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When it comes to CRM analytics, companies often make the same mistakes, many of which could be corrected by a change in focus and a better understanding of exactly what CRM analytics is, new research suggests. Improved understanding would lead to better opportunities for cross-selling and up-selling, the key reasons for implementing CRM analytics in the first place...
This week, European Commission (EC) regulators fined Microsoft 280.5 million euros (US$356 million), adding to the 497 million euros ($630.7 million) the company has already been forced to pay Noncompliance with a mandate to disclose technology documents is the official reason for the fine, yet the deadline for such compliance has not yet passed. T...
Mozilla's beta version of Firefox 2.0 is drawing applause from reviewers for its new anti-phishing features, which are likely to become increasingly important in consumers' constant battle against data theft The built-in phishing protection in the latest version, which debuted Wednesday, warns users when they encounter suspected Web forgeries and o...
One small step for an inflatable satellite, one giant leap for commercial space travel took place this week as Genesis 1 launched from Russia and began orbiting the Earth The experimental craft, developed and paid for by Nevada-based Bigelow Aerospace, may represent the biggest achievement by a private company in space flight since Paul Allen's Spa...
Shares of German software giant SAP were battered Thursday after the company warned that earnings and revenue would fall short of forecasts. The announcement fed speculation that rival Oracle's aggressive growth-by-acquisition strategy has started to erode SAP's market share SAP shares gave up as much as 10 percent of their value after the company...
Palm on Thursday announced it is teaming up with Vodafone and Microsoft in hopes of expanding the adoption of wireless push e-mail in Europe The UK, Germany, Spain, Italy and the Netherlands will have first dibs on the collaborative Palm Treo smartphone, which will operate on Vodafone's 3G/UMTS network and use Microsoft's Windows Mobile operating s...
Online social networking site MySpace.com has surpassed Internet giant Yahoo as the most popular Web site in the United States, according to Hitwise research MySpace accounted for 4.46 percent of all Internet visits in the U.S. for the week ending July 8, 2006. In fact, MySpace drew more online visitors than Yahoo or Yahoo Mail last week, Hitwise r...
Consumers who love to chat will have more people to talk to now that Yahoo and Microsoft have bridged their instant messaging services On Thursday, the companies began limited public beta testing of interoperability between Yahoo Messenger with Voice and Windows Live Messenger, an updated version of MSN Messenger....
The European Union's second-highest court has struck down the regulatory approval of the merger of Sony Music and the music business of Bertelsmann nearly two years after the deal was completed While the decision could force the undoing of the earlier merger, which created Sony BMG, it may also undermine ongoing merger talks between Warner Music Gr...
Mozilla's open source Firefox browser continues to creep up on Microsoft's Internet Explorer. Firefox's share of the global browser market grew to 12.93 percent in July, according to a new report Although that number is still small, compared to the whopping 83.05 percent enjoyed by IE, Firefox's total usage share increased by 1.14 percent since May...
The Department of Homeland Security is testing a new digital emergency system that, once implemented, will deliver alerts to any device that can receive a text message It is expected to go into effect by the end of 2007 after testing, largely carried out through its partnership with the Association of Public Television Stations (APTS), is complete....
Threats from hackers are converging -- not just coming in on e-mail, or over the Web, or via Instant Messaging (IM), but through all three media, simultaneously, heightening the threat level that computer users are facing This week, MessageLabs released its "Q2 2006 Intelligence Report," detailing the surprising trends in security for April through...
When it comes to software, there are two schools of thought about tackling a basket of tasks. You can try attacking each task separately with an individual application, or you can look for a Swiss Army knife software suite to mount a unified assault on them If the all-in-one approach appeals to you, then Nero has a dandy solution. It's the latest v...
Microsoft is takingXbox 360 fans back a couple of decades, getting deeper into the red hot retro video game market by offering the 20-year-old "Frogger" title for its newest console via Xbox Live Arcade The well known frog-crossing-the-street game will be followed by other retro titles -- "Galaga," "Street Fighter," "Pac Man" and others -- that wil...
Mozilla's open source Firefox browser continues to creep up on Microsoft's Internet Explorer. Firefox's share of the global browser market grew to 12.93 percent in July, according to a new report Although that number is still small, compared to the whopping 83.05 percent enjoyed by IE, Firefox's total usage share increased by 1.14 percent since May...
Microsoft on Tuesday released seven patches, five classified as critical, for July's Patch Tuesday event. The seven patches fix at least 10 vulnerabilities in consumer and enterprise software Security bulletin MS06-035 addresses a critical vulnerability in Windows Server 2003, as well as in Windows XP and Windows 2000. A security flaw in these prog...
Embryonic stem cell research supporters are urging President George W. Bush to withdraw his threat to veto legislation that would allow federal funding for the controversial studies The bill, which passed the House a year ago, is expected to gain broad bipartisan support in the Senate when it comes to a vote later this month, but it may not win the...
Hackers have once again targeted the government, forcing theU.S. Department of State to scramble to ensure its data is protected Large-scale computer break-ins have occurred over the past several weeks, according to published reports, but the department is confident no sensitive data has been compromised, spokesperson Edgar Vasquez told TechNewsWor...
Antitrust regulators from the European Union (EU) levied a US$357 million fine against Microsoft for failing to comply with an earlier order to reduce the impact of its Windows monopoly The latest fines bring the total financial penalties assessed by the EU against the software giant to close to $1 billion, with an earlier $600 million fine having ...
Although comparison shopping motivates many a consumer to shop online, it's second fiddle for small businesses shopping on the Net, according to a study released by JupiterResearch last Friday The most significant factor governing purchases on the Web by small businesses is previous experience or familiarity with the seller, said Sonal Gandhi, the...
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