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Enterprise readiness for AI remains a growing concern, with CTO confidence in scaling the technology falling for the third year in a row, according to a report by a global digital engineering and consulting company In its latest "What CTOs Think" report, which is based on insights from 500 CTOs, Akkodis found that CTO confidence in their organizati...

You know the drill. You open Shopify in the morning. Switch to Amazon at lunch. Check Instagram’s backend in the afternoon. Sellers bounce around platforms like this every day But you probably don’t stop to consider that every switch results in a loss of efficiency....

The customer experience (CX) outsourcing industry was built on a simple equation: more agents, more tickets handled, and lower operating costs. But that equation is collapsing. The new currency is efficiency: fewer agents, smarter automation, and seamless integration. Yet here’s the rub: while AI promises to improve CX operations, many organizations are struggling to implement it effectively...

Shoppers are showing less impulse and greater deliberation when making purchasing decisions these days, according to a report released Tuesday by a global provider of user-generated content platforms for brands and retailers Today's shoppers are becoming more deliberate in their purchase decisions, prioritizing trust, validation, and value over con...

Live shopping platform Whatnot integrates directly with Shopify to help sellers expand into new channels and manage inventory and operations more efficiently Live commerce is becoming one of the fastest-growing channels in e-commerce. Last year, Whatnot surpassed $8 billion in live sales. The platform is adding more than half a million new users ev...

The U.S. government imposed export controls on Anthropic's Fable 5 and Mythos 5 models on June 12, forcing the company to restrict access to foreign nationals Anthropic responded by broadly disabling access to the models after determining it could not readily restrict usage based on nationality alone. Public reports indicate the move was driven by ...

Fox’s plan to acquire Roku is one of those deals that looks obvious only after someone finally has the nerve to do it On paper, it is a $22 billion cash-and-stock transaction. In reality, it is Fox admitting something the entire media industry already knows but still hates saying out loud: the future of television is not just about owning shows, ...

Commodore, which can trace its lineage to the roots of microcomputing in the 1980s, released a not-so-dumb dumbphone Tuesday Its US$499 Callback 8020 flip phone is a mix of both "dumb" and smart features. They include:...

Looking for a nearby eatery to silence your growling stomach? Where you go could vary widely, depending on your search choices New research from SEO and AI search platform Local Falcon found a significant gap between searches conducted with AI search and Google Maps for restaurants....

Investor enthusiasm for AI has fueled expectations that it will dramatically improve software development, automation, and cybersecurity operations AI has already changed how software is built, how attacks are generated, and how quickly both move through enterprises. It has also raised expectations for defenders: faster analysis, better prioritizat...

Many organizations delay commercial AI initiatives because their CRM data is incomplete, inconsistent, or poorly maintained. According to consultants at Blue Ridge Partners, waiting for perfect data often means waiting indefinitely The firm's research suggests that commercial teams can often generate value from AI without first fixing every data qu...

Watching the 2026 Worldwide Developers Conference last week, it became abundantly clear that Apple has finally awakened to the reality of the artificial intelligence arms race Throughout the generative AI boom, Apple has been quietly iterating on the sidelines while Microsoft and Google dominated the headlines....

A startup called Uare.ai is betting that the next phase of artificial intelligence will center on individuals owning AI models trained on their own expertise, rather than relying solely on AI services controlled by major technology companies Rob LoCascio, founder of Uare.ai and former CEO of LivePerson, launched the company in 2023 to help users bu...

AI agents are moving beyond assisting with purchases to making them, raising new questions about trust, marketing, procurement, and customer experience in both B2C and B2B commerce As AI takes a more active role in purchasing decisions, company leaders must answer important questions about how they should rethink generative engine optimization (GEO...

Ghosting, mixed signals, and cold responses are not only deal-breakers in social settings. They also negatively impact the customer experience (CX) A recent e-commerce shopping report from business process outsourcing (BPO) company SupportNinja found that many brands unknowingly display CX red flags that push customers away long before they complai...

Identity thieves are favoring device takeovers over scams, according to the latest trends report released Tuesday by the Identity Theft Resource Center (ITRC) For the first time, unauthorized device access has surpassed scams as the primary threat for adults aged 35 to 64, according to the San Diego-based nonprofit organization founded to provide i...

Apple’s WWDC26 was not the kind of event that sends the tech world into a collective sugar high There was no dramatic new device category, foldable iPhone, or surprise hardware reveal — and none of the AI demos made the industry stop and say, “Well, that changes everything.”...

Earlier this year, eBay updated its user agreement to explicitly ban third-party "buy for me" agents and AI chatbots from interacting with its platform without permission. The move highlights a broader question facing online marketplaces as AI shopping agents become more capable: Who controls the transaction when software acts on the buyer's behalf?...

Improvements in artificial intelligence integration and child safety were highlighted in the keynote video kicking off Apple's Worldwide Developers Conference on Monday At the event, Apple demonstrated AI features designed to work across iOS, iPadOS, macOS, and its core applications....

Pipeliner CRM relaunched in April as Coevera, reflecting the company's effort to reposition itself beyond traditional customer relationship management software The company says its redesigned platform combines CRM functions with training, professional development, and AI-assisted sales support. The goal is to place greater emphasis on salesperson d...