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IBM is looking to make more of the mainframe, by adding more performance, reliability, and security and selling the z9 system as a collaborative computing hub that is accessible to more users, including those on Intel and RISC platforms IBM said its three-year, US$1.2 billion development effort had resulted in "one of the most open, reliable and se...
Number two handset maker Motorola has said it will pre-install applications meant to make it easier for users to access Yahoo Web content from mobile devices, the latest in a line of partnerships designed to bring the Web to consumers wherever they go Motorola said yesterday that a line of phones, smartphones and other products using the Linux and ...
In a move to extend its eTrust security management solutions portfolio, Computer Associates yesterday announced it has acquired e-mail security software vendor Qurb in an all-cash transaction. Terms of the deal were not announced The acquisition adds spam-blocking capabilities designed to protect people against phishing attacks, e-mail fraud and ot...
In a move to compete against search rivals in the mobile phone market, AOLtoday said it is testing a suite of new services in the United States that will allow cell phone users to scour the Web The new beta services include AOL Search Service, Pinpoint Shopping Search and AOL Yellow Pages. The features allow users to search the Web, comparison shop...
XM Radio and Napster today announced a service that links listening to music to purchasing it, which one analyst said should be welcomed by consumers "In the new world of digital music, portability is the holy grail and anything that you can do in service of portability will be appreciated by consumers," Isaac Josephson, senior account manager, NPD...
Electronic Arts announced this week that it has been granted the rights to develop games based on J.R.R. Tolkien's "The Lord of the Rings." EA has been developing games based on New Line Cinema's theatrical productions of "The Lord of the Rings" since 2001. The new deal expands EA's rights to the books' additional plot and character details not inc...
Cisco Systems yesterday announced a definitive agreement to acquire privately held Sheer Networks in a US$97 million cash and assumed options deal. Sheer Networks develops intelligent network and service management products for service providers and large enterprises Cliff Meltzer, senior vice president for Cisco's Network Management Technology Gro...
Roy Disney said, "You need branding when your product has nothing to offer." Roy's uncle, Walt, invented Mickey Mouse and created the Disney empire. At the time, the word "branding" was reserved only for cowboys branding herds of cattle by the fiery iron The word "branding" is dangerously overused. Many people use branding as a cure for all kinds o...
Today, the first place your customers look for help is online. Gartner Group has estimated that capturing a new customer is 4 to 10 times more expensive than providing good service to an existing one. They additionally said over 68 percent of customers defect due to poor service In a more recent study according to BenchmarkPortal, 51 percent of Nor...
The past several weeks have seen an onslaught of articles regarding privacy, identity and security. Most of them bemoan the fact that we all have too many passwords, they are difficult and costly to manage, and that "there must be a better way!" Suggestions have ranged from password-reset and password-synchronization software, to biometrics such as finger scans, to third-party "trusted sites" that will act as a broker for all your private information...
Security institute SANS released its latest 20 most critical vulnerabilities list, warning of new attacks that are focused on applications, including backup and media software, and of hackers' increasing ability to embed attacks in sites to snare users simply visiting them The latest list of vulnerabilities includes software from a range of vendors...
Cisco Systems today announced a definitive agreement to acquire privately held Sheer Networks in a US$97 million cash and assumed options deal. Sheer Networks develops intelligent network and service management products for service providers and large enterprises Cliff Meltzer, senior vice president for Cisco's Network Management Technology Group, ...
Just days after it unveiled the new name for its first major overhaul of the Windows operating system in four years, Microsoft faces the prospect of a trademark infringement action from another technology firm that uses the name "Vista" to sell its own software In published reports, John Wall, the CEO of Vista Inc., which offers online solutions fo...
Motorola showed off a sleek, new smartphone equipped with a QWERTY keyboard and announced it had designed, in partnership with fashion sunglass maker Oakley, eyewear that includes a Bluetooth-enabled headset The new products were revealed this week at Motorola's analyst conference, dubbed Motonow, in which the company portrayed itself as hip and cu...
In a move to combat software piracy, Microsoft yesterday launched its Windows Genuine Advantage program worldwide The company hopes to save millions by clamping down on the use of unlicensed software. The Business Software Alliance (BSA) reports that 35 percent of the software installed on computers is pirated. That represents a loss of nearly US$3...
3Com division TippingPoint yesterday announced a bug bounty program targeting money-hungry hackers. The amount of the reward depends on the severity and scope of the vulnerability -- but TippingPoint plans to make offers Dubbed the Zero Day Initiative, the new program aims to "ensure the responsible disclosure of security flaws in order to make tec...
Indian call center agents and software developers are assuming important roles in Western economies. As a consequence, labor markets in India are becoming a key strategic variable for many Western firms For the last five years, it has become common for directors of Western companies to ask corporate managers, "What is our Bangalore strategy?" Now t...
As one of the primary functional prongs in CRM, the marketing department should use coordinated customer data to advance the sophistication, even the science, of its practices Eastman Kodak, Rochester, N.Y., drew customer awareness, perception, satisfaction and purchase information from decades of experience in the traditional photography products ...
Mobile phones are supposed to make it easy for individuals to move from place to place while staying connected to important people and information. Sometimes, however, cellular networks do not deliver on that promise, especially when a user walks inside a building Alleviating that problem is one reason that cellular carriers are looking to augment ...
Taking competition in the printer market beyond cost, Hewlett-Packard is differentiating its latest printing products by speeding text and photo printing while also leveraging its innovation to supposedly save ink and paper HP said its latest technologies -- improved printhead construction and other ehnancements aimed at lowering cost per page -- h...
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