- Welcome Guest
- Sign In
- Welcome Guest
- Sign In
An increasing global customer base is driving companies to provide "follow-the-sun" customer support services. In order to enable this level of support, agents are now being located in any part of the world. The challenge is to merge technologies and provide seamless, accurate and real-time customer service Contact centers are constantly battling t...
I've had a little time to think about the Yahoo/Microsoft merger, why this makes sense and what could go wrong. This thing actually should be one of the easiest mergers of its type, and there is actually a strange amount of affinity, often taken for granted, between these two firms that most seem to not know about. In addition, I'm amazed at how many people are being outspoken on how bad the Macbook Air is, and I think it is time to re-look at just what a flagship product is supposed to be and reset expectations a little bit. Folks, once you understand what this product is intended to do, it really isn't that bad...
SugarCRM will be building out its global footprint and investing in its engineering bench now that it has completed its latest round of funding The open source customer relationship management provider just secured aUS$20 million package, led by New Enterprise Associates, bringing its total funding to $46 million. Existing investors Draper Fisher J...
Though theSouthern California Linux Expo, or SCALE, really doesn't get going in earnest until Saturday, it's already clear this is no Macworld First of all, the Linux community doesn't have a charismatic marketing genius like Steve Jobs hawking products on a stage with a three-story screen behind him and an audiovisual program to make U2 jealous....
The battle for the hearts and minds of social networkers goes on Facebook fired the latest shot Thursday with the launch of a Spanish-language version of its site. It plans to launch French and German versions by April....
Amazon.com's new stock buyback program and its newly stated goals to retire outstanding debt appear to be a good fit for a company that seems to be in an aggressive mode, according to analysts "It's certainly not going to put a huge dent in their cash coffers," Michael Souers, a retail analyst with Standard & Poor's, told the E-Commerce Times Frida...
Shares of computer security software maker McAfee surged Friday after it posted higher revenue and, despite a sharp drop in profit compared with the year before, better-than-expected earnings McAfee's net income fell to US$12.2 million, or 7 cents per share, in the quarter that ended in December, down sharply from $32.9 million, or 20 cents, a year...
Mozilla released an update Thursday that corrects several vulnerabilities in the Firefox Web browser Firefox 2.0.0.12 patches critical flaws that could result in Web browsing history and forward navigation stealing; privilege escalation that could allow cross-site scripting exploits; and crashes with evidence of memory corruption....
You're reading the latest about the presidential primary campaigns and suddenly get a craving for coffee. An ad pops up on the screen: Starbucks is offering 10 percent off its afternoon skinny vanilla lattes. Coincidence? Not likely, if you're checking the news on your mobile phone. Look up, and you'll probably see a Starbucks across the street. You just got served a location-based ad...
If you haven't already heard, the U.S. government is going digital Exhibit A: President Bush submitted his 2009 budget proposal to Congress electronically, and he held up a tablet PC for the photogs to illustrate just how tech-savvy he is. (Whoa! Slow down there, you tech-savvier-than-thou leader of the free world looking to save the planet with PD...
Researchers have created a new knee brace device that can harvest energy normally dissipated or essentially wasted from the human body during walking While it's not shocking that power can be generated this way, it may be surprising to hear how much electricity the device can produce: five watts, enough to run 10 cell phones....
Alcatel-Lucent lost more than US$3.7 billion in the fourth quarter and predicted a soft market for its telecommunications gear for much of 2008 The France-based company -- created through a $13 billion merger in 2006 -- also said it would not pay out a dividend to shareholders. However, the company did not announce additional layoffs, as had been w...
It's the bane of anyone who uses the Internet: remembering different user IDs, passwords and registration information for sites you use regularly Soon, you may not have to....
Logitech has been known throughout the technology world for years as a leader in computer equipment. As pioneers in fields ranging from wireless mice to high-output digital speakers, Logitech has usually focused its attention to what matters -- quality at an affordable price point The Logitech Harmony series of universal remote controls follows tha...
When a company is not publicly held, there is generally no legal reason why it should have a board of directors. Yet, there are plenty of private companies that have boards. In fact, I happen to sit on the board of a private company So, the question must be asked: When should a private company have a formal board of directors?...
In January, network security tools startup Packet Analytics launched Net/FSE, or Network Forensic Search Engine. Net/FSE is the first commercial search engine for enterprise network data to focus on security incident response by harnessing the analysis of NetFlow data. It is designed to exploit the forensic potential of NetFlow data to dig deep into network alerts...
Amdocs has introduced a new lineup of service offerings designed to help its customers make the transition to marketing their own products and strategies in the digital medium. Amdocs began realigning its product portfolio in this direction last year, when it introduced the Customer Experience Systems (CES) blueprint Its new service offering, Amdoc...
The next generation of parents is set to embrace genetic testing of kids for diseases that may occur later in life, according to a study published in the American Journal of Medical Genetics. This is big news given that many medical professionals oppose the practice and there is a movement in Congress to secure genetic privacy. This raises a key question: What is the nature of genetic data?...
Modu, a new cell phone manufacturer based in Israel, is developing a new set of modular components for cell phones, letting consumers add pieces and parts to a miniature core cell phone to enhance its functionality -- or even just its look and feel Modu's business plan calls for three basic products in its initial lineup, which it's calling the "Mo...
With a marked lack of fanfare, Microsoft lowered the price of its Xbox 360 add-on HD DVD player from US$179 to $129. Microsoft has also bundled five free HD DVDs with the player The price cut comes just a few weeks after Toshiba dropped the price on its three HD DVD standalone players to $149 from $299. That move followed a Warner Bros. announcemen...
Loading ...
