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Windows Live Hobbled by Daylong Outage

Users of many Microsoft Windows Live services worldwide were hit by an outage on Tuesday that lasted most of the day before Microsoft managed to fix it The issue affected the Windows Live ID log-in process and for the most part spared customers who were already logged in, Windows Live product manager Samantha McManus said....

HP Pumps Enterprise Features Into SANs for Midsized Firms

HP launched a new virtual storage disk array targeted for midsized businesses Tuesday. The HP StorageWorks 4400 Enterprise Virtual Array (EVA4400) provides medium-sized organization users with a combination of features normally found in systems for enterprise-class businesses The EVA4400 is a solution for businesses with a need to reduce the costs ...

Is Google's Sky Falling?

Google shares dropped nearly 5 percent in the wake of a report by research firm comScore that pointed to a flattening in clicks on the site's ads comScore reported flat year-to-year performance in Google's paid ad clicks for January -- its 532 million clicks actually decreased 0.3 percent. This likely was the "primary catalyst" behind Google's most...

MS Pulls Curtain on Windows Server 2008

Microsoft launched Windows Server 2008 in Los Angeles on Wednesday With its new features and enhanced tools, Windows Server 2008 has enjoyed a better reception than Windows Vista and has been deployed by a number of companies in beta, Rob Enderle, principal analyst at the Enderle Group, told TechNewsWorld....

EU Wallops Microsoft in Antitrust Grudge Match

The European Union has slapped Microsoft with a record US$1.35 billion fine "Microsoft was the first company in 50 years of EU competition policy that the Commission has had to fine for failure to comply with an antitrust decision," said European Competition Commissioner Neelie Kroes....

RightNow Launches February '08, Gives Customers More Context

RightNow has updated its flagship Software as a Service CRM product with new agent desktop functionality, customer-tracking abilities, enhanced analytics and chat features The new version, which it calls "February '08," also includes a contextual workspace -- that is, a user interface for contact center service reps that changes dynamically based o...

EXPERT ADVICE

Secure E-Commerce From First to Final Click

What's most important to consumers when making a purchase online? Personal identity. Consumers are taking more notice of their individual online security after a string of recent identity theft cases made major headlines. According to a recent survey by the University of Southern California's Center for the Digital Future, 61 percent of adult Americans said they were "very" or "extremely" concerned about the privacy of personal information when buying online, an increase from 47 percent in 2006. Prior to 2007, that number had been decreasing for the past six years...

The Internet, Politics and Power of the People

Vox populi vox dei -- the voice of the people is the voice of God -- was supposed to represent democracy in action. Until now, however, the true state of democracy was perhaps best expressed by the saying "Freedom of the press belongs to those who own one." The Internet and associated technologies are changing that....

The Virtualization Challenge, Part 2: Making the Case

Part 1 of this five-part series defines the various types of virtualization. This installment looks at the business reasons for virtualizing your IT system. How will virtualization contribute to your top or bottom line? How much can you save? The function of IT is to support business, and every IT decision must be business-driven. So, what kind of ...

Yahoo Buzz Lets Readers Rank the News It Chooses

Yahoo has launched it own version of a social media Web site -- that is, one that publishes a selection of articles from a variety of online sources every day and gives users the chance to rank them Yahoo'sBuzz is very similar to such popular sites asDigg,Del.icio.us andReddit. There are a few differences, of course, starting with the fact that it ...

New MS Tracking Tool Measures Online Ad Effectiveness

Microsoft announced a soft beta test for software that will potentially give companies a more comprehensive view of how users interact with advertisements The Engagement ROI software was built to track whether branding messages convert potential customers into paying customers, in much the same manner traditional advertisers assemble a media plan f...

New Security Suite Blocks Data Diversion

Perhaps like no other industry before it, the IT industry has come to thrive on continuous innovation coupled with rapid and widespread product introduction. In the competitive -- at times mad -- rush to be first or early to market key things are sometimes overlooked. When it comes to security, it is impossible to identify every vulnerability, much less foretell just how hackers will try to exploit them...

Server Heavies to Get VMware Inside

VMware announced Tuesday the upcoming availability of servers from a variety of manufacturers that will include a fully integrated preinstalled version of VMware's virtualization software Within the next 60 days, Dell, Fujitsu Siemens, HP and IBM will begin shipping servers with the VMware ESX 3i hypervisor embedded, the company said....

ABC Goes On-Demand - But No Skipping Commercials

Television networks are still figuring out how to corral the profit potential of the digital video recorder, and ABC is the latest player to make a move The Disney-owned network will offer programs free to Cox Communications cable subscribers who have Cox's video-on-demand service. Atlanta-based Cox is the third-largest cable TV company in the U.S....

Google Chips In to Build Trans-Pacific Telecom Cable

Google is joining five other companies to lay a 6,200-mile undersea cable linking the U.S. and Japan Its partners in the so-called Unity cable project are telecommunications providers Bharti Airtel, Global Transit, KDDI, Pacnet and SingTel....

Who's Winning the ID Theft War?

Depending on which set of criteria you reference, ID fraud either is on a significant decline or will be a lingering threat for several more years The general trend points downward. Overall, 2007 saw a 12 percent drop in ID fraud incidences to US$6 billion, according to Javelin Strategy & Research's report released in February....

CRM BLOG SAFARI

The Customer Is Sometimes Always Right

The customer is always right -- except for, of course, when he or she isn't When it's inconvenient for the company, or when the customer asks for something that could negatively affect the company's revenue streams or business model, the customer is never right -- even when he or she is....

Portals in a Web 2.0 World

Whither lies the true "doorway" to the Web 2.0 world? The search for this golden portal into the future Web has launched a mega-billion dollar corporate competitive scramble with no complete solution in sight -- yet....

FCC Net Neutrality Hearing Turns Up Heat on Comcast

The Federal Communications Commission is prepared to step in and prevent Internet service providers from arbitrarily regulating Web traffic to control demand on their networks if it deems such moves are necessary At the start of a day-long hearing on the topic of network traffic management -- a hearing spurred by controversy over Comcast's use of t...

Can Google's Midas Touch Turn Health Record-Keeping Golden?

Through a joint venture with the renownedCleveland Clinic, Google is entering yet another software category: electronic personal health records The two firms last week announced plans to develop a PHR pilot program for use by a group of Cleveland Clinic patients who currently use the clinic's in-house system....

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