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Call centers for PC companies placed dead last in customer satisfaction in a survey released Tuesday by an international consulting group The Ann Arbor, Mich.-based CFI Group found PC call centers scored a 64, the lowest customer satisfaction score of all the industries surveyed, which included catalog sales, banking, cell phone service and cable a...
In five years, the number of mobile phone subscribers is expected to increase by more than two billion -- at that point, the way people purchase goods and services could be forever changed For now, text-messaging, or short message service (SMS), is chiefly used for communication, but businesses hip to m-commerce are brainstorming to come up with wa...
With more than 4 billion cell phones in use worldwide -- 487 million in China alone -- it's no wonder that "mobile" is all the rage A recent segment of "American Idol" received nearly 80 million text message votes. The 2008 U.S. presidential candidates are incorporating mobile communications elements into their campaigns. Social networks such as My...
An e-mail apparently written by a key antitrust enforcement official in the U.S. Justice Department is raising suspicions that the Bush Administration unduly favored Microsoft's positions in an incident that has quickly become known as "memogate." Issued by Assistant Attorney General Thomas O. Barnett, a former antitrust partner at Covington & Burl...
A London-based privacy advocacy group, Privacy International, has ranked the world's No. 1 search engine company worse in protecting customer privacy than any of nearly two dozen other major Internet-based companies "Throughout our research, we have found numerous deficiencies and hostilities in Google's approach to privacy that go well beyond thos...
Sony, maker of the PlayStation line of gaming consoles, is reportedly in hot water with the Church of England, which has accused the company of desecrating one of its churches through its representation in a video game. At issue is the depiction of the Manchester Cathedral in the video game "Resistance: Fall of Man." The game, created by developer ...
The Linux Phone Standards (LiPS) Forum announced Monday the publication of its first specifications aimed at fostering interoperability across the Linux-based mobile phone market The first installment of LiPS Release 1.0 includes a reference model, address book and voice call enabler, as well as user interface services such as widget sets, navigati...
Adobe Systems has released the beta version of its new runtime software, Adobe Integrated Runtime (AIR) -- formerly called "Apollo." The software allows Web-native applications to run just like desktop programs The new tool and Adobe's next version of its Flex development environment -- called "Moxie" and also released in beta on Monday -- further ...
IBM will acquire Sweden-based Telelogic in a US$745 million cash deal, one that gives IBM access to a leading provider of application lifecycle management products Big Blue will fold Telelogic into its Rational unit -- created in the wake of an earlier acquisition -- where companies will have access to a wider menu of products aimed at making it ea...
Qwest Communications Chairman and CEO Richard C. Notebaert plans to retire from both positions as soon as a successor can be found, the telecommunications carrier said Monday Qwest will commence a search for a replacement immediately, saying that it "plans no changes in strategy or operations" as a result of Notebaert's departure. The company did n...
Fulfilling its May promise to provide more details in its "Security Bulletin Advance Notification," Microsoft unveiled the new format in an advance alert issued last week. The upcoming "Patch Tuesday" on June 12 will include six security bulletins for Internet Explorer, Outlook Express, Windows, Vista's Windows Mail and Visio, according to the release...
In the last a few years, the Internet has turned commerce on its head. Suddenly, once sound retail practices, like the mass-merchandising of a handful of popular products (think Cabbage Patch Kids, Tickle Me Elmos, Nintendos or Air Jordans), no longer guarantee a big financial payoff in today's retail environment The marketplace has become so segme...
IBM is contributing a processing engine to the open source and public health communities that will make it easier to track the transmission of diseases around the world The software, Spatio-Temporal Epidemiological Modeler (STEM), is available for use through the Eclipse Open Healthcare Framework Project, which is hosted at the Eclipse Foundation....
Last week, I was on the road at Microsoft's TechEd conference and had a chance to chat with a number of my peers, some Microsoft customers, and a large number of Microsoft executives. Things are changing rapidly at that company: The Windows group is largely new, Bill Gates is mostly gone, and the company's strategy is increasingly driven by folks who seem to understand open source...
It may be against the law for U.S. consumers to import prescription drugs into the United States, but that isn't stopping the growth in rogue Internet pharmacies In fact, the number of such sites is skyrocketing: The National Center on Addiction and Substance Abuse (CASA) at Columbia University found a total of 581 Web sites advertising or selling ...
Researchers at Osaka University in Japan demonstrated on Friday a toddler robot designed to assist in studies of child development Called the "Child-Robot with Biomimetic Body," or CB2, the robot is designed to mimic a real, human child between one and three years old. It stands just over 4 feet tall, weighs 73 pounds, and crawls, changes its facia...
The hedge funds that earlier this week called for online broker TD Ameritrade to find a merger partner renewed their call for the strategic move, saying the company is ignoring a "massive value creation opportunity." TD Ameritrade had responded to an earlier call to seek a merger partner by saying it had explored strategic combinations in the past ...
Google on Friday unveiled Google Calendar Gallery, a platform that allows one-click importing to Google Calendars of event and listing content found on other Web sites Google has always envisioned Google Calendar to be capable of easing the hassle normally associated with calendar management, the company said. In announcing Google Calendar Gallery,...
Power cords and chargers may rule the technological world today, but their days could be numbered, thanks to a breakthrough at the Massachusetts Institute of Technology It's called "WiTricity," and it's essentially the transfer of power through the air, without wires. It was demonstrated by a team of researchers from MIT's Department of Physics, De...
Mobile phone technology maker Qualcomm plans to ask the White House to step into a trade and patent dispute with rival Broadcom, hoping the Bush administration will overturn a trade ruling that could ban new models of third-general mobile phones containing the company's technology from being sold in the U.S The International Trade Commission (ITC) ...
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