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American consumers would rather have to deal with a rude or condescending customer service agent on the phone than one who speaks with a foreign accent, according to a survey released earlier this year The survey, which was conducted for NetReflector, a provider of customer feedback applications, seemed to indicate that the arguments against outsou...
The IT industry phrase "a single throat to choke" stems from the idea that it's beneficial to have a single, trusted provider ofsoftware support than several sharing that all-important responsibility. However, recent research indicates only a minority of organizations are looking to open source stack providers to serve in that role Instead, clients...
This summer has been amazing, and there isn't any letup. I was convinced last week that I'd be able to focus on some of the longer-term issues rather than big new news this week. Clearly that wasn't the case, and I had more to choose from than I have room to discuss. As a result, I'm picking two of the most interesting topics -- so I can leave room for specific product recommendations for back to school, as promised, at the end...
The automotive electronics market in China and other Asian countries is booming, as consumers there demand everything from vehicle entertainment to on-board navigation systems In China alone, the domestic market for vehicle entertainment and navigation systems will be worth at least US$4 billion by 2013, according to a report by Strategy Analytics....
PC peripheral player Logitech has motorized the computer mouse scroll wheel with two new models that ease scanning and scrolling through large computer documents, spreadsheets, pictures, lists and other data The Fremont, Calif.-based company said its new mice -- the MX Revolution for desktop PCs and the VX Revolution for notebooks -- would provide ...
CBS is hoping an innovative approach will ignite excitement in its fall TV lineup. The television network is planning to use Bluetooth technology to beam clips of the new shows from billboards to the mobile devices of passersby Starting in September, billboards located in New York City's Grand Central Station will feature an invitation for commute...
The confusion around Microsoft's plans to support high-definition protected content in its Windows Vista operating system continued on Friday as conflicting reports flood the news media Australian tech publicationAPC Magazine first reported in its coverage of Tech2006 in Sydney that Microsoft would never support high-definition protected content, s...
Sony's reputation suffered another hit on Thursday whenApple Computer recalled 1.8 million notebook batteries manufactured by the consumer electronics giant Shares of Sony were down in Friday trading on news of the second major recall in just over two weeks. Apple's move followedDell's Aug. 14 recall of up to 4 million lithium-ion batteries contain...
Microsoft on Thursday took the cover off Internet Explorer 7 Release Candidate 1 (RC1), the last version of the popular browser it expects to release before going live with a final version later this year RC1 may not look much different from the most recent IE 7 beta on the front end, but Microsoft said it has tuned up the browser to offer noticeab...
More than ever, knowingly or unknowingly, consumers disseminate personal data in daily activities. Credit and debit card transactions, ATM visits, website browsing and purchases -- even mobile phone use -- all generate data downloaded for analysis and customer profiling. Collectors may use this data to enhance customers' experience, but may also share information with marketers more focused on customer acquisition...
A legal test used to assess the validity of patents threatens the development of free and open source software, according to a civil liberties group The test can be used to create legal obstacles to free and open source (FOSS) collaborations, according to a friends of the court brief filed Wednesday by the Electronic Frontier Foundation (EFF). The...
This week, a key federal official cautioned against calls for net neutrality, the effort to expand government reach in the Internet marketplace. It's a wise move to keep the Internet free of red tape. So why are lobbyists pushing for new rules? Net neutrality holds that Internet network providers such as AT&T and Verizon should remain neutral with...
Contact centers will dramatically increase the adoption of Voice over Internet Protocol (VoIP) technology over the next few years, the Yankee Group projects. This long-awaited development will be driven in some part by related growth in the number of home agents The VoIP adoption rate in North American contact centers will grow from approximately 1...
Google's presence in Brazil might be threatened by a dispute with that government's law enforcement agency over user data. Brazil's public attorney has filed suit against Google demanding information on users of its social networking site, Orkut, who are suspected of engaging in child pornography and other illegal activities Google has complied wit...
AOL became the latest Internet player to move aggressively into the movie download space Thursday, saying it would make full-length features from a number of Hollywood studios available through the AOL Video portion of its Web portal The company said partnerships with 20th Century Fox, Sony Pictures Home Entertainment, Universal Pictures, and Warne...
After a somewhat half-hearted effort to compete with Apple and the other digital music player makers, Dell signaled Wednesday that it will halt production of its DJ Ditty MP3 player The move comes as Apple continues to enjoy dominance in the digital audio player space -- it owns as much as 80 percent of the market. Dell's decision highlights the im...
School children will have to take the "P" out of whatever mnemonic they use to help them remember the solar system's planet lineup. That's because astronomers decided on Thursday to nix Pluto from the group of nine planets under historic new guidelines that downsize the solar system The International Astronomical Union withdrew Pluto's planetary st...
Sprint has entered the hostedcontact center space, a submarket that is rapidly expanding, with the introduction of an IP-based offering that is powered byAvaya technology It is Sprint's first toll-freeVoIP product, Barry Tishgart, director of product marketing, told CRM Buyer. "We have always supported the largest contact centers with toll free net...
A major auto manufacturer spends four years and more than US$200 million to install a Web-based enterprise resource planning system (ERP) from an industry leading developer, then pulls the plug and goes back to its legacy system An IT industry pioneer launches a leading vendor's customized order management system. Shortly thereafter, as many as 20 ...
With tight budgets and plenty of alternative ways to invest their money, small and medium-sized businesses must always balance value with overall affordability as they pursue software solutions Some solutions may seem like must-haves -- but if it is not affordable, then the "must-have" quickly becomes a "can't have." Often, it is this lack of affor...
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