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Offshoring's toughest moments are often encountered while attempting to manage an IT outsourcing program at a facility that is unprepared for that particular type of work. As described below, chances of offshoring success are improved by matching the type of program with the lifecycle of the offshore IT facility So much hype surrounds offshore outs...
In the early days of the dot-com boom, companies tracked "hits" and "eyeballs" and measured "stickiness" on their hastily created Web sites. As Web sites matured into viable business channels, however, these simple Web metrics proved to be of little value. Just as the customer data generated through operational CRM systems must be analyzed in order to turn it into useful customer intelligence, the same is true for Web customer data...
The news is out: SCO is losing money. Fast. Considering that SCO has no revenue and lots of expenses, the news is not surprising. Raising revenue and cutting expenses might help, but neither will be easy The company reported a significant net loss in the third quarter, which it blamed mostly on a loss of income from SCOsource licensing and litigati...
One morning, you receive an e-mail notification from your bank that states it needs to update your credit card data. A fill-in-the-blanks form is attached that asks for information like your address, phone number and password, so you complete it, and hit the Send button A week later, you are at the hardware store and proceed to charge a few cans of...
IBM today announced it is contributing proprietary voice-recognition software to two different open-source software groups The Apache Software Foundation will receive Reusable Dialog Components (RDCs), used for handling simple words for dates, times and locations. In addition, IBM is proposing a project at the Eclipse Foundation to donate markup ed...
In an effort to defend its dominance in router technology, Cisco has released three new multifeature routers aimed at smaller businesses and branch offices The new routers, known as the 1800, 2800 and 3800, represent an upgrade from Cisco's previous offerings and also highlight an emerging class of competition for business networking gear....
SugarCRM, developer of Sugar Sales commercial open source customer relationship management (CRM) application built on pure LAMP (Linux, Apache, MySQL, PHP) environments, has the release of Sugar Sales Professional Incorporating Sugar Sales 1.5, a new distribution that also debuted last Thursday, Sugar Sales Professional provides the software optimi...
The semiconductor industry has become inflated with hundreds of vendors competing in a crowded marketplace. However, within 10 years, 40 percent of today's semiconductor vendors are likely to leave the industry, according to new research from Gartner Gartner analysts have identified five trends that the firm believes will lead to significant change...
A federal class action lawsuit filed Thursday accuses Salesforce.com, its CEO and its chief financial officer of withholding critical, detrimental financial information from potential investors in order to boost the share price of the company's IPO The lawsuit was filed in the U.S. District Court in San Francisco by the law firm Bernstein Liebhard ...
Nokia said Monday that it had landed a contract worth at least US$120 million to supply the hardware for a new nationwide mobile network in Libya, giving the company a foothold in a key emerging market and boosting its global 3G offerings Nokia said the deal, which calls for the company to supply all of the core network for the new system and half ...
We just had a back-to-school flop. There was no apparent marketing of technology products, particularly PCs. And, surprise, we now have inventory problems and companies are warning that Christmas might not materialize as a major buying event either Given how fragile the technology recovery is -- or perhaps was -- I thought it would be a good time t...
The Internet has brought dramatic changes to the way companies communicate and people conduct their business relationships. One of the hottest marketing trends for businesses across all industry lines involves using the power of the Internet to provide virtual meeting spaces. Web conferencing and Web-based seminars are quickly replacing traditional business travel and telephone conference-call strategies...
Motorola, NEC, Nokia, Siemens and Sony Ericsson today announced their cooperation in mobile broadcast services, a collaboration that started as the Open Mobile Alliance (OMA) The charter of the work is to specify the enablers needed to bring broadcast services to mobile devices and to open up the market for new mobile services and terminals....
Anadarko Petroleum Corporation announced that it has agreed to divest certain U.S. onshore properties to undisclosed parties for US$850 million in cash and interests in two oil and gas fields in Wyoming The transaction, effective September 1, 2004, will include an estimated 108 million barrels of oil equivalent (BOE) in proved reserves as of year-e...
NetSolve, a security and infrastructure applications developer, has signed an agreement with Cisco under which Cisco will acquire NetSolve for a purchase price of US$11.00 per share in cash "Our board has concluded this is a fair transaction for our stockholders and will be recommending its approval when we mail our proxy statement," said David Hoo...
Transmeta Corporation announced that the Efficeon TM8800 has achieved limited production status after passing Transmeta's quality requirements The Efficeon TM8800 is manufactured using a 90-nanometer process technology at the Fujitsu Electronics Akiruno Advanced Technology Center near Tokyo. By using this process, the initial 90-nm TM8800 shipments...
As it has been suing thousands of computer users accused of illegallytrading copyrighted music online with peer-to-peer (P2P) technology, theRecording Industry Association of America (RIAA) has also been pollutingP2P networks with bogus and corrupted media files to discourage P2P use Now the industry group is the one being sued for alleged patentin...
With the recent education efforts on Software Freedom Day and aggressive moves by IBM and Novell, it seems that open-source advocates have much to cheer about Although open-source operating systems have not yet become the standard in corporate and consumer environments, and face plenty of competition, several recent initiatives have shown that it i...
A federal judge has written the latest -- but probably not the last -- chapter in the epic business and legal struggle between Oracle and PeopleSoft, ruling that government regulators failed to prove Oracle's proposed takeover would be harmful to competition The decision hands Oracle a huge victory, although one that still leaves several unanswered...
It is often said what separates one company's ability to develop, execute and sustain a CRM strategy is the active involvement of the CEO But it goes deeper than that....
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