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Last year, when Wikipedia founder Jimmy Wales announced plans to launch a new search engine in the first half of 2007, everyday users of this now ubiquitous tool wondered what Wales could do that Google couldn't However, the search engine community knew better. Google may be an official verb in the dictionary, but the conventional wisdom is that th...
Avaya is moving further into the communications collaboration space with its latest tool, Communications Enabled Business Processes (CEBP) The software-and-service combo offering embeds Avaya Intelligent Communications products into a business process -- such as a production line's crisis communications and decision-making process -- in order to au...
Research In Motion (RIM) will take a US$250 million charge to reduce previously reported GAAP (generally accepted accounting principles) earnings going back to 2004 to account for backdated stock options The Canadian wireless device maker is reshuffling management as a result of the restatement, with co-CEO Jim Balsillie stepping down from his role...
Without a doubt, adoption and use of radio frequency identification (RFID) accelerated dramatically when Wal-Mart and the Department of Defense gave their respective suppliers marching orders to implement the technology However, suppliers for the most part were not happy with the additional costs and resources that had to be diverted into these pro...
When Oracle announced it had agreed to buy the established business intelligence vendor Hyperion for US$3.3 billion, executives did not waste time explaining one of its motives "Hyperion is the latest move in our strategy to expand Oracle's offerings to SAP customers," Oracle President Charles Phillips stated. "Thousands of SAP customers rely on Hy...
Etelos, a provider of open source hosted Web 2.0 applications, has released a beta version of a CRM tool designed to work with Google Apps, a commercial suite of office applications Google introduced last week. The Etelos product is integrated into Google's platform The application, called "CRMforGoogle," includes features to customize modules, aut...
Oracle has agreed to buy business intelligence (BI) heavyweight Hyperion Solutions for US$3.3 billion in cash. The move follows SAP's acquisition of BI vendor Pilot Software last month, illustrating the trend among enterprise resource planning (ERP) providers to enhance their operational backbone products with performance management, a subsector in the business intelligence space...
As it does every year,Beagle Research has investigated emerging technologies and developments in the CRM space, singling out for accolades a handful of leading companies in its report -- aptly named CRM WizKids This year, the report highlights eight winners: Cast Iron Systems, Centive, Echopass, Market2Lead, Pragmatech, Sapias, Electronic Arts' cus...
Small businesses have typically shied away from complex software deployments. CRM, for instance, still has a low penetration rate in this end of the market despite the number of offerings from such firms as Microsoft, Salesforce.com, FrontRange, Sage and others These firms' evangelization efforts have made little headway among small businesses, acc...
As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies This theory was reinforced by a federal court jury decision, which ordered Microsoft to pay US$1.52 billion to Alcatel-Lucent for infringing on t...
As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies This theory was reinforced by a federal court jury decision, which ordered Microsoft to pay US$1.52 billion to Alcatel-Lucent for infringing on t...
As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies This theory was reinforced by a federal court jury decision, which ordered Microsoft to pay US$1.52 billion to Alcatel-Lucent for infringing on t...
AOL is extending the time period in which Swedish online marketer TradeDoubler can consider its acquisition offer. AOL, a unit of Time Warner, in January offered to buy the firm for US$900 million in cash with an acceptance offer to expire Feb. 19. The new deadline is March 14 Fund manager Alecta, TradeDoubler's largest shareholder, has vetoed the ...
Last year, when Wikipedia founder Jimmy Wales announced plans to launch a new search engine in the first half of 2007, everyday users of this now ubiquitous tool wondered what Wales could do that Google couldn't. However, the search engine community knew better Of course, Google reset the benchmark for search several years ago, which led to Merriam...
A federal jury has ordered Microsoft to pay US$1.52 billion to Alcatel-Lucent for infringing on two patents that convert audio into the digital MP3 file format One of the largest patent awards on record, Microsoft has said the ruling could also impact companies that have licensed this technology, including Apple, Nokia and Sony. Alcatel-Lucent had ...
SAP has acquired business intelligence (BI) vendor Pilot Software for an undisclosed sum The newly acquired functionality will sit on top of the NetWeaver platform, thus allowing SAP customers to integrate their applications into it, Sanjay Poonen, senior vice president and general manager of analytics for SAP, told CRM Buyer....
Google Apps, first launched as a free service in August 2006, is now a commercial product available to users for US$50 per user account per year It debuts with Procter & Gamble Global Business Services as a marquee account -- not that Google needed one. Since its initial launch in August, more than 100,000 small businesses and hundreds of universit...
Genesys has introduced a major upgrade to its contact center product line, the Genesys 7.5 Customer Interaction Management Platform, and also released VoiceGenie 7.1, which offers built-in support for video contact centers The contact center application builds upon several earlier developments Genesys made in Open IP and SIP (Session Initiation Pro...
The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries Called Microsoft v. AT&T, the software industry is aligning behind Microsoft in this battle, given the far-ranging ramificati...
The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries Called Microsoft v. AT&T, the software industry is aligning behind Microsoft in this battle, given the far-ranging ramificati...
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