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Walk into a typical command center and what do you see? A wall or desktop filled with multiple screens reporting statistics from a number of disparate systems. Details from a leading-edge workforce management solution are prominently displayed on one screen, stats from the ACD (automatic contact distribution) are on another monitor, while a third panel presents an analysis of individual calls...
Last week, I attended the Dell advisory council meeting and the week before, a similar Hewlett-Packard event. These gave me a chance to look at how both companies are approaching similar problems and to observe that both are demonstrating improving capabilities Of course, Apple doesn't do advisory councils because it doesn't even trust its employe...
You can't get much lower on the tech chain than a trailer, right? It's not much more than a box on wheels. However, a growing interest by the transportation industry to bring the lowly trailer into the wired world is firing a hot market in tracking hardware and services According to a report released Wednesday by ABI Research in Oyster Bay, N.Y., i...
Military and high power electronic (HPE) applications are driving the development of new wireless technologies, especially those using Gallium Nitride (GaN) devices Growth of the market for these GaN devices -- used in the infrastructure of wireless telephony -- is expected to be at an annual rate of 151 percent for the next four years....
A stolen Veterans Affairs employee's laptop containing personal information on 26 million U.S. veterans was recovered this week Investigators with the Federal Bureau of Investigation (FBI) said the sensitive data on the laptop's hard drive had not been accessed, according to a "preliminary review of the equipment by computer forensic teams."
In a move that could further accelerate the adoption of mobile video, MobiTV said Thursday it would make available a version of its software designed for smartphones and handheld devices running Windows Mobile 5.0 Windows Mobile devices join the list of gadgets that can be loaded with MobiTV software, which is being offered at US$9.99 per month, a ...
The U.S. Senate on Thursday reached a landmark agreement to vote on controversial legislation that would allow federal funding for embryonic stem cell research The bill, which passed the House a year ago, is expected to gain broad bipartisan support in the Senate when it comes to a vote, likely in July. President George W. Bush, however, has threat...
Despite lingering concerns and objections from two top safety officials, the crew of the space shuttle Discovery continued with preparations for Saturday's planned launch. NASA reports a 60 percent chance that weather will delay the mission The Discovery crew arrived at Kennedy Space Center in Cape Canaveral, Fla., Tuesday morning. The official NAS...
Earlier this year I spent a couple weeks in Australia visiting subsidiaries. I was amazed to see how the seemingly smallest of processes Australian companies use to communicate internally have major implications globally. It's been tempting to create a maturity model that shows the wide gulf in organizations' maturity at transferring knowledge globally...
A new study by ABI Research indicates that an array of semiconductor developers have designed US$10 chipsets for receiving and displaying TV on mobile phones -- a price point that marks the first important benchmark for the growth of mobile phone-based TV and video applications "This ramp-up in market penetration will begin to happen by early 2007,...
Earlier this month,Aprimo released Marketing 7.5, a milestone for the company in many respects. It is the first release that incorporates Ensemble, a product acquired from DoubleClick, and it provides business-to-consumer (B2C) campaign management capability for the first time Marketing 7.5 is also the first major release overseen by Chief Marketin...
Linux leader Red Hat has been named in a patent infringement lawsuit in Texas in connection with its recently acquired JBoss Hibernate 3.0 technology In its complaint, which is provided online by the blogPatently-O, Delaware-basedFireStar Software claims the now Red Hat-owned object/relational persistence and query service product infringes on a pa...
This week, the U.S. Senate Commerce Committee approved the Communications, Consumer Choice and Broadband Deployment Act of 2006, sponsored by Ted Stevens (R-Alaska) and Daniel Inouye (D-Hawaii). If passed by the full Congress, this massive telecom bill will bring consumers significant benefits, especially long overdue cable franchise reform New tec...
Yahoo has reached a tentative agreement to settle a class action lawsuit. The portal and search company agreed to pay millions in attorneys fees and potentially may have to refund millions more in advertising revenue The settlement, which was given preliminary approval Wednesday by U.S. District Judge Christina Snyder in Los Angeles, calls for Yah...
A U.S. Senate committee on Wednesday rejected an amendment that would prevent Internet service providers from charging Web firms more for faster service to consumers. The amendment failed by an 11-11 vote The "net neutrality" amendment was designed to ensure that telephone and cable companies treat Internet content equally by not interfering with, ...
Voice over Internet Protocol vendor Vonage announced Thursday that it will begin selling a portable VoIP phone that plugs into any PC for voice communications The new V-Phone, US$39.99 with a $9 activation fee and $15 to $35 service plan for varying numbers of minutes, works wherever users have USB access to a notebook or desktop PC linked via a br...
Sending a competitive shot across the bow of e-tailers such as Amazon and eBay, Google Thursday launched its long-rumored online payment system, now known as Google Checkout Checkout launches with a handful of major online merchants having signed up, including Jockey, the Starbucks Store, Levi's, Dockers, Buy.com, Timberland and Zales jewelers. Goo...
The recent reinvention of marketing has sent the discipline to measure its efforts. With new metrics, expressly communicated goals and number-gathering in ad campaign executions, product launches and channel sales, marketers expect to remake their art as science However, getting the beakers bubbling in marketing labs presents problems when data hol...
Sprint had a problem ubiquitous to all retailers: a percentage of customers unhappy with its products and services. However, for Sprint -- one of the nation's largest wireless telecom providers with a complex supply chain that touches upon numerous and overlapping related customer service processes -- the original problem quickly mushroomed to affect other parts of its organization...
TheEclipse Foundation this week unveiled a grouped,open source software release dubbed "Callisto" that it considers a shining example of open source software development for theenterprise The foundation's biggest feat with respect to the release -- a collection of 7 million lines of code contributed by 260 developers from 15 vendors around the glob...
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