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Dan Burkland is the president of Five9 In this exclusive interview, Burkland talks about using the latest cloud-based contact center technologies to create better customer experiences....
Against the backdrop of a recent slide in bitcoin markets and a record drop in the U.S. financial markets, federal securities regulators and Senate Banking Committee members on Tuesday signaled that additional regulation may be necessary in the rapidly growing area of virtual currency. Securities and Exchange Commission Chairman Jay Clayton said i...
Critics have begun weighing in on Apple's HomePod smart speaker, and they're loving the device's sound but don't have much affection for its smarts The HomePod's sound outclassed top-shelf competitor SonosOne, according to Matthew Panzarino, writing for TechCrunch....
A group of former Facebook, Google and Mozilla executives have joined forces with the Time Well Spent advocacy group to establish the Center for Humane Technology (CHT), a new organization dedicated to combating the growing problem of addictive behavior among social media users. The new center, along with the children's advocacy group Common Sense...
Most WiFi router vendors have not patched numerous firmware vulnerabilities discovered more than two years ago, according to a report Insignary released on Tuesday It notes that OEM firmware built into WiFi routers uses open-source components that contain numerous known security vulnerabilities that hackers can exploit....
Intel has designed a pair of smart glasses that won't make you look like a hopeless geek Called "Vaunt," the peepers, which are still in the prototype phase, look like ordinary glasses, save for a faint, red glimmer that occasionally appears on the right lens....
The United States Supreme Court recently decided to revisit Quill Corp. v. North Dakota, a 1992 ruling that basically allowed states to collect taxes on online sales only from sellers that had a physical presence within their boundaries Brick-and-mortar retailers for years have argued that the ruling puts them at a competitive disadvantage....
The IT industry has been playing whack-a-mole since its inception. We've been applying sophisticated technology to our biggest business problems not once but repeatedly, as each new generation of technology offers and delivers order-of-magnitude improvements to our business processes. In some cases, we're on our fourth or fifth iteration of solutions...
Blogging might seem a difficult task to many e-commerce retailers, but the effort you put into it likely will pay off. With some forethought and commitment, blogging can become part of your overall strategy for e-commerce success If you're still on the fence, here are three reasons to consider getting started with a blog.
Healthcare is a mess in the United States. Consumers pay more and get less than in most other developed countries. Strong comprehensive healthcare is unaffordable for most without substantial help, which is why putting the burden on the government really does not work. If people cannot afford something, individually aggregating it under what amou...
Open source led to a new software development and distribution model that offered an alternative to proprietary software. No single event takes the prize for starting the technology revolution. However, Feb. 3, 1998, is one of the more significant dates On that day, Christine Peterson, a futurist and lecturer in nanotechnology, coined the "open sou...
SAP this week announced it would acquire long-term partner Callidus Software for about US$2.4 billion to improve back-office to front-office links. The transaction is expected to close in Q2 2018, subject to shareholder and regulatory approval and other customary closing conditions SAP will get Callidus Software's CallidusCloud, which offers a full...
Canonical on Thursday announced the availability of Skype as a Snap file, the universal Linux app packaging format. The release means that Skype can deliver its communication service to a wider range of Linux users, not just those who run Canonical's Ubuntu Linux distribution Skype, a Microsoft product, is an application that lets users make video ...
User engagement with podcasts has been steadily increasing, and many listeners actually prefer longer-format content, based on results of Apple's Podcast Analytics reported this week. The service, which Apple launched late last year, gives podcasters a way to track performance metrics, including the number of listeners, total time listened, and time per device...
Andee Harris is the CEO of HighGround In this exclusive interview, Harris discusses the ins and outs of human capital management, including its role in cultivating strong leadership skills.
The social media industry may have to struggle to rehydrate in light of some surprising and troubling metrics Facebook released on Wednesday. In addition to a pause in user growth, there have been signs that user engagement may have reversed course The decline may have something to do with Facebook's efforts to recover from accusations that it has ...
Both the Department of Justice and the Securities and Exchange Commission have launched investigations into Apple. The company has said that it will respond to the federal inquiries, which Bloomberg first reported on Tuesday Apple faces allegations that it may have misled investors when it decided to throttle performance on older iPhone models whil...
Three corporate giants on Tuesday announced they were banding together to provide healthcare for their 1.1 million employees The companies -- Amazon, Berkshire Hathaway and JP Morgan Chase -- plan to form a company "free from profit-making incentives and constraints" in order to improve employee satisfaction with their healthcare coverage as well a...
This is a call for resistance that has nothing to do with politics. It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract. I'll be behind bars for another 23 months, and I'm counting the days Please don't take this as a rant or as an attempt to pressure AT&T, DirecTV's parent company, into...
Amazon on Tuesday introduced new functionality that enables its Alexa virtual assistant to send and receive SMS messages on devices running Android 5.0 or higher. Carrier charges may apply Alexa, the software that powers the Echo line of smart speakers, can play and send personalized messages from contacts for users who have set up voice profiles....
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