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Report: E-tailers Winning Customer Service War

Online retailers are providing better customer service than theirbrick-and-mortar counterparts,according to the third quarter American Consumer Satisfaction Index (ACSI)released Monday. Overall, e-commerce scored 73.2 on the index, though there weresignificant variances among the different sectors. While online retail stores scored 78 on the 100-p...

Report: Asian E-Commerce Emerging Slowly

Asian Internet users are taking to e-commerce much slower thantheir American counterparts, according to a report released Monday by research firmNetValue The report, which analyzed the markets of Hong Kong, China, Korea,Singapore and Taiwan, found that between 58 and 63 percent of Asian Internet userslogged onto e-tail sites, as compared to nearly ...

E-Stamp Abandons Net Postage

E-Stamp Corp. (Nasdaq: ESTM) said Monday it will phase out its online postage business to concentrate on Internet-based shipping and logistics As part of the plan, the Mountain View, California-based company said it will cut about 30 percent of its jobs....

Korean Expansion Powers Commerce One

Commerce One, Inc. (Nasdaq: CMRC)was up 3 1/16 at 42 5/16 early Monday after the company announced a pushinto Korea with a new online marketplace for businesses in the region The new GTWeb Korea will be the country's first online marketplace forbusiness-to-business (B2B) e-commerce that provides "a full range ofe-commerce products and services," Co...

Holiday Glitches Bedevil Amazon, Others

Amazon.com (Nasdaq: AMZN) was unavailable to shoppers briefly Friday, one of the busiest shopping days of the year in the United States The Seattle, Washington-based e-tailer downplayed the effects of the outage, saying that it lasted only about 30 minutes and that it was not caused by an overload of visitors. The company traced the problem to an i...

Internet Capital Gains on Shareholder Plan

Internet Capital Group, Inc.(Nasdaq: ICGE) gained 2 3/32 to 8 5/32 Friday after directors adopted ashareholder rights plan designed to discourage hostile takeover attempts The Wayne, Pennsylvania-based holding company for Internet businesses saidshareholders will receive a dividend of one right for each common share heldas of the close of business ...

FBI Takes U.S. on a Carnivore Cruise

I'm no big fan of J. Edgar Hoover, the famous (or infamous) former FBI honcho, but I'm having a difficult time getting myself worked up over this Carnivore controversy. I know I should be worried about the Carnivore electronic surveillance system, especially if the concerns voiced by advocacy groups like the Electronic Privacy Information Center (...

An Amazon Christmas?

Someday, when the entire online world is wired with high-speed connections, perhaps the home page at Amazon.com will make us really feel the holiday shopping spirit online. Maybe the site will play Christmas carols -- customized for each visitor of course, based on past purchases and online behavior. In the meantime, Amazon is doing what it can to...

Report: Net Users Favor Niche Travel Sites

Specialized Web travel sites that offer in-depth information on selected destinations are doing a better job of meeting consumers' needs than their mega-site counterparts, according to a new survey of 6,580 travel site visitors by cPulse The research firm also found that the attention niche sites are attracting could encourage larger travel sites -...

Another E-tail Slip for Amazon

One day after cash-strapped Buy.comannounced it will be shuttering its operations in Australia, thee-tailer surged past Amazon.com to secure the title of top onlineelectronics seller in ForresterResearch rankings The Aliso Viejo, California-based company's first-place showing was drivenin part by free shipping and quick e-mail responses, said resea...

Report: Most Kids Wired Down Under

Approximately 95 percent of Australian children aged 5 to 14 haveused a computer in the past 12 months, and 47 percent have accessed the Internet over the past year, according to a report released Wednesday by the Australian Bureau of Statistics Most kids said in the survey that they use their home computers for school or educational activities, as...

EMusic to Track Napster Users

Online subscription music service EMusic unveiled a new initiative on Tuesday that it said will "prevent the illegal distribution of EMusic songs" by users of Napster's controversial music file-swapping service Using "acoustic fingerprinting," Redwood City, California-based EMusic will identify songs on Napster that originated from EMusic and ident...

Priceline Forgives $3M Loan To Ex-Exec

Despite a string of well-publicized financial reversals, name-your-own price e-tailer Priceline.com has agreed to forgive a US$3 million loan it extended to a former top executive and will incur a roughly $3.3 million charge in the fourth quarter as a result According to published reports, the loan was made to Heidi Miller, who served as a senior e...

Buyout News Sends B2bstores.com Lower

B2bstores.com (Nasdaq: BTBC) fell5/32 to 1 3/16 Tuesday after the company agreed to be acquired bymedical-supply company Ivax Corp. (AMEX:IVX) B2b stores, which sells industrial supplies including food-service and janitorialequipment online, will give Ivax 20 million newly issued common shares asthe company merges with the Ivax Digagnostics unit....

AOL Expands in Latin America

Looking to pave the way for future growth in a largely untapped region, AOL Latin America (Nasdaq: AOLA) formally launched a portal Wednesday with content aimed at Internet users in countries including Venezuela, Chile and Colombia The regional portal, which will feature content in Spanish and Portuguese, is designed to complement the growth of AOL...

Historic Canadian Retailer Joins Web

Canadian Tire, the venerable superstore that sells automotive products, sporting goods and other consumer goods, has launched its long-awaited e-commerce site to much fanfare -- and criticism The company, which has been in business for 78 years, reportedly spent as much as US$23 million researching and developing its Web site. However, the firmanti...

Two Ticketmasters To Merge

Ticketmaster Online-Citysearch, Inc. (Nasdaq: TMCS) has agreed to acquire Ticketmaster Corp. in a US$650 million deal that will join their online and brick-and-mortar ticketing and reservations businesses, the companies said Tuesday As part of the transaction, Ticketmaster Online will issue 52 million Class B shares to USA Networks subsidiary Ticke...

Openwave Falls in Debut of Merged Company

Openwave Systems, Inc. (Nasdaq: OPWV)plunged in its first day of trading, dropping 8 1/16 to 79 11/16 amid ageneral slide in technology issues. The drop came despite reports of rosy financial projections from company officials Openwave, which was formed by the merger of Phone.com and Software.com,provides Internet-based communication infrastructure...

Buy.com Says Goodbye to Australia

In a move designed to focus its dwindling cash resources on the United States, Buy.com (Nasdaq: BUYX) said Monday it has ceased operations in Australia. Buy.com, which ranks as the second-largest e-tailer behind Amazon.com in the U.S., said it will fulfill all orders made before the site is shut down.

Digital Island Gains on Chinese Agreement

Digital Island, Inc. (Nasdaq:ISLD) was one of the Nasdaq's few technology winners Monday, rising 1 7/32to 7 13/16 following news of an alliance with Chinese telecommunicationscompany Jitong Communications, Inc. San Francisco, California-based Digital Island, which provides Internetcontent, network and hosting services, said it allied with Jitong i...

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