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LINUX PICKS AND PANS

Top Open Source Tools for Staying on Time and on Task

Keeping up to date with multiple daily activity calendars, tons of information, and long must-do lists can be a never-ending challenge. This week's Linux Picks and Pans reviews the best open source Personal Information Managers (PIMs) that will serve you well on whatever Linux distribution you run In theory, computer tools should make managing a fl...

The Biggest Cybercrime Threats of 2019

A new year means a fresh start, but it doesn't mean that old threats will go away. In fact, in the world of cybersecurity, things could get far worse before they get better. Cybercrime continues to increase, as it allows nefarious actors to operate at a safe distance from victims -- and, more importantly, law enforcement Because it rarely is violen...

OPINION

Top CRM Blogs of 2018: Countdown, Part 1

After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make the list for a flurry of great posts one year, then fizzle the next. Sometimes, bloggers would change careers and their CRM content would dry up. Once in a while, a great blogger would get hired by a major vendor and see his or her output bent to fit the corporate line.

OPINION

Microsoft Word in a Word: Frustration

Why have Microsoft and Apple been getting so lazy, testing the sanity and wasting the time of their users? How can both screw up so badly and so often? I cannot believe it. My latest irritation concerns the disappearance of the Microsoft Word "Recent" folder from my MacBook. It was simply gone. Vanished. Poof. Like most people, I have a morning r...

Google Assistant Gets More Features, Greater Reach

Google this week debuted a slew of new capabilities for its artificial intelligence software, Google Assistant, at CES in Las Vegas One of the headliners was a preview of Google Assistant Connect. The new platform lets device manufacturers incorporate Google Assistant into their products easily and cost-effectively.

OPINION

Where Linux Went in 2018 - and Where It's Going

For those who try to keep their finger on the Linux community's pulse, 2018 was a surprisingly eventful year. Over the last 12 months, we've seen various projects in the Linux ecosystem make great strides and suffer their share of stumbles All told, the year wrapped up, leaving plenty to be optimistic about in the year to come, but there is much mo...

INSIGHTS

The Teetering Social Empire

Disruptive innovations are only disruptive for as long as it takes competition to develop and thus create a market. Worse, for the disruptor, the niche it created can spawn other niches. Social networking provides a vivid example First, there were networking sites that could help you find a job or a sales lead. Then there were social sites whose pu...

Microsoft, Kroger Ring Up Retail as a Service

Microsoft and Kroger on Monday announced a collaboration on Retail as a Service, or RaaS, to equip retail stores with Kroger Technology products that run on Microsoft Azure The technology utilizes the Internet of Things, connectivity, the cloud, and data collection and analysis to improve both customer experiences and store bottom lines....

IBM Chief Sounds Cautionary Note on Deep Data, AI, Quantum Computing

Powerful technologies like deep data, artificial intelligence and quantum computing should be introduced into society carefully, IBM CEO Ginni Rometty declared in Tuesday's keynote address kicking off CES in Las Vegas "These tools are so powerful they will solve some of the most enduring problems -- like food safety, waste," she said, "but like all...

EXPERT ADVICE

Creating New Customer Experiences: 6 Retail Technology Predictions for 2019

As e-commerce has gained serious momentum over the past 10 years, there have been dire predictions about the impending death of brick-and-mortar retail The narrative has been framed largely as "technology is killing retail," but the reality is not quite so simple. While technology undoubtedly has transformed the retail landscape, it also has been p...

Apple, Samsung Buddy Up in Smart TV Deal

Apple movies and music are coming to Samsung Smart TVs this spring Samsung's 2019 Smart TVs will support iTunes Movies and TV Shows, and Apple AirPlay 2, Samsung said Sunday at CES in Las Vegas....

OPINION

2019: The Year Everything Changes

We are approaching critical mass on a number of technologies that we will see increasingly this year. This wave will start at CES, where we will see an impressive number of attempts at personal robots and AI-powered digital assistants. Most will fail. However, both the failures and the few successes will set the stage for the first true mobile personal robots that will arrive in the following years. ...

ANALYSIS

Preventing 'Natural' Cybersecurity Erosion

Every child who's ever played a board game understands that the act of rolling dice yields an unpredictable result. In fact, that's why children's board games use dice in the first place: to ensure a random outcome that is (from a macro point of view, at least) about the same likelihood each time the die is thrown. Consider for a moment what woul...

EXPERT ADVICE

How a Good Preorder Strategy Can Maximize Online Sales

Among the myriad of tactics that e-commerce businesses can use to pump up sales, preorders might be the most overlooked strategy. Yet preorder sales are a highly effective way to generate early buzz to gin up demand for new products A "preorder" by definition is the sale of a product that is not immediately available to the consumer but will be so...

EXPERT ADVICE

4 Retail Tech Trends to Watch in 2019

Year over year, we see the numbers. In 2017, e-commerce represented 49 percent of all total retail growth, up 16 percent from the previous year If this year's US$119.99 billion holiday shopping season spend indicates anything, it's that 2018 is projected to be yet another banner year for commerce.

ANALYSIS

Voice-Controlled Online Entertainment Is Gaining Traction

Smart speakers are becoming a more common platform for controlling connected entertainment due to a rapid increase in popularity and ease of use. Household penetration of smart speakers is expected to reach 47 percent among U.S. broadband households by 2022, based on Parks Associates estimates. New entrants in the connected consumer electronics ma...

INSIGHTS

2019 CRM Wish List

I've been writing a forecast column every year at least since W was president. Nothing's wrong with that; lots of people do However, I often find that my forecast is more of a wish list than a true prognostication, so this time I'll dispense with the fiction of analytical rigor and just say what I think needs to happen....

LINUX PICKS AND PANS

Kodachi Builds Privacy Tunnel for Linux

Online and Internet security are not topics that typical computer users easily comprehend. All too often, Linux users put their blind trust in a particular distribution and assume that all Linux OSes are equally secure However, not all Linux distros are created with the same degree of attention to security and privacy control. A misconfiguration of...

'DNA Printing' in the Cloud, Part 3

'DNA Printing' in the Cloud, Part 1 'DNA Printing' in the Cloud, Part 2...

EXPERT ADVICE

The Economics of E-Commerce Chargeback Fraud

E-commerce fraud is an ongoing problem for online merchants and credit card companies. It has been growing at twice the rate of e-commerce sales. Identity theft traditionally has been one of the most common sources of e-commerce fraud, but online merchants increasingly have been suffering more from chargeback fraud, which requires them to absorb the costs of disputed credit card transactions.

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