Articles by Jeff Kagan

Will the Charter Communications, Time Warner Cable merger be approved? Comcast and Time Warner Cable decided to merge last year, but that deal eventually was blocked by regulators. After it fell apart last month, we all wondered what big deal might be next. Now we know. So will the Charter, TWC deal be approved? It's way too early in the process to...

There is so much buzz around the smartphone becoming the remote control for our lives. Enough already! While the promise is enticing, there is a dark side to this story that is never talked about. After reading this, see if you are still convinced Don't get me wrong -- I am as excited as everyone else around the future potential for the smartphone....

AT&T Mobility introduced Rollover Data early this year. The offering is very similar to its successful Rollover Minutes for voice calls, which it began offering a few years ago. The question is, will it be just as successful for data? It looks like the answer is yes, as it is now expanding the perk to GoPhone GoPhone is an AT&T Mobility prepaid bra...

AT&T Mobility introduced Rollover Data early this year. The offering is very similar to its successful Rollover Minutes for voice calls, which it began offering a few years ago. The question is, will it be just as successful for data? It looks like the answer is yes, as it is now expanding the perk to GoPhone GoPhone is an AT&T Mobility prepaid bra...

AT&T Mobility introduced Rollover Data early this year. The offering is very similar to its successful Rollover Minutes for voice calls, which it began offering a few years ago. The question is, will it be just as successful for data? It looks like the answer is yes, as it is now expanding the perk to GoPhone GoPhone is an AT&T Mobility prepaid bra...

The wireless and wire line telecom industry completely reinvents itself every few years, it seems, with radical changes either to handsets or networks. Right now, everything seems to be changing Seven years ago, the handset leaders were BlackBerry and Nokia. Today, those companies are struggling to stay on the charts.

Now that the Comcast, Time Warner Cable merger deal has failed, what's next? I think it's likely that if Time Warner Cable is still around, the deal might be tried once again in a few years after the industry has transformed itself. Comcast obviously is still interested in expanding with Time Warner Cable and will try this merger dance again in a ...

Automated telephone calls, also known as "robocalls," used to drive me crazy. Then they stopped, and life was quiet, peaceful and beautiful once again, but just for a few short years. Those disturbing calls have started once again, and now they are worse than ever. Why? And how can we stop them? Robocalls typically are for telemarketing purposes. T...

General Electric made some important news last week, when it announced it was leaving the finance industry. It attributed its decision to recent changes that it characterized as less cyclical and more transformational. At the same time, GE is focused on newer ideas like its "Industrial Internet." If it executes this the right way, it could be a blueprint for growth going forward...

What's more important when it comes to an Internet connection -- quality and reliability, or speed? This is a question I'm pondering as I sip a latte at Starbucks. I have come to the conclusion that while speed is sexy and sells, quality and reliability are more important. See if you agree Like countless others, I spend an hour or two every day wor...

Here we go again. Most everyone who thought Google Glass crossed the privacy line was happy when it appeared the new technology was being shelved. Not so fast. Executive Chairman Eric Schmidt says Google is not giving up on Glass. Like everyone else, I love new technology. However, sometimes companies and their tech staff cross over the line and d...

At this year's South by Southwest Conferences and Festivals in Austin, Texas, more than 150,000 new people have entered the major wireless carriers' network space. Nearly every one of them has a phone for making voice calls or using the Web. How do wireless carriers handle such a demand surge? That's one of the big challenges facing AT&T Mobility, ...

The wearable technology marketplace is already in place and growing. Now, enter the Apple Watch. Although it will speed up growth, this new space will be very different from the iPhone and iPad markets Large companies like Google, Samsung and Sony, and smaller companies like FitBit and others have already thrown their hats into the ring and seen li...

Corning Gorilla Glass, which resists scratches and breakage, is the leader in providing the protective layer on smartphone screens. For a while, it appeared as though Sapphire might pose a threat, but no more. In the meantime, Corning has introduced Gorilla Glass 4, which is the best to date.

You may have heard of a company called Geek Squad, but what about PlumChoice or SupportSpace? Even if you don't know their names, you may very well be doing business with them right now. Who are they? PlumChoice, SupportSpace are both relatively small companies that do business with larger companies, providing top-shelf tech support services to cu...

Xiaomi may soon take its first steps into the United States. How will it do? I have some suggestions to offer. If it follows them, its chances of success will increase. If it doesn't, well, it may face the same problems that have dogged Microsoft, BlackBerry, Motorola, HTC and many others I have watched many handset makers fail. Wireless in the U.S

I love all the innovation and trends in the wireless, telecom, television, Internet and tech space. However there is also a big warning light flashing ahead that no one is paying attention to...trust is eroding. Trust is a delicate thing and is being ignored. Innovation is great, but if we don't protect the privacy and personal information of users, they will lose trust and that will bite us in the end...

Lenovo is one computer maker that seems to be bucking the trend. In recent years they've continued to grow while others struggle Smartphone growth suddenly seems to be a point of interest for Lenovo, which recently acquired Motorola Mobility from Google. It's still too early to pronounce Lenovo a big winner in smartphones from this acquisition, bu...

T-Mobile US strikes again with its new Score offering. Score is like its Jump program for the company's credit-challenged customers. I like all the activity going on at T-Mobile. It is alive once again. That's the good part. However is it starting to burn too fast and too hot? If so, could it burn itself out?...

AT&T recently completed its acquisition of Mexico wireless carrier Iusacell -- so what does that mean for the future of AT&T? The growth potential is enormous, if this is done right The first step is over. AT&T has closed the acquisition. It was one of the quickest deals ever, taking roughly two months from start to finish....