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Over the last three weeks I have received an intensive course in what it means to be The Customer, and I really liked it During that time -- not to mention the preceding six months -- my wife and I have been trying to get our kitchen remodeled....
The popularity of social networking sites like MySpace and user-generated content sites like YouTube are inducing traditional news organizations to rethink their approach to the Web Outfits like Fox News, CNN, USA Today and MSNBC have begun to incorporate social networking tools into their sites, as well as actively soliciting content from their us...
In what could be a victory for Microsoft and a blow to the open source community, the state of Massachusetts has added Microsoft's Office Open XML standard to its list of potential standards it will allow for government use The inclusion of Office Open XML came in the latest version of Massachusetts' Enterprise Technical Reference Model (ETRM), a r...
NetSuite made its long-anticipated move toward becoming a public company, filing the necessary paperwork on Monday. The company plans to raise up to US$75 million with its initial public offering of common stock. The filing did not state the number of shares or the expected IPO price, however Credit Suisse is the lead underwriter for the IPO. WR Ha...
The European Commission has asked major Hollywood movie studios to provide information about their choices of high-definition DVD formats as part of an informal examination for the possibility of antitrust activity The two competing standards -- HD DVD and Blu-ray Disc -- have each won exclusive support from different studios, causing concern that ...
A U.S. subsidiary of Germany's SAP made "inappropriate downloads" of documents from the Web site of rival Oracle, SAP acknowledged, but the company denied the actions represented corporate espionage In response to a suit filed by Oracle in March, SAP said its division TomorrowNow was authorized to download documentation such as software patches and...
Navigation planning has hit critical mass. Today's markets are more competitive than ever. With that in mind, it is paramount that you attract visitors to your Web site. When developing a Web site, you need a strategy, as there are crucial elements which need to be planned in order for you to succeed The worst scenario is to have visitors come to y...
Network connectivity has quickly and quietly become necessary -- and is sometimes even taken for granted -- in today's high-tech, instant-communications environment Part 1 of this three-part series on next-generation networking takes a look at how the need to comply with new, more stringent information security regulations and reporting requirement...
Adobe Systems released two suites of software -- Adobe Creative Suite 3 Production Premium and Adobe Creative Suite 3 Master Collection -- representing a major step for the company as it integrates its recent acquisitions "They promised and they delivered," Melissa Webster, program vice president for content and digital media technologies with IDC,...
From this day forward, consumers who purchase cable TV subscriptions will no longer be forced to lease integrated set-top boxes provided by their cable operators Instead, as a result of a ruling by the Federal Communications Commission (FCC) that took effect July 1, cable operators must now provide consumers with set-top boxes that include a slot f...
Amazon.com and Microsoft have come together to launch the 1,000 Indies Project, in which the online retailer will sell independent films in the HD DVD format via its CustomFlix DVD on Demand service The venture, according to Microsoft, is designed to lower the barriers to entry for filmmakers to produce and distribute movies in the HD DVD format by...
Blockbuster has named James Keyes, former chief of convenience store chain 7-Eleven, as its new CEO as it bids to regain investor confidence while fighting off challenges from Netflix and emerging technologies Keyes will succeed John Antioco, who activist investors -- led by billionaire board member Carl Icahn -- forced out. The investors were ince...
Ever get the feeling that somebody is watching over your shoulder while you browse the Web? Yahoo's new SmartAds program promises to bring to your monitor display ads based on your behavior, location and demographics....
Private equity firm Carlyle Group reportedly has offered about US$11 billion for UK-based Virgin Media, with a bidding war for the rights to acquire the quirky company possible Carlyle may have bid as much as $30 to $35 per share for the company, according to press reports. Virgin provides cable TV, high speed Internet access as well as both landli...
Security firm Trend Micro has released TrendProtect, a free browser plug-in that alerts computer users to unsafe Web sites that contain unwanted content and hidden threats The free download is designed to help consumers and business Web surfers avoid an alarming number of Web sites infected with malware, said Trend Micro officials. The malware inst...
Effective Web content provides targeted messaging to attract customers onto a Web site followed by consistent, timely and relevant information to guide them through the online experience. The goal of these actions is to culminate in a desired result such a sale, qualified lead or submitted application Findings from a recent Aberdeen Group benchmark...
ATG has introduced a service center application for its e-commerce suite, ATG Commerce, that builds on some of the company's previous acquisitions. The Commerce Service Center contact center application integrates e-commerce functionality with back-end order administration, sales support and customer care Like most service applications, ATG CSC off...
After an unprecedented development process that brought four drafts in eighteen months, the Free Software Foundation (FSF) has released the third version of the GNU General Public License (GNU GPL), the world's most popular free software license "Since we founded the free software movement over 23 years ago, the free software community has develope...
In the U.S., a lot of folks are off this week because the 4th of July, which marks the Independence Day holiday, comes on a Wednesday this year. An impressive number of Americans have been spending the last few days scrambling to buy a US$3,000 phone, and I think it is time to begin talking about the impact of this event In addition, last week Gat...
A method for screening new hires that counts the likes of Google among its adherents may create some fertile ground for future employment lawsuits That's the opinion of two attorneys writing the New York Law Journal this week....
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