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The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor's ecosystem -- its resellers, independent software vendors, systems integrators with certifications for their particular software -- have become almost as important to vendors as their customers...
Intel and Red Hat on Tuesday announced a global program designed to help customers plan for, accelerate and optimize their deployments of Linux solutions The firms said the program will initially focus on developing and disseminating tools for platform virtualization and grid computing....
When Integrated Direct needed to drive registrations for one of its clients' New York City events, the company included popular social networking site MySpace.com in its online marketing initiatives "Online registrations doubled compared to previous years just by using MySpace and some other similar free sites," Chris Consorte, owner and operator o...
After a few false starts in 2004 and 2005, the service-oriented architecture (SOA) services market appears poised to experience significant growth, according to a new report by IDC As it does, it will have a larger affect on such IT spend categories as systems integration, consulting, application management -- and, eventually, the outsourcing of th...
The European recording industry announced a wave of new lawsuits against alleged illegal music file traders this week, but the move was seen as more of a ripple in the vast ocean of peer to peer (P2P) activity The International Federation of the Phonographic Industry (IFPI), the European equivalent of the Recording Industry Association of America (...
Taking the convergence of cable and telecommunications to a new level, British cable provider NTL will buy Virgin Mobile, a move that will enable it to roll out a four-pack of services under a single brand The stock-and-cash deal was valued at about US$1.67 billion, making it relatively small in comparison to some recent deals in the telecom space....
Time Warner said it officially changed the name for its Internet service and portal, saying America Online will now be known by its longtime nickname, AOL The America Online moniker is being retired after some 15 years, during which time it became synonymous with Internet access for millions of people. Time Warner noted that people have been using...
Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD Seven studios -- including Universal Studios, which produced "Brokeback Mountain" -- will be offeri...
Webcasts are finding an audience with everyone from basketball fans to churchgoers to music lovers. Now, record companies are beginning to wake up to the possibilities of Webcasting as a scouting tool RCA/Sony BMG has signed a little-known British singer to a record deal after watching live performances webcast over the Internet from her living roo...
Popularity may be a menace as well as a benefit for the open source software movement, according to an analyst at Forrester Research in Boston, Mass In a report titled "Vendors Refine Their Open Source Strategies/The Risk of Subverting Open Source Freedoms Mounts," Senior Analyst Michael Goulde cautions the open source community about the corruptin...
E-mail marketers anxious to see that their opt-in mailings are not mistaken for spam are finally seeing brighter days, new research suggests. While the journey to the customer's inbox is getting easier, however, passive marketers will face tough challenges from smart competitors who are quickly learning how to use e-mail tracking, metrics and customization for high returns...
Success stems, in part, from the values, wants and needs that are interwoven within individuals and an organization, and the ways in which the individuals and the organizations resolve the many differences and conflicts that are an ongoing part of every organization in these diverse pursuits Of course, one must be able to attract and retain the "be...
Call it messaging, multiplied. As the number of modes of delivering messages increases to include e-mail, IM, VoIP, text messaging and voicemail, so do the volumes and different types of messages that companies must manage "Messaging is not just for kids anymore," Brian Hicks, co-director of Independent Mobile, a reseller of mobile technologies bas...
Based on interviews with 40,000 American residents, the Department of Justice (DoJ) has reported that 3.6 million -- or about 3 out of every 100 -- households were victimized by perpetrators of identity theft between July and December 2004. The numbers differ from earlier research findings and suggest that the incidence of identity theft might be lower than what has been reported in the past...
Japanese hipsters are about to gain access to TV to go with mobile handsets capable of displaying digital television broadcasts. One Seg, a service that launched in South Korea last year, will supply regular broadcast TV offerings Backers of the service -- which includeNTT DoCoMo, rivalKDDI and Japanese television companies -- say it will become mo...
Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD Seven studios -- including Universal Studios, which produced "Brokeback Mountain" -- will be offeri...
Verizon Communications plans to sell off its Caribbean and Latin American telecommunications operations in three separate transactions that will net it some US$3.7 billion in cash, the company announced Monday. It will use the funds to strengthen its balance sheet and and to prepare itself for battle in the fast-changing telecom marketplace The pro...
The hosted contact center subsector is the fastest growing in the hosted CRM space, suggest new statistics compiled by Frost & Sullivan. It is increasing at a rate that is at least as fast as the rate of expansion seen in the hosted CRM industry during the early 2000s, Frost & Sullivan Program Leader Ashwin Iyer told CRM Buyer Hosted contact center...
In response to advertising industry concerns over Internet security, MySpace.com has removed 200,000 "objectionable" profiles from its social network. The site erased profiles containing risque or hate speech content Ross Levinsohn, president of MySpace parent company News Corp.'s Internet division, made the announcement at the Bank of America Medi...
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