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Skype on Thursday announced cordless phones that do not require a running computer to use its Voice over Internet Protocol services. The new class of phones lets users make and receive Skype calls over both Internet and traditional landlines Skype has partnered with Philips and NetGear to introduce the first two cordless phones with this ability....
Avaya has updated its flagship contact center software application, Interaction Center, with new features that make it easier for developers to build agent portals to their own specifications and needs This latest iteration of the application, version 7.1, is taking aim at a pain point that many vendors havetried, unsuccessfully, to address: the ag...
Sarbanes-Oxley (SOX) has really sharpened the businessperson's awareness of the fiduciary responsibilities of corporate board service. In fact, it seems that nowadays, even the press has become more attentive to what's going on in the corporate boardroom The recent battles over directorship seats at H.J. Heinz give us a current perspective as to th...
Since the technology of data warehousing has risen to become common currency, it has been at the epicenter of leading-edge advances in database, data analysis and decision support systems theory and practice -- and for good reason With experts estimating that the amount of data in any given organization doubles every five years, and with much of th...
The best performing companies when it comes to customer-facing strategies actively attack the seven deadly sins of CRM with a vengeance. These observations come from their quantified success, and for certain publicly held companies, a rise in their Price/Earnings Ratio, stock price and valuation. From a limited sample, that correlation exists I'l...
Employees often consider their corporate desktops and laptops to be their own personal computers, and frequently treat them as such by downloading all kinds of unauthorized applications, such as MP3 players, games, VoIP products and unsupported instant messaging platforms. In the past this behavior was largely brushed off as a fact of IT life with benefits that were worth its inconveniences...
When a searcher types a word into Google or Yahoo, organic and paid results populate the return screen. Because competition for top rankings in search results is steadily increasing, business-to-business marketers are challenged to develop ever more sophisticated search strategies FedEx, for instance, is comprised of a worldwide network of operatin...
China has announced it will adopt a digital TV broadcast standard that will combine two systems developed by the Tsinghua University and Shanghai Jiaotong University The decision, made by the Standardization Administration of China following a review of the short list of submitted proposals, will be the mandatory broadcast signal for such operation...
Microsoft appears to be in line to get more time to comply with all the provisions of its antitrust settlement with the federal government, with terms of the deal now stretching until 2012 The U.S. Department of Justice and Microsoft have jointly filed with the court overseeing the settlement for an additional 24 months -- and with the possibility ...
Samsung said it plans to demonstrate wireless connectivity that is 50 times faster than current WiMax technology at its fourth annual 4G summit in South Korea this week The firm claims that it has achieved mobile data speed of 100 megabits per second and fixed-point speed of 1 gigabit per second with its latest technology....
Electronic Arts on Thursday said it has inked a deal with video game advertising network Massive to push ads into its games The agreement makes a way for Massive, a Microsoft subsidiary, to include a portfolio of Electronics Arts games developed for the Xbox 360 and PCs in Massive's advertising network. Financial terms of the deal were undisclosed....
In a move to further extend its reach beyond the desktop, Yahoo on Wednesday said it is making its suite of mobile applications available for phones using Microsoft's Windows Mobile operating system Users of phones such as the Motorola Q can now tap into Yahoo Go for Mobile services, which include mail, search, photos, an address book and a calenda...
Verizon Communications became the second major telecom company in a week to back off a plan to replace a phased-out government fee with a surcharge of its own, after customers complained and regulators questioned its legality Verizon had sought to charge customers of its high-speed DSL Internet service a new fee of as much as US$2.70 per month, ess...
Oracle has released PeopleSoft Enterprise Performance Management (EPM) 9, an integrated suite of analytic applications that is part of Oracle's PeopleSoft Enterprise 9 suite. New features include expanded enterprise planning and compliance management capabilities and new industry functionality in the higher education vertical Targeted at the JD Ed...
Companies that seek to automate the customer service process to cut costs often alienate customers instead, asPart 1 of this two-part series reveals. Some companies, though, are finding ways to incorporate informed, personal interactions into their customer service programs, and are treating every question a customer poses as a chance to build sales andcustomer loyalty...
Sun Microsystems last week open sourced another chunk of Java development code, but some are criticizing the company for not declaring all of Java open source at once and under the same open source license Sun released source code for Java Mobile Edition development tools under the Common Development and Distribution License (CDDL). The firm claims...
Significant growth at Chelmsford, Mass.-based Hittite Microwave has pushed the company into the top 10 suppliers of Gallium Arsenide (GaAs) chips for the electronics industry, as Sony, NEC and Eudyna Devices all slipped in the rankings, a new report shows Mitsubishi Electric and Toshiba, meantime, gained market share. Mitsubishi was the Japanese ma...
Computer hackers stole the credit card information and some personal data of approximately 19,000 customers who purchased DSL equipment via AT&T's online store. Subscribers to its service, though, were not affected The theft occurred over the weekend, AT&T said, and is currently under investigation by authorities....
An industry consortium that includes IBM, Chartered Semiconductor, Infineon and Samsung said this week they plan to make available the first silicon-functional circuits and design kits for 45-nanometer low-power process chip technology The 45nm manufacturing process shrinks the gap between transistors on each chip further from 65nm and allows manuf...
Amazon.com has begun peddling Microsoft's Windows Vista operating system on its Web site. The Internet giant is displaying the Vista logo and has priced the software at US$100 to $399. Pricing is similar to what Microsoft currently charges for most versions of Windows XP The software is not yet currently shipping, but Amazon is allowing customers ...
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