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Gary Brighten, a GM engineer, logs onto the Williams Controls Web site and goes to the GM-secure area. He clicks to the file he has been working on all week, a CAD program that helps him design the farm equipment part he needs. He finishes the design and sends the program over to the sales department after filling out the online purchase order In f...
What does it take to elbow your way to the top in the e-tailing wars? Price? Brilliant customer experience? Viral stickiness? ...
As it aggressively prepares for large Internet traffic despite not determining how to regulate its Internet economy, China unveiled its third major telecommunications carrier and warned that new laws may exclude foreign investment in China's Internet service providers (ISPs) and content providers The China Netcom Corp (CNC) is building a 20-gigabyt...
Home furnishings Web site HomePoint.com announced today that it has joined the growing list of dot-com companies that have added the element of offline stores by establishing its HomePoint Advantage Network The system will link thousands of furniture stores to the Web company's extranet, an electronic system that facilitates the ordering and delive...
An Internet study of e-tail buying trends and customer satisfaction released yesterday by Deloitte & Touche shows that most online consumers are happy with their e-commerce experiences and are eager to use the Internet to purchase gifts during the holiday buying season According to the study, high satisfaction levels will contribute to the average ...
Online toy seller eToys (Nasdaq: ETYS) announced today that it has reached an agreement with Discovery Toys, the direct seller of children's educational and developmental products, to be its exclusive online distributor The move extends eToys' reach into the children's product market at a time when the company is already experiencing its share of g...
Sun Microsystems (Nasdaq: SUNW) announced yesterday that it has created a $200 million (US$) investment fund to assist companies that develop next-generation Internet products, markets and services based on Sun's technology and platforms Sun will partner with venture capital firms and investment banks to identify companies for a minority position.
According to new research by the Yankee Group, nearly 10 million U.S. homes will be digitally remodeled with home networking in the next four years The Boston, Massachusetts-based research firm led a home-networking forum in Santa Clara, California this week, during which executives from Microsoft, Motorola, 3Com, Sony, Lucent and Sun Microsystems...
According to a survey released by online research service E-BuyersGuide.com, the majority of e-tailers acknowledge the importance of customer satisfaction with the purchasing process The report also showed that, as consumer sites struggle to attract and retain customers, 49 percent of e-tailers surveyed said that they plan to spend significantly mo...
Women's online portal iVillage (Nasdaq: IVIL) announced today that it will partner with eight brand-name retailers to launch a women's shopping service The partners will bring together both online and offline brands, including Gap.com, Garden.com, Macys.com, Nordstrom.com, Gloss.com, Petopia.com, PlanetRx.com and Tavolo. The program will also inclu...
Retail giant Neiman Marcus (NYSE: NMG) announced the launch of an e-commerce Web site today that will offer apparel, accessories, home furnishing and holiday gifts to upscale buyers The new site will also offer an array of customer service support features, including 24-hour instantaneous customer assistance, real-time online chats, and zoom for cl...
As part of the magazine industry's continuing effort to find its footing on the Web, Conde Nast's Internet division CondeNet will begin selling Williams-Sonoma products on its Epicurious Web site on November 1st The move seems to indicate that magazines are reconfiguring their Web models around retail sales. High-profile magazines such as Playboy a...
Web-based movie superstore Reel.com (Nasdaq: HLYW) announced the launch of its Holiday Store today, offering gift recommendations as well as gift packages, box sets, low-price movies and live chats with Reel.com representatives "Reel.com's gift store and services will make selecting, wrapping and delivering gifts easy and affordable this holiday," ...
A CBS MarketWatch (Nasdaq: MKTW) poll shows that about half of all Americans do not have Internet access, and most of those who are not online could not care less about the Web "Electronic commerce has made big inroads, but there's investor skepticism and continued doubt that the Internet will replace in-person shopping," said Kathleen A. Frankovic...
According to a report by industry analyst firm Dataquest, a unit of Gartner Group, Inc. (NYSE: IT), business-to-consumer e-commerce is expected to reach $380 billion (US$) worldwide in 2003 While the majority of e-commerce spending is currently attributed to business-to-business transactions, this report focuses on the sharp increase expected in th...
Nokia (NYSE: NOK) and Palm Computing (Nasdaq: COMS) announced today that Nokia will license the Palm Computing Operating System (Palm OS) to run mobile phones that can access the Internet In the deal, Nokia will get a mobile phone operating system that is already widely accepted by application developers and millions of Palm users. In return, 3Com ...
According to a research report released yesterday by the Peppers and Rogers Group, Amazon.com and American Airlines have built the largest return customer base on the Internet Rounding out the top five sites surveyed were Biztravel, Charles Schwab and Dell. Overall, financial services was the leading category for sophisticated customer loyalty prog...
According to a Frost & Sullivan research report, Internet gambling continues to expand as the U.S. government sits on the sidelines The report, "World Online Gambling Markets," examines the industry for its growth and its vulnerabilities to government regulation and competitive changes.
Freei.Net, America's eighth-largest Internet Service Provider (ISP), announced today that it is now available in 1200 cities and all 50 states Launched last fall, Freei.Net was previously available in select major U.S. cities and only 20 states. The move to national service delivery was made possible by a $10 million (US$) investment by Sequoia Cap...
According to PC Data's September E-Tailing Report, a significant sales increase over the lackluster summer months is buoying hopes for a lucrative holiday season The top twenty e-tailers saw a combined total of 4 million buyers in September, and Amazon.com broke the 1 million mark for the first time. Fifteen of the top 20 retail sites posted double...

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