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Industry leaders in technology, banking, financial services and online auctioneering have joined forces with international law enforcement agencies to form Digital PhishNet, to tackle criminals "phishing" for online identity theft victims The Digital PhishNet initiative creates a single, unified line of communication between industry and law enforc...
It is almost the New Year, and I'm sure many of us will be glad to say goodbye to 2004. It is traditional to make New Year's resolutions, and I'd like to suggest some for the companies that make up the high technology segment It's always interesting to have a few bad years, because you have something to compare the good years to. But I've had enou...
If someone were to ask you, "What are the most important financial controls for a small business?" what would your answer be? This article looks at the minimum monitors that must be in place in order to protect and preserve the assets of a business What you should aim to achieve is to have a system in place that will give warnings when your busines...
American businesses are struggling with retaining experienced customer service agents as demands and contacts increase along with higher expectations in the customer-driven economy. At the same time, the marching orders to the contact centers are to keep costs down, reduce call time, increase satisfaction rates and up-sell, that is, get customers to buy more profitable products and services...
What does performance mean to your e-business? If you are like most e-business executives, you immediately think about high-level performance metrics such as revenue, costs and customer satisfaction, with varying degrees of emphasis depending on whether your e-business Web site is focused on serving customers, partners or employees While these are ...
Spam and its evil offshoot, phishing, have become growing problems on the Internet. Not only has spam become a nuisance with its frequently offensive subject matter, but it is consuming increasing amounts of bandwidth. According to a report released by the United Nations Conference on Trade and Development, an estimated 50 percent of all e-mail in 2003 was spam, which may have chewed up US$20.5 billion in technical resources...
Renewed interest in biometric security is heating up the cell phone industry in Asia. Industry watchers report that advanced security devices using biometrics are already popular in technology hungry countries in Asia and Europe However, new biometric products already available to businesses and consumers are lagging behind in the U.S. marketplace....
Why is Pakistan the hot new offshore information technology (IT) destination? This is because of a combination of favorable economic circumstances. Just when many Western managers are finally becoming comfortable with the idea of working closely with Indian IT firms, along comes Pakistan Pakistan is shaking off decades of "also ran" status. Funds i...
Many companies question if the dollars spent with research and advisory firms are delivering unbiased, accurate guidance. This is particularly true in the CRM industry, where analysts influence short lists, sales cycles, and media coverage extensively. Analysts, in short, can make or break a start-up company relatively quickly Getting to the truth ...
It's not clear why the Biotechnology Industry Organization (BIO) chose San Francisco, home of "Protesters R Us" and "Rent-a-Mob," for its annual convention this week. But one thing is for sure, the byproduct has been a measure of enlightenment, particularly concerning the protesters These are 1960s re-enactors whose activities reveal more about the...
In a move that illustrates an emerging trend in the mobile market, Japanese wireless operator NTT DoCoMo yesterday announced a US$3 million investment in MontaVista Software, a U.S. developer of Linux software for telecommunications equipment and mobile handsets. DoCoMo will obtain an equity stake in the company Jupiter Research wireless analyst Mi...
Google helped shut down a spreading computer worm this week by denying the malicious software's use of its search engine, but the Santy.A worm still marks a troubling trend toward attack via Web sites and search technology, security experts warned Santy.A started spreading Tuesday and attempted to exploit a vulnerability in the phpBB bulletin board...
In a sign that mobile devices might be gaining favor as a target for virus creators, a new Trojan horse aimed at smart phones using the Symbian operating system has been discovered in the wild The Trojan, known as "MetalGear.a," was discovered earlier this week and attacks the smart phones, which are wildly popular among gamers....
The week of December 13 -- the second of this year's two prime weeks of the online holiday shopping season -- saw a record US$2.2 billion of purchases, and Monday of that week was the top online shopping day of the year, according to VeriSign's latest e-commerce data The total volume of online sales transactions recorded during that week reached 28...
Because people spend a great amount of their time and energy at work, they long to belong to a company that makes them feel better about themselves and makes them feel that they do more than just earn a paycheck -- they want to feel like they have a purpose and make a difference In addition to the lives they have at home and in their churches and c...
I've been rereading David Brin's first Uplift series -- as astonishingly self-consistent a vision of galactic life as any science fiction writer has ever offered and quite appropriate to the Christmas season. In Brin's imaginary universe, a mysterious and long gone race known as the progenitors set in place a unity of life across five galaxies largely by focusing moral valuations around the development and protection of sentience...
The Washington Post Company announced today that it has reached a deal to acquire the online magazine Slate from Microsoft for an undisclosed sum "Slate has been a pioneer in Internet publishing, and it is a fine magazine," Donald Graham, chairman and chief executive officer of the Washington Post Company said. "Founder Michael Kinsley, editor Jaco...
Software giant Microsoft announced an extension of itstechnology and cross-licensing deal with accessinfrastructure solutions specialist Citrix, in a showof support for both the smaller software company andWindows Terminal Server The five-year agreement, which was expected in the industrygiven the companies' past work on the Citrix MetaFrameaccess ...
Microsoft today lost its bid to put European antitrust regulators' sanctions against it on hold -- including requirements that it share its source code and make different versions of Windows available -- while it fights what is expected to be another epic courtroom battle over whether it used its market power to squelch competition Bo Versterdorf, ...
Every now and then, our society is placed at a crossroads, a kind of a juxtaposition where a leading current technology gets run over by a bulldozer Simply put, voice over Internet protocols (VoIP) might have found the missing link that would eventually replace the existing telephony....
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