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E-commerce is an important sales channel to businesses of all sizes, but when it's a company's sole meal ticket, the stakes are even higher. Threats to Internet profits often lay hidden and customers rarely stop to point them out "An increase in help-desk call volume is usually the first indicator of trouble in the Web infrastructure," Hon Wong, CE...
Companies are increasingly faced with the challenge of how to leverage the large amounts of data available in the contact center. The data is accumulated through customer management systems -- CRM, SFA (sales force automation), ERP (enterprise resource planning) and order fulfillment -- and interactions with the customer (customer data, issues and transactions)...
It's now a well-known fact that on the Internet, no one knows you're a dog, but when it comes to Internet telephony, the bigger concern is that no one might know where you are either. Dial 911 for emergency assistance, and you could be out of luck, as some well-publicized lawsuits have shown Voice over Internet Protocol, or VoIP, is a rapidly expan...
Federal prosecutors have drawn first blood in the stock options backdating scandal. Following a five-week trial, Gregory L. Reyes, the former CEO of Brocade Communications Systems, was convicted of 10 counts of conspiracy and fraud in Federal District Court in San Francisco Reyes could receive a sentence as steep as 20 years in prison, as well a mu...
Internet security research firm Sophos has warned of a massive spam campaign it has detected within the past 24 hours The spamming operation, known as a "pump and dump," was designed to boost the share price of company that sells wireless products to young people, according to Sophos....
Parents who have eagerly sat their infants in front of TVs playing DVDs and TV shows designed to boost their intelligence may want to rethink their plans, according to a recent study published in the Journal of Pediatrics. The so-called education DVDs and shows aimed at babies ages 8 to 16 months that purportedly make them smarter could cause them to lose language skills, according to researchers...
By 2011, Internet advertising is expected to become the largest advertising segment, surpassing newspapers for the first time, a new study reported Tuesday The same study predicts overall communications spending to top US$1 trillion in 2008, making it the third-fastest-growing sector in the U.S. economy, just shy of government and agriculture....
Mission Specialist Barbara Morgan, the teacher-turned-astronaut who is embarking her first space flight Wednesday, is capturing much of the world's attention as the space shuttle Endeavour is readied for launch Morgan served as the backup to Christa McAuliffe under the NASA Teacher in Space program between September 1985 and January 1986, training ...
Cisco Systems released fourth quarter and fiscal year results that heartened technology investors and, according to the networking giant's CEO, reflected "great execution across the company." For the year, Cisco reported net sales of US$34.9 billion, a 23 percent increase over its 2006 sales figure, and net income of $7.3 billion. Its fourth-quarte...
Sprint Nextel's second-quarter earnings fell sharply in part due to costs associated with the merger creating the third-largest national telecom carrier, the company said Sprint Nextel still managed to beat Wall Street estimates with net income of US$19 million, or a penny per share, compared with a profit of $370 million or 12 cents per share in t...
Recent events have raised questions as to whether San Francisco's municipal WiFi project will ever reach completion. The latest twists in the saga are leading some industry watchers to wonder whether the deployment of WiFi technology across a city may ever reach its full potential Indications both from the city and from EarthLink, which is develop...
We live in an a golden age for portable gizmos Wherever we go we can take our computers, telephones, personal organizer, digital cameras, video camcorders and satellite radios with us....
Hoping to use social networking to compete with auction giant eBay, Buy.com on Tuesday launched Garage Sale, a service that lets users sell goods and services from within their home pages on sites such as Facebook The Internet retailer said its service would be immediately available to users of Facebook and would be rolled out for other social netw...
Open source started as a small community with a set of ideals about software development, believing that developers should make their products more expedient and user-friendly by making the underlying code accessible to everyone. As the open source software movement has grown, the fundamental tenets have proven its merits. As a result, now open source is being adopted by many of the largest corporations in the world...
The risk of getting into an auto accident while reading or writing text messages is 50 percent higher than talking on a phone while driving, according to new research A person talking on a cell phone when driving is four times more likely to get into an accident than someone driving without distraction from the phone; for someone "texting" when dri...
A California state law prohibiting the sale of violent video games to minors was declared unconstitutional Monday by U.S. District Judge Ronald Whyte on the grounds that it violates the First Amendment The law, which was signed by Gov. Arnold Schwarzenegger in 2005 but had not yet been implemented because of a suit brought by video game makers, wou...
The Bush administration upheld the U.S. International Trade Commission's ban on the import of cell phones containing Qualcomm chips Monday, prompting the vendor to announce it will appeal and renew its request for a stay on the ban "I have decided to permit the limited exclusion order and cease and desist order ... to become final," said U.S. Trad...
Novell and Lenovo, the world's No. 3 PC manufacturer, have inked a deal to pre-install the Linux operating system (OS) on certain Lenovo ThinkPad notebook PCs, the two companies announced Monday at LinuxWorld, held this year in San Francisco. Lenovo will also provide support for Suse Linux Enterprise Desktop 10 (SLED), Novell's open source OS "We h...
A federal judge handed Microsoft a huge victory in a years-old patent spat with telecom giant Alcatel-Lucent focusing on how personal computers running Windows play back MP3 music files, setting aside a US$1.5 billion jury award granted after the software giant was found to have infringed on two digital music playback patents Judge Rudi Brewster of...
Not to be outdone by Sony's recent -- and now somewhat controversial -- PlayStation 3 price cut, Microsoft has slashed US$50 off the price of the Xbox 360 The price reduction, which goes into effect Wednesday, applies to Xbox 360s sold by retailers in the United States, said Microsoft....
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