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Cisco Systems has released the next version of its Unified CRM Connector. Like previous versions, it links into the Microsoft CRM application to provide integrated contact center-CRM functionality Version 3.0 of the Unified CRM Connector, however, is much more appealing to users than its predecessors because it integrates into Microsoft's latest CR...
Phishers are targeting potential victims through yet another channel: voice over IP systems Cloudmark, a provider of messaging security applications, this week discovered two separate e-mail schemes that direct recipients to VoIP systems in an effort to steal their personal data....
Computer scientists at the University of Illinois at Urbana-Champaign have developed software designed to enable people to share their high-speed wireless connections without sacrificing security or privacy. Researchers believe the software can improve Internet connectivity in residential areas at no additional cost A typical residential user acces...
Chip giant Intel this week signaled a cost-cutting reorganization amid slower sales of its microprocessors and related silicon and software products. Chief Executive Paul Otellini reported the company would seek to save as much as US$1 billion this year The leading chip company in the world, Intel does not typically make moves to pare down its oper...
The associations representing movie studios and music labels are warning some 40 college presidents that their students are using their high-powered networks to steal copyrighted entertainment and urging them to take "immediate action." The Recording Industry Association of America (RIAA) and the Motion Picture Association of America (MPAA) said th...
Nintendo has revealed that it will call its next-generation gaming console simply "Wii." The system will go head to head with Microsoft's Xbox 360 and Sony's upcoming PlayStation 3 Nintendo revealed the new identity of the much-anticipated video game console, previously code-named Revolution, on Thursday. With Wii, pronounced "we," the firm said it...
Microsoft said strong demand for new products, including the Xbox 360 gaming console, drove a 13 percent jump in revenue for its third quarter, but its earnings and outlook fell short of Wall Street expectations and the company's stock took a pounding as a result Income for the quarter was US$2.98 billion, up 16 percent, but fell short of analyst t...
Most of us are aware of the fact that many startups fail. However, we don't go the next step and analyze the reasons behind such failures. There are many critical issues in the startup process, which if ignored, will almost certainly guarantee the demise of a startup Cash Flow...
Customer events have replaced trade shows as the big-spend item in many software vendors' and analyst and advisory firms' marketing budgets. Implicit in this shift of spending is the precision possible for targeting CEOs and CIOs with relevant content The challenge however is getting these senior executives to attend. Deluged with invitations and...
The European Court of First Instance (CFI) buzzed with energy this week as Microsoft and the European Commission squared off over a damaging 2004 ruling that, along with a fine of 497 million euros (US$613 million), creates a new Microsoft product and exposes the company's valuable intellectual property. The circus-like hearing holds wide-ranging implications for American businesses...
In a party line vote, the U.S. House of Representatives Commerce committee rejected a proposal to include so-called net neutrality regulations in a bill that would permit telecoms to offer pay-TV services. Such regulations would prohibit Internet service providers from slowing or blocking consumers' connections to Web sites that use a great deal of bandwidth or to those that offer competing services...
Internet telephone company Vonage on Wednesday struck a deal with European WiFi network operator The Cloud. The partnership gives Vonage customers access to its VoIP service over The Cloud's UK wireless broadband network Vonage customers equipped with its WiFi handset will be able to make VoIP calls from The Cloud's WiFi hotspots as part of the sta...
Hoping to grab the early lead in the move toward high-definition DVDs, Warner Home Video said it would release a disc next month that contains both traditional and high-definition versions of the same film The DVD release of "Rumor Has It," a romantic comedy starring Kevin Costner and Jennifer Aniston, will be the first in the HD DVD and DVD Combo ...
Skype on Wednesday announced license agreements for worldwide distribution rights to potentially hundreds of thousands of musical works as ringtones for its Internet telephony service The eBay subsidiary inked deals with three major music publishing companies -- EMI Music Publishing, Sony/ATV Music Publishing and Warner/Chappell Music -- as well as...
Eyeing what is expected to be a huge opportunity, Microsoft is said to be in late-stage talks to acquire Massive Inc., a firm whose technology enables advertisements to be dynamically inserted into video games Published reports indicate the software giant will pay as much as US$400 million to take control of Massive and announce the deal as early a...
Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX (private branch exchange) -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP (session initiation protocol) phones; application servers and IP gateways; interoperability with Aspect contact center products; installation and deployment services; and post-deployment support...
Some 97 percent of Web surfers are just a click away from infecting their computers with adware and spyware, according to anti-malware software maker McAfee, of Santa Clara, Calif McAfee came to that conclusion after analyzing 14,464 responses to a spyware quiz taken by consumers at its SiteAdvisor Web site....
Seagate has unveiled a monster hard drive in its Barracuda line that packs in 750 gigabytes (GB) of photos, video, music and other digital data using perpendicular recording technology The California storage giant said the new Barracuda 7200.10 drive family would reach, for the first time, above the current top capacity of 500 GB while maintaining ...
Microsoft has taken the unusual step -- for Microsoft, that is -- of spinning off technology developed by a research subsidiary with the aim of entering the social networking space The new startup is calledWallop. Its aim, according to Microsoft, is to roll out a next generation social networking application developed by Microsoft IP Ventures, a ne...
Personal banking is called retail banking in the biz because traditionally consumer banking occurred in a building on Main Street, Anytown, U.S.A. The bank sat among department and hardware stores, coffee and flower shops. In the eyes of consumers, it was another downtown retailer But in the mid-1990s, banks began pushing customers out of the bank,...
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