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EXPERT ADVICE

CSO: One Tough Job

Ever heard of Themistocles? In case you haven't, it's a tragic story. Themistocles was an Athenian statesman and general who lived around 500 B.C. He was one of the leading political minds of his time, and perhaps one of the most brilliant military strategists of his -- or any -- time as well. As a direct result of his actions, Athens became th...

Metrics Mavens: Vista Gets Dumped From One-Third of New Enterprise PCs

An independent software development company claims to have statistics showing that one out of three new enterprise PCs purchased are running Windows XP, not Windows Vista. The numbers from Devil Mountain Software, based on a study of more than 3,000 machines, found that enterprises are purchasing new machines with Vista pre-installed and downgrading them to Windows XP...

Google Goes Grassroots in FCC Lobbying Push

Call it a digital land rush -- a stampede along the broadcast spectrum, the invisible areas of the air where TV signals, phone calls, wireless Web access and emergency alert frequencies roam. Google has its sights on some potentially lucrative tracts of the spectrum, so it's asking YouTube users to help sway the Federal Communications Commission On...

Google Tries Milking Mobile YouTube for Ad Money

Search engine giant Google has begun testing video ads on its mobile version of YouTube in the U.S. and Japan The move is an attempt by the Mountain View, Calif.-based search engine to monetize YouTube's video ad potential. Google bought YouTube for US$1.65 billion in October 2006....

Google Gives Android Devs a Kit to Tinker With

Google is finally seeing the light at the end of the tunnel with its long-awaited and much-hyped Android phone platform. This week has seen two significant developments: the first Android-powered device officially being approved by the FCC, and the beta version of the Android software development kit being released by Google Both moves mark the end...

Ubuntu Sponsor Canonical Falls In With Linux Foundation Crowd

Canonical, the commercial sponsor of the Ubuntu Linux distribution, is now a member of the Linux Foundation (LF). The foundation, a nonprofit organization supporting the accelerated growth of Linux, announced Canonical's membership on Tuesday Ubuntu community members have been active participants in a variety of workgroups at LF, including the Linu...

Patent Office Casts Shadow on Dell's Claim to 'Cloud Computing'

To the surprise of few, Dell is losing its preliminary approval to trademark the phrase "cloud computing." The Patent and Trademark Office has sent the company a "non-final" refusal of its application to own the term. Dell has six months to submit counter-arguments or the PTO will abandon the application.

Search Sites Edge Out Portals in Customer Satisfaction

It's rare to see Google command anything less than a large presence in just about any given e-business study these days, and the latest annual American Customer Satisfaction Index (ASCI) from the University of Michigan is no exception: ACSI scores for e-business rose 5.5 percent to 79.3 on ACSI's 100-point scale. That jump can largely be attributed to Google's own 10 percent climb to a score of 86...

CRM BLOG SAFARI

The Customer Loyalty Myth

Do loyal customers translate into steady sales or profits? Intuitively, the answer should be yes -- and indeed, customer loyalty is a significant metric by which companies rate their performance. However, there a few problems with the concept of customer loyalty and a corporate strategy to develop it, according to Esteban Kolsky, practice leader with eVergance...

The Growing Trend Toward Shrinking Devices

It's not every day you hear scores of men arguing over whose is the smallest. But in the modern world of mobile computing, it's a conversation that's becoming increasingly common The nature of today's business environment means needing to stay connected wherever you are. From ultraslim notebooks to ultramobile PCs and smartphones, the options to ha...

TECH BLOG

If Users Are 'Integrating' TV, Web News, Why Can't Journalists?

When I covered the 2007 Consumer Electronics Show for CNN, I wasn't just peeking into the future of technology. I was getting a very personal look at how technology is changing journalism and the consumption of news For the four days I was in Las Vegas, I was a true multi-platform journalist. Not only was I providing traditional live reports for CN...

Plan B for Toshiba: The Low-Cost Road to High Definition

After losing the high-definition DVD format war to Sony's Blu-ray, Toshiba is digging in around the standard definition DVD market. The company has launched a new upscaling DVD player, the XD-E500, which promises to bring standard DVD quality closer to high-definition (HD) than ever before. The company has even launched a new Web site to help show consumers about the new player and a new upscaling technology that runs on it.

Net Radio Royalties Have Pandora Teetering on Brink

The future of Internet radio may be in jeopardy. Pandora -- one of the largest online radio services -- is on the verge of shutting down, its founders told the Washington Post. The problem? Royalty hikes put in place last year are costing the company most of its income. And it's not alone The federally mandated increase, set to take full in effect ...

Microsoft Ratchets Up Enterprise Support With High-End Service Plan

Microsoft announced its new Microsoft Services Premier Ultimate support service Monday. The new plan joins the Microsoft Services Premiere Support line of offerings with an enterprise-class support system The Premier Ultimate service bundle is aimed at enterprise customers willing to dig deep to pursue a proactive support strategy concentrated on a...

EA Strikes Softer Tone in Take-Two Buyout Talks

The dance between two of the biggest players in the video games sector continues, and it's taking on a new tone Electronic Arts and Take-Two Interactive Software held discussions over the weekend regarding EA's attempt to acquire Take-Two. EA is best known for sports titles such as the "Madden NFL" series, while Take-Two's best-known titles include...

EXPERT ADVICE

Picking Up the Pieces in the Fragmented Universe of Online Video

Online video is currently the buzz topic dominating news cycles -- technology, content, search, distribution, syndication, aggregation, advertising, widgets ... OK, I think you get it. The migration of content delivery has done just that: migrated. Consumption of online video has shifted from cable TV, to satellite and digital video recorder, and now to the Internet. Because of this, individuals are taking the term "on-demand" much more seriously. People have less time and don't want to be limited in what they are able to view. As user experiences shift from passive to more active, we are seeing the Web really prove itself as an ideal mechanism to deliver content because it is fast and can provide high-quality content.

Chapter 2 in Yahoo's Summer of Drama

Yahoo is starting its first full week with an updated board of directors and a fresh outlook for the future. Former Viacom CEO Frank Biondi Jr. and former Nextel CEO John Chapple -- both recommended by outspoken shareholder-turned-board-member Carl Icahn -- were officially appointed to leadership roles Thursday. Now, the company will try to find the path away from public battles and into success...

Customer Data and Wireless Payments: Does Convenience Trump Security?

Warning: Your personal data may be at risk. As RFID (radio frequency identification) devices work their way into consumers' everyday lives, the potential for data breaches grows rapidly. RFID technology used to be used primarily to track warehouse operations and perform inventory control through. Now, this same technology is finding its way into s...

OPINION

Technology's New Olympic Record

These were great games, and I particularly got a kick out of the initial U.S. swimming team win, which came in the face of the French team, who said they would "smash" us I couldn't help but draw a parallel from that to the Apple reaction I got from suggesting that Dell might be able to address a market need that Apple didn't on a project that I'd ...

The Olympics, Part 2: Gold-Medal Network Performance

Part 1 of this two-part series laid out the challenges faced by NBC and its partners in handling the massive amounts of video generated at the Olympic Games in Beijing. Part 2 examines how they have done Online media coverage of this year's Summer Olympic Games on MSN is shaping up to be a breakout event for Internet TV, as well as quite a big hit ...

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