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Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in telecommunications services -- particularly managed VoIP services and hosted call center technology from vendors such as Stratasoft, Five9 and TelephonyAtWork...
Think of this scenario: You're shopping for a new home and instead of guiding you into a single-digit fixed-rate mortgage, lenders try to persuade you that an adjustable mortgage indexed to your income makes more sense. Structuring mortgages like that makes no sense, and it's making less and less sense to purchase software that way Value-based pric...
Last weekend, hundreds of die-hard fans gathered at the Star Trek convention in Las Vegas to see the stars and mingle with other sci-fi-minded folks. Costumes and attitudes aptly demonstrated their commitment to the Star Trek philosophy, which has many similarities to American ideals When asked to explain the key aspects of the Star Trek philosophy...
Consumers spent a whopping US$8.8 billion in online shopping purchases this holiday season, a 24 percent increase over the year-ago period from Thanksgiving through December 27, according to VeriSign. It's a record-breaking year, and analysts said the future of e-commerce looks bright The average price of an online purchase through Wednesday, Decem...
In a crushing blow to Microsoft's bid to establish its Passport service as a standard for access across the Web, auction giant eBay has said it will drop support for the service, as well as a second Microsoft-built service that provides updates and alerts through the .NET platform EBay announced the change on its user message board yesterday and sa...
Samsung has announced that it will set aside US$100 million in case the U.S. government finds it guilty of fixing dynamic random-access memory (DRAM) prices The U.S. Department of Justice has been looking into allegations of price fixing in the memory industry for more than two years....
A popular online community for selling goods and finding jobs and housing isdiverting US$50 million to $65 million annually in classified advertising fromnewspapers in the San Francisco Bay area, according to ClassifiedIntelligence, a consulting firm in Altamonte Springs, Florida The firm released a report this week, a copy of which has been obtain...
The holiday shopping season data just keeps rolling in as analysts begin to decipher what it means for next year. The latest monitor to offer its data is Hitwise, reporting that shopping and classifieds Web sites accounted for 9.1 percent of all U.S. Internet visits between November 1 and December 25 Traffic to those sites was up 25.6 percent over ...
Entertainment and media giant Time Warner is reportedly in talks with Sprint on a deal that would allow it to add cell phone service to the growing menu of offerings it dangles before its cable customers The potential deal, word of which was first reported in the Wall Street Journal, would be significant because it would make Time Warner the first ...
Two new variants of the Cabir mobile phone virus have been discovered, indicating that the source code for the virus is available in the malware underground. Even more troubling, the new variants are smarter than the old The attackers appear to be following the same path as Internet worm writers, improving upon each other's work and creating more e...
Dutch authorities have announced that country's first fines against spammers, including one person and two companies who sent unsolicited e-mails and mobile telephone text messages This marks the first action against spammers since the Netherlands government agreed in May to officially ban unsolicited e-mail. The Independent Post and Telecommunicat...
In a move to grab a larger share of consumer appliance sales, the world's largest home improvement retailer announced plans today to expand its store-based home appliance business to the Web Home Depot is launching a new online initiative that allows consumers to purchase more than 1,800 products, including leading-brand washers, dryers and refrige...
Security firm Sophos once again has named the U.S. as thebiggest spam-producing nation in the world in a recent report. Sophos alsohighlighted the growing problem of compromisedcomputers, or "zombies," as conduits for theunwanted e-mail ...
Variants of the Santy worm have started to appear that use Google -- which is credited with moving quickly to thwart the original attack -- and other search engines to spread, and then infect and deface Web bulletin boards The original Santy appeared just before Christmas and was meant to use Google to spread itself. The search engine blocked the w...
So you've landed a business deal. Do you know how to sign the contract and move on? Also, how should confidential data collected during an IT outsourcing project be protected? Contract signing procedures will be covered first, followed by data protection....
Microsoft and its customers got no holiday break from security concerns as Symantec said it had confirmed three more yet-to-be-patched vulnerabilities in Windows, some of which can be used to launch denial-of-service attacks Symantec said all three of the flaws are considered serious, and Denmark-based Secunia labeled them "highly critical," even t...
Shoppers might not have left the mall completely behind during the 2004 holiday shopping season, but it is clear that consumers did more shopping from the comfort of their living rooms than ever before Amazon.com was among the first to declare festive earnings in this year's record-breaking online holiday shopping season when the company reported i...
A Chinese group announced it began operating what it says is the world's biggest next-generation Internet network over the weekend, boosting data transmission speeds and bringing more Internet protocol (IP) address possibilities to a region sorely lacking them The move to Internet protocol version 6 (IPv6) -- which delivers greater capacity than to...
Revisiting a well-worn trend of consolidation in the information technology analysis industry, Gartner has said it would acquire Meta Group in a deal worth US$162 million The all-cash deal, which Gartner said it would fund with money it has on hand and a line of credit, values Meta Group stock at $10 per share, at a premium of more than 50 percent ...
A group dedicated to preserving civil liberties on the Internet announced this week that it's throwing its weight behind the development of a technology to foster anonymity in cyberspace The Electronic Frontier Foundation (EFF) of San Francisco said in a statement that it is sponsoring the Tor Project, which has created an open-source application t...
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