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LinkedIn on Monday launched an invitation-only private beta of LinkedIn Live, a streaming video feature. The service will initially be available in the United States After the invitation-only period, LinkedIn will post a contact form on its website for others who want to participate in the beta....
Amazon has scooped up mesh WiFi network maker Eero, the home network company known for making an easy-to-set-up product that can blanket a home with high-quality WiFi. Amazon announced the deal Monday night but did not disclose any financial details....
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans, who must get useful work out of them. Inventing the platform was like inventing the power loom or the prin...
President Donald Trump on Monday signed an executive order aimed at boosting artificial intelligence research and development in the United States The order sets up the American AI Initiative, which instructs federal agencies to move projects involving artificial intelligence to the top of their priority lists....
Over the last several quarters, I have heard opinions of the pending T-Mobile-Sprint merger from every corner. Those who are pro-merger focus on all the benefits it would bring. Those who are anti-merger focus on what would be lost and how it would harm different segments. Amid the chaotic debate, what really matters is whether the regulators are going to say yes or no...
Last week, like a lot of you, I imagine, I watched the State of the Union and tried to figure out what was true and what was fiction. Tied into several of the live-streamed press fact-checking streams, I found that the comments validating or invalidating what the president said came in so far after the comment was made that it would have been better to skip the speech and wait until the next day when the talk and the feedback were better matched. ...
Today's customer feedback world is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos within an organization, leaders have been finding it increasingly difficult to capture the full 360-degree view of the customer to drive true change within an organization. While it's clear th...
AT&T, T-Mobile and Sprint have sold access to subscribers' real-time location data to aggregators, which in turn have sold it to about 250 bounty hunters and related businesses, Motherboard reported Wednesday In some cases, the data allowed users to track individuals to their specific locations inside a building....
Until recently, becoming a subscription provider was a big and expensive task. To get into the game, a vendor needed to build a subscription business model right next to its traditional businesses, so to speak, which typically involved building an e-commerce Web store and member site, organizing an online price list and catalog, and figuring out how to handle subscription business receipts, as well as shipping and dealing with returns.
If you need a task manager application to run on your Linux operating system, tap into a software category filled with options that go far beyond the to-do list app you have stuffed into your smartphone Keeping up to date with multiple daily activity calendars, tons of information, and never-ending must-do lists can become a never-ending challenge....
The e-ticketing systems of eight airlines, including Southwest Airlines and Dutch carrier KLM, have a vulnerability that can expose passengers' personally identifiable information (PII), mobile security vendor Wandera reported Wednesday They use unencrypted links that hackers can intercept easily. The hackers then can view and, in some cases, even ...
The social networking era brought about a sharing economy. We share not only our lives, but also everything from cars to clothes to chickens, yes chickens (more on this in a minute). Services like Uber and Airbnb have ushered in a new era, and industries rapidly have been embracing the change to determine how to benefit from the shift in terms of future revenue.
What's the state of the selling profession today? In brief, it fluctuates significantly based on economic circumstances and a company's position in a category lifecycle. At the start of a category lifecycle, when vendors really need people who can educate and explain what a disruptive innovation actually does, salespeople are in demand and life is very good indeed. In a down economy, most selling suffers; in a recovery selling can be fun...
In a post musing about Facebook's 15 years of existence, CEO Mark Zuckerberg positioned the platform as a David confronting a Goliath composed of hierarchical institutions Facebook gives the masses a voice, he wrote. It brings communities together and provides businesses with low-cost means of outreach.
The next upgrade of Apple's mobile operating system, iOS 12.2, will come with an annoying surprise for virtual and augmented reality developers It will block Web access to the accelerometer and gyroscope in Apple mobile devices by default, Digiday reported Monday....
How do you build a software company? It's a trick question. There are certainly things you need to do and not do on the way to building a successful software company, but there are no recipes, especially in CRM where demand changes all the time. In my career, I've seen firsthand some of the ways that company builders succeed or fail, and to paraph...
Google on Monday announced two new Android applications designed to make life easier for deaf and hard-of-hearing people One of the apps, Live Transcribe, turns live speech into real-time captions by using a phone's microphone; the other, Sound Amplifier, improves a phone's sound output....
Writing and publishing an e-book can be a great way to develop your brand, reach a broad audience, and potentially increase sales of your products or services "Publishing an e-book is part of building and promoting your brand as an authority and thought leader," said Liz Mays, director of sales and marketing for Pressbooks....
I've been watching antitrust cases actively since the 1980s. I had to study historical antitrust cases going back to Standard Oil and RCA, in order to ensure compliance with a related consent decree When I worked at IBM. Each of the other cases had one thing in common: Both of the companies being charged were massively and obviously monopolies. ...
Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone in 2018, the past year has proven them wrong. There has been an incredible resurgence of voice as the new user interface of choice, and it remains the chief chan...
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