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When Mary-Jane Mehlenbacher left the corporate world to have her daughter, she didn't realize she would be leaving behind network marketing software that worked. Mehlenbacher had decided to form her own home-based network marketing company but couldn't find an appropriate CRM software application that fit her needs and single-proprietor company size. So she decided to build her own application and sell that instead...
Moscow resident Dmitry Olegovich Zubakha, 25, suspected of launching two denial-of-service attacks against Amazon in 2008, has been arrested in Cyprus via an international warrant Amazon experienced a sharp drop in orders during the attacks as legitimate customers were unable to complete their transactions, according to the Department of Justice in...
The quarter ending June 30, 2012, was a solid three-month period for Google, despite the global economic turmoil and despite the costs associated with the Motorola acquisition, which closed in May The company reported a 35 percent year-on-year increase in revenue to reach US$12.2 billion. Net income reached $2.79 billion, compared with $2.51 billio...
Twitter indicated Thursday that it will appeal a decision by New York County Criminal Court Judge Matthew Sciarrino Jr. that the microblogging site must hand over a user's posts. The case stems from an investigation by the Manhattan District Attorney regarding the Occupy Wall Street protests in 2011 -- in particular, one that occurred in October, when protestors blocked the Brooklyn Bridge.
A UK judge is stepping up the pressure on Apple, and possibly complicating its legal strategies in other parts of the world, by ordering it to publish a notice on its UK website and in British newspapers stating that Samsung did not copy the iPad design. The notice must stay on Apple's website for six months The order follows Judge Colin Birss' rul...
New mobility and security features are among the areas of focus in Avaya's latest iteration of Avaya IP Office 8.1, its unified communications platform for small and mid-sized enterprises The company also built out the scale of the application; it is now able to serve 1,000 users in a single location, up from its previous support level of 384....
The hits keep coming for Facebook. The social networking site posted the largest decline in customer satisfaction, according to the American Customer Satisfaction Index E-Business Report, conducted with customer experience analytics firm ForeSee Facebook dropped 8 percent, settling at a score of 61 on a 100-point scale. It is a record low for the s...
Yahoo's search for a CEO is over: The company has announced that Marissa Mayer, one of Google's most prominent executives, will take the helm at Yahoo. Her recruitment is seen as a major victory for Yahoo, which has churned through a number of CEOs in recent years. After the company's last chief executive, Scott Johnson, stepped down under dubious...
The Pew Research Center's Project for Excellence in Journalism has released a study that suggests television news needs to revamp its approach in how it uses videos to support its reporting. The study found that YouTube has become a major news source -- in particular, for eyewitness videos -- that could one day rival traditional TV news broadcasts ...
Kana plans to build out its customer service experience management bona fides with its recent acquisition of contact center provider Ciboodle from the Sword Group The point of the acquisition is to weave together Ciboodle's chief strengths -- its process-based customer contact management platform, agent desktop tools and case management expertise -...
AMC will stream the first episode in the upcoming fifth season of "Breaking Bad" for Dish customers at a site that greets visitors with the welcoming words, "Dish dropped AMC, so we're offering a special livestream of the premiere for Dish customers, right here." Viewers are invited to begin registering at the site on Friday afternoon in order to w...
Not too long ago Amazon had an important card to play as it competed for -- and went on to win -- online customers: "Buy with us," it promised, and "you will not have to pay sales tax." It was a potent argument -- possibly one of the reasons for the etailer's wild success -- and thanks to a murky legal landscape, Amazon was able to sell online with...
A months-long disagreement over the fees DirecTV should pay to Viacom for some of its most popular programming has turned into steely-eyed brinkmanship between the two companies -- and DirecTV's customers caught in the middle Viacom proposed increasing the fees DirecTV pays for programming offered on Nickelodeon, MTV, and Comedy Central by 30 perce...
Votigo has debuted a full-fledged social marketing suite that builds around its original core functionality of social promotions. The 6-year-old company is offering a price point that is reasonable for small and medium-sized businesses, as well as functionality that can scale to enterprise level fairly easily, Mike La Rotonda, co-CEO and founder, ...
Oracle is snapping up another social media company: It announced this week that it has entered into an agreement to buy Involver, a platform provider of SML, or social markup language. SML is a developer tool used to create customized marketing applications for social media sites and Web campaigns. The transaction is expected to close this summer T...
Google is about to be smacked with the highest fine ever levied by the Federal Trade Commission -- US$22.5 million -- according to reports. The search engine is expected to agree to the stiff penalty to put to rest the agency's concerns over its apparent privacy violations in connection with Apple's Safari Web browser The settlement will close anot...
A congressional inquiry conducted at the behest of Rep. Edward Markey, D-Mass., found that law enforcement agencies made 1.3 million requests to cellphone carriers in 2011. They sought such information as individuals' text messages, their locations, and even lists of phone numbers they called when in the vicinity of a particular tower, whether they belonged to people under investigation or not. Wiretaps figured prominently in the mix of requests...
Salesforce.com is acquiring GoInstant, according to a blog post on the startup's site. The development was first reported by The Wall Street Journal, citing anonymous sources who said Salesforce.com was paying US$70 million for the company. The news generally fits the "another day, another Salesforce.com acquisition" story line. The CRM cloud ven...
Yahoo and Facebook are ending their patent infringement lawsuits against each other with a settlement that includes a licensing partnership as well as an expanded content distribution and advertising relationship The new agreement allows for collaboration on ad campaigns during major media events. However, the pivotal part of the agreement is the ...
Amazon has acquired 3D-mapping startupUpNext, according to GigaOM, which broke the news earlier this week. Mapping functionality has become a must-have feature for mobile device makers, but that alone may not explain what Amazon is planning for UpNext Amazon's tablet, the Kindle Fire, does not sport a GPS radio, and users must download Android map...
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