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INSIGHTS

Fall Ramp-Up

Technology's fall selling season is gearing up for year-end as it always does, coronavirus or not, and the CRM industry follows suit with some mods. The majors like Salesforce and Oracle, as well as fast followers like Zoho, are in hot pursuit of what's new -- and they're betting new in this context means a process orientation, not simply deliveri...

TikTok Enlists Oracle to Evade Trump's Executive Order

A proposal to avoid the banning of the popular social media app TikTok was submitted to the U.S. Treasury Department over the weekend The plan submitted by ByteDance, which owns TikTok, calls for the company to enlist Oracle as a "trusted technology provider" in order to address national security concerns raised about the video-sharing software by ...

A Unique Moment in Time for E-Commerce

E-commerce is experiencing rapid growth with no sign of slowing down. Retailers and brands are finding that the new normal in retail and e-tail marketing is much like trying to hit a moving target. They have to take a refined aim and build in some lead time This marketing strategy requires businesses to adjust their digital infrastructure and tacti...

OPINION

Microsoft Surface Duo: Rethinking the Smartphone

I've been using the Microsoft Surface Duo for over a week now, and it is my new favorite smartphone Optimized more for business than for consumer use, it isn't for everyone. But for the way I use my smartphone, it is a better device for me. Let me walk you through why, and we'll close with my product of the week -- the new Nvidia RTX 30 card that m...

GOVERNMENT IT REPORT

US E-Commerce Companies in the Dark on European Privacy Rules

The U.S. Commerce Department is attempting to negotiate an agreement that would help thousands of U.S. companies comply with policies designed to protect the personal privacy of European citizens. The department, and the European Commission, an arm of the European Union (EU), have initiated discussions to resolve privacy issues raised by the EU, according to an August 10 joint statement...

How to Tailor an Optimal Q4 Retail Strategy

The Q4 shopping season, stretching from October until the New Year, has long been the most crucial and lucrative time of the year for retailers worldwide. This was never more true than in 2019, which found itself flaunting the distinction of being the first-ever trillion-dollar holiday shopping season This year, with all of the uncertainty surround...

The Perils of IT Security Hubris

Corporate cybersecurity has been increasingly compromised since businesses and organizations began implementing work-from-home (WFH) policies in March as the pandemic continued its spread. Malwarebytes in June set out to measure the how corporate IT leaders reacted to the pandemic; and what strategies are planned as they look forward. The antimalw...

Tech's Role in the Future of Restaurants

Restaurants have been drastically and, in some cases, permanently changed in recent months. Many of the establishments that have survived the initial round of the pandemic have moved to take-out, delivery, or curbside-pickup models. Others have significantly altered their dining experience, ordering and payment processes. While these changes in th...

Google's New Phone App Feature ID's Legit Business Calls

Google on Tuesday took a step toward controlling spam voice calls on Android devices with a new addition to its phone app The "Verified Calls" feature will display a caller's name, logo, reason for calling and a verification symbol indicating a business has been verified by Google....

EXCLUSIVE INTERVIEW

SugarCRM Adds AI to Sweeten the Customer Experience Pot

SugarCRM last month announced its acquisition of Node Inc., an artificial intelligence (AI) platform that leverages customer relationship management data and vast external sources. This marks the fourth acquisition by SugarCRM since the company's investment by Menlo Park-based Accel-KKR in August 2018 The three previous acquisitions of Collabspot, ...

How Customer Conversations Can Create Personalization in E-Commerce

Ask anyone in the e-commerce space, and they'll tell you that it's a numbers game. The numbers we rely on every day offer insights into every aspect of our competitive industry, from the click-through success of advertising campaigns to the conversion rates of specifically placed "Buy Now" buttons Yet, in this world of quantitative analytics, we're...

LINUX PICKS AND PANS

New MakuluLinux Distro Puts a 'Shift' in Your Computing Routine

Jacque Montague Raymer, developer and creator of the MakuluLinux family of distributions, on August 24 released a new distro that is inspired by a project he shelved several years ago MakuluLinux Shift is a well-designed Linux distro that blends several mainstream design concepts with performance features not found elsewhere. One of Shift's unique ...

OPINION

Applying AI to Bring a 'Better You' to Video Meetings

Last week had presentations from three of the significant processor companies, each planning to revolutionize the PC market. This revolution was an immense change from just a couple of years ago when everyone and their brother seemed to think that PCs were dead One of the few positive impacts of this pandemic is that PCs have nearly sold out everyw...

Consumers Buying In to Digital Wallets

Fueled by the ongoing pandemic, consumers are now more rapidly embracing the use of digital wallets and are buying digital gift cards for personal use Branded payments provider Blackhawk Network released its 2020 Multinational Branded Pay report in July. The findings reveal a large upswing in digital wallet adoption among surveyed shoppers in eight...

Reported Data Breaches Decline in H1 2020

Data breaches were rampant in 2019, occurring at an unprecedented pace. However, the first half of this year has seen a reduction in the number of reported events. Reported being the operative word In the first six months of 2019, more than four billion records were exposed in 3,800 publicly disclosed breaches, according to cybersecurity firm Norto...

OPINION

Linux: 29 Years and Counting as a Powerhouse OS

When Linux was born on Aug. 25, 1991, it was little more than a hobby for then-21-year-old Linus Torvalds. Today the Linux community is estimated to be more than 86 million users strong Awareness of Linux in the enterprise was nonexistent 29 years ago. Since then, Linux has become the backbone of many large and small enterprises. It's installed in ...

Most Tech and Finance Firms Delaying Office Returns Into 2021

Tech and finance professionals are joining the ranks of workers in other industries by delaying their return to in-person office work until as late as the third quarter of next year. Workers are balking at returning to their physical offices while fears of a resurgence of the virus are prevalent Meanwhile, major U.S. employers have postponed return...

EXPERT ADVICE

Amazon Vendors: Look at Direct Fulfillment Right Now

In the last quarter of 2019, Amazon generated a revenue of US$87.4 billion, showing a 21 percent increase from the same quarter last year. With the pandemic giving online shopping a further boost, there are now reasons to believe that the e-commerce giant will see a record holiday season this year However, the way this surge will be handled is a co...

FAA Clears Amazon for Drone Delivery

Amazon has cleared a key government hurdle in its flight path to deliver packages by airborne drones The company revealed Monday that the U.S. Federal Aviation Administration granted the online retail giant a Part 135 certificate, which allows Amazon Prime Air to operate as an air carrier. The move lets Amazon make commercial deliveries under a tri...

EXPERT ADVICE

Open Source Best Practices for Corporate IT

Open source as a phenomenon has been around for quite a few years, tracing its roots to Tim O'Reilly who is often credited with popularizing the term and the concept back in 1998 by introducing it at one of his eponymous conferences Since its early inception open source has been embraced by technologists the world over, despite some major software ...

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