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Companies' integrated voice recognition (IVR) applications are being stretched thinner and thinner. Even with the best interface designs in place, customers are still abandoning calls before completion Forty-three percent of companies surveyed in the Aberdeen Contact Center Analytics benchmark report are either seeing poorer performance in call aba...
CES is an incredible show, but I was both sad and happy to see the final keynote Bill Gates gave at CES, both because I like Bill and probably won't see him personally again, and because he is moving to something that he really wants to do, I'm happy for him. I also think this CES signals a major change for Microsoft that is part positive and part negative...
Peer-to-peer consumer lending sites are shaking up the world of Internet finance. Be it the Internet or broadband wide-area networks, growing capabilities and increasing standardization are changing the way finance organizations do business, as Part 1 of this series discusses The Net is also a key enabler facilitating the rising prominence of the m...
Outsourcing phenom Infosys Technologies posted mixed third quarter results, causing its stock valuations to drop by some 5.6 percent midday Friday. It also reignited speculation that the Indian-based conglomerate's fortunes may be too closely linked to the U.S. economy For the quarter, Infosys posted earnings of 52 US cents a share, topping analyst...
While apparel, department and specialty stores bemoan a 2007 less-than-stellar holiday sales season, consumer electronics retailer Best Buy announced Friday that its total revenue for the fiscal month ending Jan. 5 rose 11 percent to US$7.3 billion, meeting the company's expectations. That increase was due in part to the net addition of 127 new stores during the past 12 months. For the same period ending Dec. 30, 2006, the electronics giant reported total revenue of $6.6 billion...
On Wednesday, the Supreme Court will hear an argument in the Quanta v. LG Electronics case. The issues involve some interesting patent doctrines and their interplay with technologies of today The case involvesLG licensing some chipset patents to Intel with some express contractual provisions -- including one requiring that Intel notify its customer...
Researchers at Advanced Cell Technology have successfully created human embryonic stem cell lines without destroying human embryos The new technique, published in a report Thursday in the journal Cell Stem Cell, involves removing single cells from embryos using a technique similar to preimplantation genetic diagnosis (PGD), a procedure already used...
The results of a pair of year-long studies that use so-called intelligent appliances show that new power grid management tools in the home -- and even in the appliances themselves -- can help save homeowners money while improving power grid efficiency at the same time The Pacific Northwest National Laboratory (PNNL) -- part of the Department of Ene...
Oracle's steady march to integrate its string of multimillion-dollar acquisitions continues. Its latest meld is the PeopleSoft Enterprise CRM 9 application with the Oracle Customer Hub, with Fusion middleware serving as the common platform The end result is a CRM enterprise suite with master data management features, explained Oracle Vice President...
Amazon.com will start selling songs from the massive library of Sony BMG in a format free of restrictions on copying and playback -- a major victory for the e-tailer's fledging music store and another sign that digital rights management (DRM) controls on premium digital music may soon be a thing of the past Sony BMG becomes the fourth and final maj...
Software as a Service was designed to be a more convenient way for businesses to implement enterprise applications. However, on the vendor side, the new distribution approach complicates matters in the sales department Traditionally, a salesperson would sell clients on-premise software packages that might cost in the neighborhood of $250,000. The c...
Have you been unsuccessful in raising capital for your company? Certainly, depending on the profitability of and prospects for a company, raising capital can be a difficult challenge. However, some industries find it easier to raise capital than others. Much of it depends on which industries are in vogue on Wall Street A company has more options th...
On Nov. 15, the Securities and Exchange Commission took a first step to drawing a road map toward use of globally accepted accounting standards by voting unanimously to allow foreign companies to file financial results using international financial reporting standards (IFRS) without reconciling the figures to U.S. generally accepted accounting principles (GAAP)...
Corresponding with the rise in all forms of social media has been a growing fascination -- to the point of obsession on the part of some marketing VPs -- to find their markets' key influencers I got to thinking about this after watching the movie"Elf" over the holidays. The character of Miles Finch, who is supposed to be the key influencer of publi...
The career path to the software industry used to be cut and dry. Coders had a choice of either developing projects as part of a remotely dispersed community or punching a clock as a slave to a commercial software house. The former usually meant being considered a player in the software bush league. The latter meant a promotion to the industry's majors...
Hillary Clinton is my friend. On MySpace, that is. If I were going to vote for the first candidate that responded to my social networking "friend" request, it would be her. Of course, that's a silly idea, but with all the hoopla over politicians using new technologies, one might ask: How has Web 2.0 changed the political process? Web 2.0 generall...
San Francisco-based security firm Coverity has been working with support from the U.S. Department of Homeland Security (DHS) and with Stanford University to find flaws in open source software, and it looks like they've found plenty ...
New York Attorney General Andrew Cuomo is investigating Intel for possible illegal business practices meant to keep rival Advanced Micro Devices at bay -- the latest development in an ongoing antitrust entanglement for the leading chipmaker Cuomo's office has issued a "wide-ranging" subpoena to California-based Intel, seeking documents and other in...
An announcement by Dutch game developer Engine Software that its first WiiWare game, "Project Bang," had the gaming blogosphere buzzing Wednesday about a March 2008 launch date for Nintendo's WiiWare, a game development and download portal, in Europe and possibly the U.S ...
Daily traffic to video-sharing sites such as YouTube has almost doubled in the past year, according to a new study released Wednesday by the Pew Internet & American Life Project Whereas only 8 percent of Internet users surveyed at the end of 2006 said they had used a video-sharing site the day before being surveyed -- an indicator that they visit s...
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