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Genesys has released two products aimed at easing deployment of the Genesys Voice Platform by two of its user constituencies: managed service providers of Genesys applications and companies that have implemented both SAP and Genesys The Genesys Customer Interaction Portal for Self-Service signals a new direction for the company, according to David ...
A bill before Congress to revamp how franchises are awarded for delivering television to communities will save consumers US$22 million a day, a panel of telecommunication experts said Wednesday at a press conference in Washington, D.C "Twenty-two million dollars a day," declared panel member Robert Johnson, president of Consumers for Cable Choice....
When the sales team operates with urgency, the soul of a company is alive, thriving and growing. The sales department is the company's heartbeat and is absolutely necessary to create a sense of purpose and maintain a constant focus on delivering value to customers Great salespeople are constantly transforming companies by bringing the voice of the ...
There's a policy issue before Congress so pressing that even Hollywood actors like former "Charmed" star Alyssa Milano are blogging about it. It's called "net neutrality," and its purpose is to control what network owners can charge for their services. Such a plan would harm consumers and crush diversity on the Internet Milano, who seemed to be m...
Making yet another attempt to curb online gambling, a House Judiciary subcommittee unanimously approved the Internet Gambling Prohibition Act, sponsored by Reps. Bob Goodlatte (R-Va.) and Rick Boucher (D-Va.) The bill, which expands the ban on interstate gambling to include Internet gambling, criminalizes the acceptance of credit, electronic fund t...
Mobile gaming playerNintendo has refreshed its handheld DS device by slimming it down, brightening its two screens, and dropping the price to US$129 The Japanese giant has been selling the DS Lite in Japan since March, enjoying overwhelming demand there. Its U.S. release, slated for next month, will be accompanied by the latest entry in the Mario B...
Delivering a message that may be aimed at inspiring employees or reassuring investors, Microsoft Chairman Bill Gates said his company is being "underestimated" as it launches products into the market dominated by search giant Google The "Microsoft-as-Underdog" motif may be hard for some to swallow, given the company's long and storied history, incl...
Sony on Thursday announced it would delay the release of the first Blu-ray discs until June 20, giving rival DVD standard HD DVD time to gain traction Sony said the discs are ready, but retail and hardware partners asked for the month-long delay so the product launch would coincide with the availability of the first commercial Blu-ray players....
Intel has fired back against Advanced Micro Devices, filing court motions to throw out or limit AMD's antitrust suit against its larger rival Intel argues in court filings that the case does not belong in U.S. District Court in Delaware because AMD contends that Intel's alleged antitrust behavior has harmed it most in overseas sales....
The International Standards Organization on Wednesday approved the OpenDocument Format (ODF) as an international standard. The approval could be a boon for companies that compete with Microsoft's proprietary Office software -- like Sun with its StarOffice The ODF emerged from the open source OpenOffice.org project. The initial work was submitted to...
The U.S. economy is continuing a five-year growth streak -- one largely unheralded until of late. The reason for the decided lack of enthusiasm may be, simply put, that this economic boom is a lot less widespread than the technology-based boom of the late 1990s Last month, the Department of Labor announced that the economy grew at a rate of 4.8 per...
Many business and IT leaders view headlines regarding worries of a bird flu or other outbreak as just that: headlines However, despite their wide-open opportunity to actually become prepared for such an outbreak or pandemic which, if it were to happen, could significantly stifle workers and productivity, technology companies are likely to be vastly...
Avaya has rolled out two products aimed at expanding its footprint in the mid-market segment, as well as a completely new venture for the on-demand space The new applications include a single-server product called Avaya MultiVantage Express, which offers IP telephony, messaging, contact center and mobility applications, and the Avaya S8400 Media Se...
Electronic Arts is teaming with "Doom" creator id Software for a new, made-for-mobile role-playing game dubbed "Orcs & Elves," announced this week in anticipation of the Electronic Entertainment Expo (E3) in Los Angeles next week The new game was created "exclusively for mobile phones" by id Software and Fountainhead Entertainment, and will reporte...
Gartner has delivered a whammy to Microsoft that could dampen its efforts to reposition itself as a media-centric platform The consulting firm released a note suggesting that Microsoft is not on track to make Windows Vista broadly available until at least Q2 2007 -- some nine to 12 months after Beta 2 and well after Microsoft's announced shipping d...
The U.S. Department of Homeland Security's (DHS) open source security audit program has identified the biggest X Window System security vulnerability in the last six years The X Window System is used in Unix and Linux operating systems. It also ships as an optional GUI with Apple's Macintosh computers. Coverity, the company managing the DHS project...
The long-anticipated online advertising battle between Microsoft and Google moved closer to becoming a reality Wednesday as Microsoft begins final preparations on its MSN adCenter search advertising platform Microsoft is expected to display the last update to the test version of adCenter during the two-day MSN Strategic Account Summit at its Redmon...
Skype on Wednesday released the beta version of Skype 2.5 and an early preview of live moderated conversations that allow groups of up to 100 people to talk to one another from anywhere in the world The Web phone service provider is attempting to take the online social networking concept to Voice over Internet Protocol (VoIP) applications. Skypecas...
ACT has launched its first vertical-focused product. Called ACT by Sage Premium for Real Estate 2006, the application is aimed at the 6 percent or so of the overall ACT user base that works directly in the real estate industry. A higher proportion of users work in related fields, according to the company The vertical is built upon ACT's contact an...
The consumer electronics industry is enthusiastic about President Bush's new United States Trade Representative (USTR) appointee, formerMotorola executive Susan Schwab, but other industries aren't as keen on his pick Bush elevated Deputy U.S. Trade Representative Schwab to the department's top post on April 25. She succeeds Ambassador Rob Portman, ...
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