteller at Agorapulse, a social media...
Forget patching security holes -- open source is building fortresses. Edera and CIQ are leading a new wave of hardened Linux and secure container tech built for the era of relentless cyberthreats Edera announced the launch of its first live demo environment for cloud container users at the KubeCon + CloudNativeCon Europe gathering last month. The p...
Hold onto your popcorn, folks, because artificial intelligence (AI) is about to take our beloved entertainment for a joyride, and it probably won’t ask for directions We're talking about a future where AI isn't just fetching your slippers (it might do that too; who knows?) but is actively involved in crafting stories that make us laugh, cry, or h...
In the rapidly expanding world of smart homes, the spotlight has long shone on convenience, connectivity, and compatibility. But as major ecosystems like Amazon Alexa, Google Home, and Apple HomeKit compete for dominance, one initiative -- Matter, backed by the Connectivity Standards Alliance (CSA) -- is quietly transforming the smart home not only through interoperability but also through an equally vital and underappreciated pillar: security...
Waymo, the autonomous vehicle arm of Google's parent company, Alphabet, revealed Monday that it plans to expand its manufacturing capacity in Arizona to add 2,000 more robotaxis to its fleet The company explained in a blog that it's partnering with Magna International, a Canadian auto parts maker, to build a 239,000-square-foot facility in Mesa to ...
AI chatbots have barely made a dent in traffic to popular search engine sites over the past two years, according to a study by SEO and backlink services firm OneLittleWeb The study analyzed global web traffic from April 2023 to March 2025. In the most recent year, chatbot sites accounted for just 2.96% of the visits received by search engines. Betw...
Amid federal downsizing and cost-cutting to curb fraud and waste, U.S. businesses face new hurdles in securing government contracts. TechnoMile's latest product, WinIt, uses AI to help contractors boost productivity, streamline collaboration, and quickly identify and qualify opportunities to drive revenue growth The new platform helps government co...
A wave of disruption is sweeping through AI Meta's recent unveiling at LlamaCon 2025 of the roadmap for its Llama family of large language models (LLMs) paints a compelling picture, one where open source isn't just a preference, but the very engine driving AI's future....
Most online retailers deploy analytics software that can generate insights into how shoppers engage -- which products they search for, how they navigate categories and brands, which activity correlates with purchases, and so on Because of these analytics tools, online retailers tend to assume that whenever they need to know how to optimize e-commer...
Over several decades as an industry analyst, I have followed the evolution of telecom, wireless, broadband, pay TV, and more. Today, a new transformation is taking shape. Artificial intelligence and 5G wireless -- both part of the broader telecom ecosystem -- are now converging to create intelligent, self-optimizing networks that are reshaping industries from telecommunications to health care...
OpenAI on Monday announced it is adding specialized shopping features to its ChatGPT chatbot. Some tech watchers see the move as an effort to compete with AI rival Google by creating a better, more personalized experience to find products and information online Users come to ChatGPT with all kinds of questions, and one common topic is researching a...
Aside from stories of the grand ransacking of exchanges and dodgy business dealings of shady entrepreneurs, cryptocurrency has been largely off the mainstream radar, but that could be about to change Crypto ownership is gaining popularity, driving consumer desire to use it to pay for goods and services. According to the 2025 State of Crypto Holders...
Cybersecurity threats are escalating, yet many small and medium-sized businesses (SMBs) remain dangerously unprotected Experts point to a combination of high costs, technical complexity, and a shortage of skilled cybersecurity professionals as key reasons why SMBs often delay or avoid adopting critical protections....
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