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EXPERT ADVICE

The Red Queen of E-Commerce

The Red Queen in Lewis Carroll's Through the Looking-Glass lives in a very curious world where, as she explains to Alice, "It takes all the running you can do, to keep in the same place." I think that sentence sums up the world of e-commerce with uncanny accuracy: No matter how hard we work to knock items off the priority list, there are always new ones popping right up to take their place.

Your Reputation Online, Part 1: How Damage Is Done

Our reputation is one of our most valuable possessions, determining in large part where we work, how much money we make, whom we date or marry, and many other aspects of our lives The Internet, however, has made protecting, maintaining and defending our reputations difficult. Photos from college parties, blog posts by ex-boyfriends or disgruntled e...

HEALTH AND MEDICINE

HealthMap Crawls the Web to Track Disease Outbreaks

A new health-mapping system crawls the Web's disparate news sources and aggregates the information it finds there into a unified view of the world's health HealthMap, which was launched by a team of researchers from Children's Hospital Boston and Harvard Medical School, provides a comprehensive view of the current global state of infectious disease...

Getty Images to Pay Amateur Photogs for Flickr's Slickest Pix

Yahoo-owned Flickr and Getty Images have inked a deal that could help photographers with pictures posted on the photo sharing site hook their work up with the largest media licensing company in the world. The effort, dubbed "The Flickr Collection on Getty Images" is the culmination of a longterm desire to create a way for consumers in the digital...

Patched Flaw Could Have Broken Internet Backbone

This week, system administrators across the globe are rushing to fix an Internet-wide security flaw. The issue, discovered in the domain name system (DNS), would allow a hacker to gain access to domain name records and redirect traffic to an alternate location. That would mean trying to access something like your bank's Web site could take you instead to a malicious page designed to steal your information...

Google Invites Avatar Banter in Lively Chat Rooms

If you already thought it was a Google world and we're all just living in it -- well, now you can with the introduction of Lively, Google's free 3-D virtual world application that brings game-like qualities to the concept of Internet chat "The Lively team wants to help people experience another dimension of the Web," Niniane Wang, a Google engineer...

SPACE

Summer Light Show Kicks Off With Jupiter at Its Brightest

The fireworks may be finished, but some elaborate light shows still await you in the July sky. Jupiter reaches what's called "opposition" -- meaning it and the sun are on opposite sides of the Earth -- on Wednesday night. Put simply, it'll be the biggest and brightest thing in the sky all night long. Then, a day later, Saturn and Mars will put on a spectacle of their own...

EXPERT ADVICE

Online Businesses: Recession-Proof or Just Lucky?

The entire United States is debating whether the country is in the midst of an economic slowdown. Some of the signs are fairly explicit: steadily rising gas prices and their cascading effects on the average consumer, unemployment rate bumps and the continued fallout from the housing market bubble Independent of which side of the debate you fall, th...

INSIGHTS

Is Simplicity Enough?

Ease of use and software simplicity have been mainstay messages in CRM for many years. I have watched as this messaging has alternated with financial benefits for a long time, and I am not sure if it's random alternation or if there might be economic undertones, but it seems like we're trading themes at the moment Over the last couple of weeks, I h...

SUCCESS STORY

Data Brawn Meets Interface Brains

The larger the business or government agency is, the bigger the volume of data it deals with. That translates into massive efforts to manage that data to meet ever-increasing compliance regulations for adequately maintaining electronic records. Any software company that can figure out how to manage this process better than its competition can become king of the vendor hill...

Microsoft Climbs Higher Into the Cloud

Microsoft is offering some of its most popular acquisitions via cloud computing with the rollout of Microsoft Online Services. Like many vendors adopting this delivery mode, Microsoft is seeking to exploit companies' eagerness to downsize their internal IT and computing infrastructures to the greatest extent possible. The applications Microsoft is...

CRM BLOG SAFARI

Sizing Up the Cloud

In May, Merrill Lynch predicted that the cloud computing market could reach US$160 billion by 2011. By any measure, in any industry, that's a huge number -- it's astronomical for one that can only be described as "nascent." To be sure, the potential for cloud computing is immense. Still, Merrill Lynch may have jumped the gun with its attempt to siz...

ActiveX Bug Exposes Microsoft Access' Soft Underbelly

Microsoft issued a warning Monday about targeted attacks attempting to exploit a bug in the ActiveX control for the Snapshot Viewer in its Access database management application. The ActiveX control for the Snapshot Viewer for Microsoft Access enables users to view a snapshot of an Access report without having the standard or run-time versions of ...

EA Heats Up Scrabulous Scrap With Sanctioned Scrabble

Electronic Arts (EA) and Hasbro have announced the release of a legit version of Scrabble for Facebook. The iconic word game will launch in mid-July for Facebook users in the U.S. and Canada. A version can currently be played through the gaming site Pogo.com The release sets up a showdown between the Hasbro-sanctioned Scrabble and the unauthorized ...

Google Toughens Gmail Security With Remote Logout

If you use Google's Gmail and like to access your account from several locations -- work, office, your smartphone, Internet cafes, etc. -- you can now remotely check the status of that account from all your log-in locations. Google announced a new remote signout and monitoring feature designed to enhance security for those who use several computers or connected devices in the course of a day...

Shrek's Law, 3-D Plans Drive DreamWorks Into Intel's Arms

DreamWorks Animation is teaming up with Intel to build a new kind of 3-D moviemaking technology. The two companies have formed a strategic alliance in which Intel will provide both hardware and software for the Hollywood giant. The move marks the end of DreamWorks' three-year deal with AMD and will result in all new systems for the studio's computers. Financial terms are not being disclosed...

EXPERT ADVICE

5 Ways to Build an Indestructible Customer Data Fortress

On June 30, data security standards set by the Payment Card Industry (PCI) became mandatory for organizations that handle online credit card payments. This is a significant milestone in the ongoing push to strengthen online security as these important standards have moved from recommendations to hard and fast mandates. This new era of Web security...

EXPERT ADVICE

Social Networks at Work: If You Can't Beat 'Em, Join 'Em

We live in interesting times. According to Gartner Research VP Robert Anderson, if all the people on the MySpace virtual community banded together, they'd form the eighth largest country in the world. Never before in history could people create such large communities and communicate so readily as they can today, thanks to the social networking environment. New Web 2.0 technologies are changing the course of history and are certainly changing the way we work and play...

The Big Squeeze: Pioneer Crams 400 GB Onto Single Blu-ray Disc

Pioneer unveiled a new optical disc Monday that could theoretically hold the entire contents of the average consumer's hard drive plus some -- if it were rewritable The Japanese electronics manufacturer has created the world's first 16-layer disc that squeezes 25GB on each level. The disc, however, is read-only, meaning the information on it cannot...

Next-Gen Prius: What Will a Little Sunshine Get You?

Automaker Toyota will include solar panels on some of its new cars, according to reports in Japan's Nikkei newspaper. Toyota will add the energy-catching panels to the roof of its hybrid Prius as soon as Spring 2009 The panels would reportedly be used to power the Prius' electronics -- specifically the air conditioning system, which would need two ...

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