- Welcome Guest
- Sign In
- Welcome Guest
- Sign In
Excellent online customer service may be worth US$17.3billion in 2010, according to a new Ovum survey commissioned by StellaService. That's the round figure for the 10.7 percent premium the report suggests customers are willing to pay for good customer service....
Twitter has announced it will be rolling out @anywhere, a new platform that will allow certain partner Web sites -- including Amazon, Bing, Citysearch, Digg and eBay -- to link to Twitter. The new service will let Twitter users send and receive messages while they are on a partner site. It will also allow users to follow a string of related tweet...
Business process management vendor Pegasystems will be acquiring CRM company Chordiant for US$161.5 million, or $5 per share. Subject to customary conditions, the deal is expected to close in Q2 2010. Under the new purchase accounting rules, transactional costs are now expensed rather than included in the calculation of goodwill, according to Pega...
It now appears almost certain that Google and the Chinese government will not reach an accord over Internet censorship policies and that Google will begin pulling out of the country in the near future. Among the increasing number of signs pointing in that direction are warnings the Chinese government gave to Google's Web partners that they must co...
Google has introduced a mobile version of itsProduct Search tool that lets users check on a product's availability in local participating stores. Product Search for mobile with local inventory lets a user see if, say, a Nikon Coolpix camera is in stock at a nearby Best Buy or Sears -- two of the retailers participating in the program -- and then p...
Google's proposed US$750 million acquisition of the mobile ad network AdMob may be subjected to a protracted period of regulatory scrutiny. The Federal Trade Commission is seeking sworn declarations from at least two of Google's competitors, according to a Bloomberg news report.
Newegg, a well-established online Web site that sells electronic products, apparently had counterfeit -- or perhaps demo products -- make their way into its inventory that were then sold to customers. The site reportedly shipped several fake Intel Core i7 processors to customers At least one of those customers contacted tech Web site HardOCP, which...
Microsoft CEO Steve Ballmer extolled the benefits of cloud computing and spoke about the software giant's increasing commitment to it in a speech at the University of Washington on Thursday. Microsoft has clearly been moving toward the cloud over recent years. All of its products, including Windows, Office and Xbox, are in some way connected to it...
RealNetworks has ended its legal battle with Hollywood over its RealDVD software. The Motion Picture Association of America and Viacom filed suit against RealNetworks in 2008, alleging that RealDVD infringed on content producers' copyrights.
Software AG has developed a vertical social networking and collaboration platform for the BPM industry. Now in open beta, ARISalign is built on Amazon's Web Services and equipped with modeling capabilities, as well as virtual versions of tools typically used by process experts, Matt Durham, VP of market development, told CRM Buyer.
The U.S. appears to be embarking on a new strategy for dealing with the restrictions China places on Internet companies, fueled in large part by Google's recent dustup with the Chinese government over its censorship demands. The company testified before the Senate Judiciary Committee's Subcommittee on Human Rights and the Law on Tuesday, urging th...
There's a common thread running throughout Google's latest legal worries: antitrust accusations, most notably several complaints filed with the European Commission. Last week, the EC opened an inquiry into Google's search ranking algorithm, based on claims of unfair practices made by three companies, two of which have ties to Microsoft....
The European Union has requested that Google make some changes to its Street View service. It wants Google to delete the images that it captures after six months, according to a letter sent to Google from the head of the EU Article 29 Data Protection Group, which is comprised of data protection officials from EU countries. ...
Microsoft has brought a major botnet to its knees using a combined technical and legal strategy that it expects to deploy again. Earlier this week, a federal judge granted Microsoft a temporary restraining order that cut off 277 Internet domains believed to be run by criminals as the Waledac bot, according to a blog post by Tim Cranton, the compa...
The European Commission has notified Google that it received complaints from three companies about its search ranking practices. The companies are a UK price comparison site, Foundem, a French legal search engine, ejustice.fr, and Microsoft's Ciao! from Bing. Foundem also filed a complaint with the FCC, citing concerns over "search neutrality."
Microsoft and Amazon have entered into a patent cross-licensing deal that covers, among other things, Amazon's Kindle and its use of Linux-based servers. The agreement calls for Amazon to pay Microsoft an undisclosed amount of money Microsoft has forged similar deals with other companies that market Linux or use it in their own operations, raising ...
Whatever hopes Harriton High School might have had that the furor sparked by a student's privacy lawsuit would die down have surely been dashed. The school's concerns have now moved beyond the realm of unfavorable publicity to the possibility of criminal charges The Federal Bureau of Investigation reportedly has stepped into the case and is investi...
Salesforce.com has rolled out a private beta program for Salesforce Chatter, a real-time enterprise collaboration application and platform. Positioned by Salesforce.com as an alternative to such collaborative software applications as SharePoint and Lotus Notes, Chatter is an internal social networking application for businesses. It enables employees to stay connected to designated people, documents and applications.
The latest blast of indignation against Google's much maligned social networking tool, Buzz, has arrived in the form of a lawsuit filed on behalf of Eva Hibnick, a Florida resident, in a San Jose federal court. The complaint alleges privacy violations and seeks class action status. Buzz violated several laws, including the Computer Fraud and Abuse...
Microsoft has forged deals with LinkedIn, MySpace and Facebook to connect their networks through its popular email and personal information manager, Outlook The company introduced Outlook Social Connector when it rolled out a beta of Microsoft Office 2010 last November. The OSC connects emails, contact information and networking sites within the Ou...
Loading ...
