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Shopping for groceries might not be top of mind for many rail commuters -- at least, not until they see one of Peapod's virtual supermarkets in a train station Peapod, which has long been at the forefront of online grocery sales, has pushed its virtual offerings into the real world, and its strategy appeals to people who otherwise might not have c...
This story was originally published on March 1, 2013, and is brought to you today as part of our Best of ECT News series When Richard Rygg, the cofounder of HipGeo, sailed with his family last year through the islands of French Polynesia, he used his company's app to document the experience. The result is a multimedia blog complete with a GPS track...
To get rid of the clutter of meal ideas, recipes and grocery lists stuck on his family's refrigerator, Henrik Nielson decided to create an app that could serve the same purpose -- and do it much better. ...
This story was originally published on April 5, 2013, and is brought to you today as part of our Best of ECT News series When Dr. Martens customers from around the world search for its site, it's possible they'll end up on one designed specifically for their country....
As parents of children with peanut sensitivities well know, awareness of what's in their kids' food is of paramount importance ...
Like many sailors, Tom Dougherty likes to grill a juicy steak on his boat. And he has found that infrared technology sears his steaks to perfection, even on a small, sailboat-sized grill ...
One day, gardener Robert Mainville saw a show about hydroponics on PBS, and it fascinated him. Soon he had set up a hydroponic garden in his own yard -- forsaking his old soil plots -- and within months was harvesting tomatoes, cabbage, kale, and turnips ...
When Catherine Kasper Place in Fort Wayne, Ind., needed to help refugees plan garden plots for themselves and for the organization's community suppored agriculture, it turned to GrowVeg.com's Garden Planner and its affiliated iPad app, Garden Plan Pro ...
When Leslie Sturgeon wanted to identify some brown spots on cucumber leaves in her greenhouse, she pulled out her phone and consulted the app she herself developed, iVeggieGarden. Before long, she'd identified the culprit -- angular leaf spot -- and could begin treating it....
When Dr. Martens customers from around the world search for its site, it's possible they'll end up on one designed specifically for their country "They have specific sites for specific countries," explained Gil Levy, managing partner with ECommerce Partners, to the E-Commerce Times. "That's the best thing to do. All the customer service and everyth...
When overseas customers order smartphone and tablet repair parts and accessories from RepairsUniverse.com, they must know the laws and regulations in their individual countries regarding international shipments. "When ordering from RepairsUniverse.com, the customer is responsible for ensuring the parts can be lawfully imported to the destination c...
Shoe shoppers from Antigua to the United Kingdom, when visiting the Jildor Shoes website, can click a link for the "International Website" on the homepage and enter their country and currency. Immediately, the prices, shipping costs, duty fees and taxes for every pair of boots, pumps, and slippers on the site adjust automatically. From the sales p...
When Brooklyn-based PruneDanish.com sends shipments of its electronics, accessories, and home and garden products to customers overseas, it uses Swedish stamps. As odd as that might seem, it makes sense for the e-commerce company PruneDanish.com uses the services of Direct Link, a U.S. subsidiary of Sweden Post. By using Swedish stamps in its shipp...
When Richard Rygg, the cofounder of HipGeo, sailed with his family last year through the islands of French Polynesia, he used his company's app to document the experience. The result is a multimedia blog complete with a GPS track of his adventure, and a collection of dozens of geo-tagged photos of sunsets, beaches and bays. ...
This story was originally published on Dec. 10, 2012, and is brought to you today as part of our Best of ECT News series. When Double Cola wanted to encourage its customers to keep coming back for more of its vintage fizzy drink, it started a rewards program. Using tried-and-true loyalty methods, the company offered customers the opportunity to tu...
Daniel Collins, an avid sailor and sailing instructor, has traveled solo across the Gulf of Mexico and up the Eastern Seaboard of the U.S. to Nova Scotia, using only his iPhone and iPad for navigation. He's part of a new breed of boaters who use tablets and smartphones in addition to -- and sometimes in lieu of -- traditional onboard electronic na...
In the midst of an emergency while on a Grand Canyon rafting and rock-climbing trip last fall, Kevin Camp discovered first-hand the life-saving capabilities of satellite communicators When a member of his party fell off a rock and sustained serious injuries, Camp used a DeLorme inReach to contact rescue personnel, coordinate a helicopter landing, a...
Customers expect call centers to know everything about them -- their order history, what they've posted about the brand on Facebook, and how long they've bought from the company. Increasingly, companies are beginning to keep up with that expectation, and the more they do, the better customer service they can provide "A real-time 360-degree view of ...
It's a universal reality: Customers dislike waiting on hold. Now call-backs and virtual queuing are changing all that "Our basic mission is to improve the call center experience," Shai Berger, CEO and cofounder of Fonolo, told CRM Buyer. "The heart of what we do is replacing hold time with a call-back."
Call centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility Everything from customer data to telephony software is making its way to the cloud, revolutionizing the way call centers manage their operations....
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