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SugarCRM, a provider of open source CRM, has added multichannel marketing and business analytics functionality to its Sugar Open Source, Sugar Professional and Sugar Enterprise product lines This development is welcome news to those companies that are investigating open source as a viable alternative to packaged and on-demand CRM systems -- a group...
Adobe Systems is moving to have its Portable Document Format (PDF) Version 1.7 specification certified by the International Organization for Standardization (ISO) global standards-setting body In the first step in what typically is a time consuming process, Adobe will release the PDF specs to the AIIM (Association for Information and Image Manageme...
Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support The rollout, Autonomy's major release during the next three quarters, a...
IBM has donated code to Eclipse's Higgins Trust Framework Project that it could potentially develop into a tool that allow users to hide or make anonymous their personal information as they conduct business on the Web Although a product release is about a year or more away, its potential is intriguing, especially as there are no other comparable pr...
In almost every industry, new entrants are constantly facing an uphill climb to take market share away from established players. Companies entering the Software-as-a-Service (SaaS) space can count on having additional challenges, according to a new report by Tier1 Research Right now, there are more than 150 on-demand CRM providers, Tier1 discovered...
20th Century Fox has served YouTube and another video-sharing site, LiveDigital, with subpoenas to hand over information about the user who uploaded episodes of the hit TV series "24" before they aired this month. The user also uploaded recent episodes of "The Simpsons." It is not known how YouTube will handle the request. Last year, the firm compl...
Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday Providing telcos with support for new convergence technology and services is chief among the new capabilities in the application....
2006 was a quiet year for buyers and sellers of enterprise applications as Part 1 of this series explains. There were no startling leaps of new functionality; no dramatic bids for competing vendors; and no large plunge in revenues thus prompting vendors to give way at the negotiating table The year wasn't as quiet for small and medium-sized buyers ...
During the last quarter of 2006, Cingular Wireless' profits jumped fourfold and Sun Microsystems registered a profit for the first time in more than a year; however, Seagate Technology's (NYSE: STX) earnings dropped by about 50 percent Nevertheless, as many major tech companies report their earnings this week, the results do not provide much guidan...
A year and a half after its first foray into the on-demand space, Kana has introduced the third leg of its Software-as-a-Service (SaaS) CRM suite -- a self-service application. This release is available as a stand-alone product or as part of an integrated suite of previously released SaaS applications that have been based on Kana's on-premise product portfolio, including Kana Response and Kana Response Live in 2005...
Two main representatives of the Linux community -- Open Source Development Labs (OSDL) and Free Standards Group (FSG) -- have merged to form the Linux Foundation. The group is supported by several major firms, including Fujitsu, Hewlett-Packard, Hitachi, IBM, Intel, NEC, Novell and Oracle, which serve as founding platinum members OSDL and FSG first...
AT&T is offering customers that subscribe to both its wireless and fixed-wire services free calling between the two Called "AT&T Unity," the service appears to be the first bundled product that combines both landline and wireless services. For that reason alone, it is a noteworthy move in what has turned out to be a battle for survival between phon...
AT&T is offering customers that subscribe to both its wireless and fixed-wire services free calling between the two Called "AT&T Unity," the service appears to be the first bundled product that combines both landline and wireless services. For that reason alone, it is a noteworthy move in what has turned out to be a battle for survival between phon...
AT&T is offering customers that subscribe to both its wireless and fixed-wire services free calling between the two Called "AT&T Unity," the service appears to be the first bundled product that combines both landline and wireless services. For that reason alone, it is a noteworthy move in what has turned out to be a battle for survival between phon...
Oracle on Tuesday upgraded its self-service offering with the release of Siebel Communications Billing Manager 5.1.1 and Siebel Communications Billing Analytics 5.1.1 -- applications built on Siebel's acquisition of eDocs in 2005 New changes to the systems will give users increased online access to billing data and improved reporting capabilities, ...
In a nutshell, here's a look back at the CRM industry's last few years: ...
The good news, according to a new recording industry report, is that record labels around the world registered US$2 billion in digital sales last year -- either through music online or mobile phones -- nearly doubling the market in the previous year The bad news is that these sales have not totally compensated the industry for its lost audio CD rev...
SAP has introduced the next version of its mid marketing application, All-in-One. In this version, mySAP ERP 2005 has been used as the platform allowing for better implementation and integration of the CRM and SOA tools, Doug Merritt, executive vice president and general manager for suite optimization, told CRM Buyer Other enhancements include a ne...
A Northern California man was badly burned when his cell phone spontaneously combusted He was sleeping with the phone in his front pants pocket when it exploded and caused his clothes to ignite, according to reports, and he awoke in flames. He reportedly has second- and third-degree burns on at least half of his body....
For better or worse, 2006 is going to be remembered as the year the U.S. court system should have set up a special turnstile for patent cases; litigation in this usually less-than-sexy body of law seemed to continually challenge once-established points of law The result? Major case law was established -- not once, but several times -- that has caus...
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