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Think back to March 2020. The arrival of the pandemic disrupted your home and work lives as public and private organizations struggled to implement virtual solutions to keep work, school, and the economy going as best they could. Daily life quickly became a transition to working over video connections. Homeschooling our own children, ordering groceries online, and learning to cook became new mandates...
Do you know if your company's data is clean and well-managed? Why does that matter anyway? Without a working governance plan, you might not have a company to worry about -- data-wise....
Nobody likes having to call customer service. From wading through endless menu options to screaming "representative!" into the phone repeatedly to spending the entire afternoon on hold, there are many problems and pitfalls that frustrate customers With a little planning, customer interactions can be turned into a satisfying and pleasant experience....
Netenrich hopes to disrupt legacy security ops with an artificial intelligence-driven approach to security operations built into its Resolution Intelligence platform The security and operations analytics SaaS company on Tuesday announced a major shift in protecting data with the introduction of its new platform....
Last week was BlackBerry's annual analyst summit. Since BlackBerry's tools and QNX operating system are expected to be heavily used in the next generation of cars, this event often provides a view into the future of automobiles. That future is coming very quickly, and it promises to change most everything we currently define as an automobile, from who drives it, to how it behaves while you own it. These changes are also expected to dramatically reduce automobile ownership by individuals...
Automation is the key to future-proofing a company's customer service journey. Oracle's innovative solutions solve two inherent stumbling blocks with turn-key effectiveness One is providing effective customer service by having the ability to respond to every customer's unique issues. The other requires the agility to respond to changing customer pr...
The best thing about tech-related disciplines, to me, is that they are probably easier than any others to learn online. In fact, that's exactly how I built up the computer science foundation that supports my work. Without an internet full of resources, I wouldn't be where I am today Like many who share my path, I initially devoured every online res...
Linux provides user options for a wide variety of desktop environments, making it a much richer computing platform compared to macOS and Microsoft Windows. That benefit is on display with this month's distro releases and updates Check out a new option for integrating Windows gaming and business programs in whatever Linux variation you use. It gives...
If you do electronic marketing of any kind, you've been a captive audience to the ever-changing requirements of the federal Telephone Consumer Protection Act, known familiarly as the "TCPA." But now, the state of Florida has amended its Telemarketing Act, creating what is being called the "Mini-TCPA." Florida's new law changes electronic and telemarketing in significant ways -- even if you're not in Florida...
The director of cybersecurity at the National Security Agency induced a few smirks among cyber pros last week when he told Bloomberg that there wouldn't be any backdoors in the new encryption standards his agency is working on with the National Institute of Standards and Technology (NIST) In cybersecurity parlance, a backdoor is a deliberate flaw i...
Events that are streamed live on the net are growing in popularity among internet households, especially live sports, according to a study released by Parks Associates The report, "Livestreaming: The Next Hot Video Market," indicates that more than 40% of U.S. internet households have streamed content over the past three months. More than three out...
Webex by Cisco last week announced the release of a new set of video devices designed to meet the challenges of hybrid work environments Dimensional Research recently conducted a study of meeting fatigue related to video meetings. That research found that 81 percent of participants indicated experiencing physical ailment at the end of a day filled ...
LinkedIn users are being steadily more targeted by phishing campaigns In recent weeks network audits revealed that the social media platform for professionals was in the crosshairs of 52 percent of all phishing scams globally in the first quarter of 2022....
The CRM vendor community seems to be trying to welcome us back to normalcy by priming the selling pump with new marketing tools. It makes sense. Marketing is the beginning of the pipeline that brings in revenue, so why not? One vendor with plenty to say is Zoho. The company just announced Zoho Marketing Plus -- a suite of tools and integrations f...
Recently there was a fun story about how John Deere used their tractor kill switch to turn $5 million tractors stolen by the Russians into junk. I'm good with what they did to those thieves, but the fact that a "kill switch" exists and how John Deere and others use technology like this isn't good news Instead, it raises a problem with the industry'...
A first-of-its-kind plan to broadly address open source and software supply chain security is waiting for White House support The Linux Foundation and the Open Source Software Security Foundation (OpenSSF) brought together over 90 executives from 37 companies and government leaders from the NSC, ONCD, CISA, NIST, DOE, and OMB on Thursday to reach a...
Mondays are becoming the digital shopping day of choice worldwide as consumers step away from video meetings, spreadsheets, and remote work details Omni-fulfillment specialist ShipBob's recent 2022 State of E-Commerce Fulfillment Report found that Monday is the most popular "buying" day of the week for four consecutive years. The unofficial designa...
Modern data platforms continue to grow in complexity to meet the changing needs of data consumers. Data analysts and data scientists demand faster access to data, but IT, security and governance are stuck, unable to figure out how to give access to the data in a simple, secure, and standardized way across a wide variety of analytic tools In fact, a...
Isolation from friends and other factors during the pandemic contributed to a significant increase in screen use by tweens and teens from pre-pandemic levels Common Sense Media -- a nonprofit organization dedicated to improving the lives of all kids and families -- in March released a detailed report showing that screen use in 2021 increased far fa...
A free-speech, anti-censorship browser for conservatives was launched Tuesday Called Tusk, the new browser is the brainchild of Jeff Bermant, a Santa Barbara, Calif. real estate developer and founder of the Cocoon VPN....
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