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Last year, SAP spin-off company Tealeaf introduced software that allows call center agents and other customer service representatives to view what customers see through their Web browsers through an application called "cxReveal." Now, the company has announced an upgrade to that software that integrates that package with any Web-based CRM (customer relations management) software...
More than 12 million small and medium-sized businesses (SMBs) operate in the U.S., and unlike larger enterprises, few of them have the cash to pay a marketing firm to launch an online advertising campaign. In world where the Internet has become perhaps the most powerful tool that companies can use to attract customers, what's an SMB to do? Do it th...
People who use popular file-sharing software at home, in school and in the workplace to download music and videos are likely to expose their own personal and corporate data stored on their computers' hard drives The ability of P2P (peer-to-peer) software to hunt for and grab personal and corporate information is now raising concerns by government a...
Sprint Nextel announced Wednesday that it is acquiring Minnesota-based affiliate Northern PCS for US$312.5 million The deal includes the assumption of Northern PCS's debt, and should close in the third quarter, subject to regulatory approvals, the Reston, Va.-based company said....
Microsoft has released its latest batch of fixes in this month's Patch Tuesday announcement, employing a new format that makes it easier for IT administers to single out areas of risk, according to Amol Sarwate, research manager of the vulnerability research lab at Qualys The new format doesn't give users a total count of vulnerabilities, however.
Blockbuster is offering lower-price plans for its Web rental service to steal business from online video rental star Netflix The Dallas-based Blockbuster is cutting prices $1 a month for customers ordering movies online just a month after the company's CEO suggested raising prices....
The European Union's Justice and Home Affairs Commissioner, Franco Frattini, gave a thumbs-up to Google's offer to cut the time it keeps identifiable search user data down from 24 months to 18 months. Frattini's comments came Wednesday during a news conference in Luxembourg "I think it is indeed a good step," Frattini said. "I have appreciated the ...
Intel and Google led a number of other technology and environmental organizations Tuesday in announcing the Climate Savers Computing Initiative, which is dedicated to slashing the power consumption of technology The goal of the initiative, which currently includes Dell, EDS, the Environmental Protection Agency (EPA), HP, IBM, Lenovo, Microsoft, Pac...
Shareholders upset about Yahoo's lagging performance -- compared with Google's market dominance -- forced CEO Terry Semel to defend the company's market strategy, even as he and other company-backed officers were re-elected to the portal's board of directors Yahoo shareholders defeated a proposal to change the way executive pay is determined, but a...
ATG has updated its e-commerce platform to include automated affinity selling for retailers and other e-commerce providers. It is the biggest update the vendor has made since it rolled out its v. 6.4 platform last summer, spokesperson Tucker Walsh told CRM Buyer This release enhances the company's adaptive scenario engine by automating personalizat...
Bringing services-oriented architectures (SOAs) to life is a lot like delivering a baby -- it requires a copious nurturing, understanding, labor and ultimately ... pushing. So far, the job openings for SOA midwives outstrip the available pool of talent These are great jobs: transforming companies and industries, working at the highest levels of bus...
A bane of shutterbugs everywhere is the question of what to do with their photos after shooting them In the days when film was king, it wasn't unusual to find closets with shoeboxes stuffed with prints or boxes of slides....
In today's competitive marketplace, securing online market share and mindshare are paramount to any business. Online market share is becoming increasingly important, with more and more consumers using the Internet. In January, 747 million people worldwide -- ages 15 and over -- used the Internet, a 10 percent increase from January 2006, according to comScore Networks...
Just a few years ago, picking broadband services and a pay television provider consisted of going with dial-up or DSL to access the Internet, and cable or satellite to get TV access. Consumers trying to make that decision today, however, have multiple options for a whole host of broadband, telecommunication and pay TV services Part 1 of this two-pa...
Another day, another charge that Microsoft has violated its consent decree -- or so it must seem to the software titan, which has been battling such accusations ever since the mega antitrust case against it ended in 2002 In the latest controversy, though, the company lodging the complaint is none other than Google, an adversary almost equal to the ...
YouTube is planning to test new technology that will help it identify copyrighted video content that has been uploaded onto the site illegally, according to press accounts In tests with Time Warner and the Walt Disney Co., the video-sharing site reportedly plans to assess software developed by engineers at its parent company, Google, to flag illega...
Electronics maker Toshiba lowered its sales target for high-definition DVD players and recorders based on slumping sales figures in the United States The Tokyo-based company now expects to sell 1 million of its optical disc players in the country by the end of this year, down 44 percent from its previous estimate of 1.8 million unit sales....
The Bluetooth Special Interest Group (SIG), an 8,000-member trade association, announced Tuesday it will make Wibree, a low-power, short-range wireless technology developed by Nokia, the foundation for a new form of Bluetooth. Wibree could be used to connect devices like heart monitors and watches, according to Nokia "The development work for Wibre...
Chipmaker Texas Instruments narrowed its second-quarter fiscal outlook late Monday, reducing the high end of its forecast range on weaker demand for wireless networking gear and calculators sold to the education market Texas Instruments -- a bellwether of sorts because it is the world's largest maker of chips for wireless devices -- said second-qua...
Under pressure from the European Union's Data Protection Working Party, search giant Google said it will "anonymize" its search server logs after 18 months. However, Google also stressed it will never alter the data sooner than 18 months after its creation and will comply with laws that could require it to retain the information for up to two years...
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